Andy Shaw Ford Inc

I purchased a 2018 Ford Escape for my wife, who is the receptionist. I wanted this to be a surprise and several employees at Andy Shaw Ford went above and beyond to ensure her new car surprise experience receptionist. I wanted this to be a surprise and several employees at Andy Shaw Ford went above and beyond to ensure her new car surprise experience would be the best possible. Thank you Andy Shaw Ford and Don Bradley. More

I recently purchased a Ford C-max from Andy Shaw, and the experience was very enjoyable. All in all, I would rate it as a "two thumbs up" type of experience. I didn't do any of the silly "virtual" crazin experience was very enjoyable. All in all, I would rate it as a "two thumbs up" type of experience. I didn't do any of the silly "virtual" craziness, but did everything in person at the dealership, and everyone was very cordial and helpful. There's always room for improvement, but my experience at Andy Shaw Ford was pretty good, and Don treated me very well. More

Super easy transaction! Bought the truck over the phone, did all of the preliminary paperwork digitally…..so once at the dealership, it was just a quick signing session. Brad went above and beyond to take did all of the preliminary paperwork digitally…..so once at the dealership, it was just a quick signing session. Brad went above and beyond to take care of us! More

Dustin is a great salesman and an awesome guy! We will be back to buy! back to buy! More

Above and beyond what I expected. Professional and polite salesperson and dealership, quick and painless process, no pressure in buying, no last minute fees. Love the whole process, will continue bus polite salesperson and dealership, quick and painless process, no pressure in buying, no last minute fees. Love the whole process, will continue business with Andy Shaw Ford. More

I recently bought a 2017 Ford Escape from Don Bradley...and I LOVE it! This is my 4th vehicle from Andy Shaw Ford and I have never felt pressured or taken advantage of. These guys are GREAT! Bradley...and I LOVE it! This is my 4th vehicle from Andy Shaw Ford and I have never felt pressured or taken advantage of. These guys are GREAT! More

UPDATE to my previous review reference the "works" oil change. The morning after I posted this review I was contacted by the internet manager at Andy Shaw Ford who apologized repeatedly for their employe change. The morning after I posted this review I was contacted by the internet manager at Andy Shaw Ford who apologized repeatedly for their employees "dropping the ball" and asked what Andy Shaw Ford could do to make it right. I only asked that they refund the $100 diagnostic fee to my husband. This morning we dropped the truck off because Andy Shaw Ford offered to give the $100 back AND replace the fan belt free of charge. When we picked up the truck in the afternoon we did not get $100 back, but we were given a bill for $0 (ZERO DOLLARS). Not only did they replace the fan belt, they also replaced a hub bearing FREE OF CHARGE which David Rogers told my husband was so bad it was dangerous. I'm here to sincerely say thank you to all the employees involved in making things MORE than right, and for going ABOVE AND BEYOND. More

Brought our truck in for the "works" oil change. Mentioned a "squeak" coming from front of truck which can obviously be heard when it's idling in park. (The "works" includes checking belts.) Left Mentioned a "squeak" coming from front of truck which can obviously be heard when it's idling in park. (The "works" includes checking belts.) Left with service department for oil change. They took the truck for a ride and charged us $100 for diagnosis. The squeak was a fan belt so the ride was not necessary. When I spoke to Sales Manager Scott Rodes on the phone 2/12/21 he told me the Service Manager David Rogers was out sick and would call me back by the end of the week. I called again to let Scott Rodes know I did not hear from David Rogers in over a week. I have been waiting to hear back from the service manager for over a month. I guess we have been taken for a ride. Will not return to this dealership because of the unnecessary diagnosis charge and the very poor customer service. More

All the staff was and has always been respectful, helpful and patient. I was very happy this is my forever dealership. Thank you to everyone. and patient. I was very happy this is my forever dealership. Thank you to everyone. More