Andy Mohr Volkswagen

Dave and Kevin his son inlaw have the BEST customer service when coming to this dealership. service when coming to this dealership. More

Outstanding service very helpful staff and quality mechanics also a very comfortable waiting area with useful amenities. mechanics also a very comfortable waiting area with useful amenities. More

TLDR: Do not use Andy Mohr Volkswagen service center Last week I received a call that my vehicle had a recall. I said I wanted to schedule that and also get an inspection that I am overdue for center Last week I received a call that my vehicle had a recall. I said I wanted to schedule that and also get an inspection that I am overdue for. She offered me 8:30 on a Thursday. I said I couldn't do that because I work at 8. She said that I could bring my car in between 7 and 7:30 and there is a shuttle that would bring me home, despite living in Brownsburg. When I showed up today, the service center doesn't even open until 7:30 and the only person working said the earliest I'd be able to get a shuttle would be 8:30. Despite me explaining what I'd been told, he felt like reminding me multiple times that my appointment wasn't supposed to be until 8:30. While I understand that he claimed to be the only one there (even though I saw several service employees walking around) and thus couldn't drive me home, he refused to even reschedule the appointment for me, saying he doesn't do that, I have to wait for the other employee to call me back for scheduling. So, I woke up an hour early and drove there only to be turned away without even a rescheduled appointment. As I was driving home, I remembered why I am so overdue for the inspection. It is because last time I made an appointment for it and showed up, the exact same guy told me it would be a 4 hour wait despite me having an appointment. I refused to wait 4 hours to get a car inspection and he was so rude about it I never rescheduled. I will not be back and I will be complaining to the leadership team. Do not go for service at Andy Mohr Volkswagen unless you have a lot of free time that you don't mind them wasting. If I could give 0 stars I would. More

Andy Mohr VW Avon has exceptional customer service! The service rep was kind and courteous and kept me updated throughout the duration of my vehicle’s servicing. I also was not told anything bogus abou The service rep was kind and courteous and kept me updated throughout the duration of my vehicle’s servicing. I also was not told anything bogus about my vehicle needing other services that were unnecessary. More

I recently purchased a vehicle from Andy Mohr dealership and had an outstanding experience. The General Manager and Paul went above and beyond to ensure that I found the perfect car that met all of my needs and had an outstanding experience. The General Manager and Paul went above and beyond to ensure that I found the perfect car that met all of my needs and wants. From the moment I walked in, I was greeted with exceptional customer service. The GM and Paul was extremely knowledgeable about the vehicles and took the time to listen to my specific requirements. He was dedicated to finding the right car for me, and he went the extra mile to make sure I was happy with my purchase. The team was very professional, honest and cordial throughout the entire process. Their attention to detail and willingness to help made my experience at the dealership a pleasant one. I felt that they were not just trying to sell me a car, but they were genuinely trying to help me find the right one. I am extremely happy with my new vehicle and the service I received. The GM and his team at Andy Mohr dealership have exceeded my expectations and I would highly recommend them to anyone in the market for a new car. More

Carlos was very personable and did whatever was needed to work with us to get the deal we wanted on the 2015 VW convertible. He went the extra mile in getting it cleaned up and fueled up before our departur work with us to get the deal we wanted on the 2015 VW convertible. He went the extra mile in getting it cleaned up and fueled up before our departure. More

We had a great experience buying a used car, our salesman Arien was very helpful and Mike really went above and beyond to make sure we were satisfied. We will definitely return to purchase another car and le Arien was very helpful and Mike really went above and beyond to make sure we were satisfied. We will definitely return to purchase another car and let our friends know about our experience. More

This is my second buy from Andy Mohr VW. My usual salesman wasn’t in that day, Dustin, but Tyler helped us out. We came in to buy a car with my daughter. They were quick and efficient. We we My usual salesman wasn’t in that day, Dustin, but Tyler helped us out. We came in to buy a car with my daughter. They were quick and efficient. We were not there all day and the MOST important thing is, they respect us. They don’t make you feel like you don’t belong. I’ll probably buy all my vehicles here. Professional is the best here! More