Andy Mohr Volkswagen

Our 07 car transmission trashed out during the virus outbreak and we really didn’t even want to buy a car right then. But out of Necessity we did. Everyone there on 4/3/20 was professional, understandin outbreak and we really didn’t even want to buy a car right then. But out of Necessity we did. Everyone there on 4/3/20 was professional, understanding, and courteous. Zach was very helpful. More

Andy Mohr Volkswagen is the best.Every time I take my Andy Mohr Volkswagen is the best. Every time I take my car there they are very friendly and professional. The service is impeccable. Thank you Andy Mohr Volkswagen is the best. Every time I take my car there they are very friendly and professional. The service is impeccable. Thank you More

Very low pressure. Zach was very knowledgeable. The only issue we had was how long it took to buy a car with cash. We were there for over two hours! issue we had was how long it took to buy a car with cash. We were there for over two hours! More

Horrible! I buy a Volkswagen and next day is bad, so I return and supposedly they fix, but no, still bad nd when we return they just say they can make nothing because no has warranty I loss my money ..... return and supposedly they fix, but no, still bad nd when we return they just say they can make nothing because no has warranty I loss my money ...... horrible, horrible, horrible I no recommend this place for buy a car. More

Impressive Service When going to a dealership, one of the most important aspects of a buy is impressions. It was an incredibly hot day when I visited to view the car I e When going to a dealership, one of the most important aspects of a buy is impressions. It was an incredibly hot day when I visited to view the car I eventually went on to buy. Caleb, the dealer I had contact with before had the courtesy to start the car and AC well before I arrived to make it a better experience. Caleb was friendly, helpful, and understanding throughout the entire purchasing process - and even further after the purchase to ensure satisfaction. I recommend this location very highly. More

Bait and Switcheroo When you violate Integrity, the deal is off. I searched and found the car I wanted online, started a conversation, found out more details, made an When you violate Integrity, the deal is off. I searched and found the car I wanted online, started a conversation, found out more details, made an appointment, and visited the dealership to see the car in person. She said, "Let's start with any deal breakers I should be aware of...?" I said that "it must have a manual transmission." The car was ready when I arrived, but I soon found out that the Transmission was not what was advertised on the website and not what I told the online and the Business Development Manager who made the appointment. It was an automatic transmission. Isn't that called the bait and switch? I think that is an illegal practice in most states. Talk about desperation to get customers on the lot. One bright spot was the sales attendant, Tyler, who went out of his way to mend the mistake by showing me other possible vehicles. Bye-bye Andy Mohr. I just can't trust you. More

Great service, HORRIBLE sales. I continue coming to this service department because they always do a fantastic job, Unfortunately that’s where the customer service stops. While wa I continue coming to this service department because they always do a fantastic job, Unfortunately that’s where the customer service stops. While waiting for my car to be serviced I ask to see a vehicle and let them know I’m looking to get a vehicle in the next month or two. (so there’s less pressure for a sale) Any salesman at this point should be at least partially interested in what I’m looking for. The only vehicle I’m interested in is a Jetta gli 6spd and he says I can’t drive the vehicle because “it’s too rare and management won’t allow it.” But at this point he shows me something else that I’m not interested in and costs more than the gli I asked about. we sit at his desk and he tells me how slow they are and how he doesn’t mind showing me cars. Two cars later and I’m walking back in and I tell him I’d like to have my vehicle appraised for a trade in. He says “my manager won’t do it unless they know they have a serious deal.” For over an hour I’ve been the only customer on the floor and at this point I can see why. I would never recxomend this dealership to anyone . Later in the day I go back to Falcone vw , where i bought my car, and they go above and beyond to show me what I asked for without even saying I wanted to buy something. More

Professional Service It started when I purchased my Tiguan working with Mason and Mike. Now I am servicing my car at the dealership and the experience has been a good one It started when I purchased my Tiguan working with Mason and Mike. Now I am servicing my car at the dealership and the experience has been a good one. (Like the complimentary car wash.) Like anything you have to review pricing for services rendered. But feel if something were not right they would take care of it. More

Deceptive and Unethical Very deceptive practices from this dealership. I communicated to them that It was a plus 2 hour drive for me and that I wanted to get everything irone Very deceptive practices from this dealership. I communicated to them that It was a plus 2 hour drive for me and that I wanted to get everything ironed out before making the drive. They rushed and pushed and tried to get me to make the drive. I communicated where I needed to be price wise on the new vehicle and where I needed my monthly payments to be. They took the approach of 'get the buyer in the store and they won't leave empty handed'. I put my foot down and forced them to communicate numbers to me. They changed the initially quoted price on my trade in and then back pedaled on the new vehicles pricing. Very deceptive and un-ethical sales tactics. BUYER BEWARE!!! More