Andy Mohr Volkswagen

You can always expect great service from Andy Mohr VW. I’ve dealt with several service writers at this location and have never been steered wrong. If I’ve ever had a complaint it was handled fast and fair I’ve dealt with several service writers at this location and have never been steered wrong. If I’ve ever had a complaint it was handled fast and fairly. Just great people to deal with. . More

I don't write reviews often, and most of the time I take the time because of how great an experience I have had. I took my car in for servicing and this is not one of them. I have tried to work with the d the time because of how great an experience I have had. I took my car in for servicing and this is not one of them. I have tried to work with the dealership to resolve the issues but ultimately I am left very unsatisfied. I will start with the good and the bad, and then end with a summary of my experience. The Good: I was given a loaner the two times I brought my car in. The service advisors were both nice (Dustin and Kevin). They also both took a few dollars off the final service fee. The Bad: I had to bring my car in twice as my car was literally worse after taking it in the first time. And it still wasn't running well the second time with new problems emerging that weren't there prior to bringing it in. I was going to be charged for a water pump replacement that was under warranty. I clearly outline an issue that developed after they finished working on my car that they couldn't replicate and yet it was very obvious. Summary of Experience: I brought my VW GTI in since the check engine light was on and I needed my front wheel bearings replaced. They quoted me a price for the wheel bearings that was much higher than the cost for the bearings on their own website. I was told that those bearings were old and that the new ones are more expensive. Frustrating, but fine. Regarding the check engine light, i was told that they needed to do "experimental surgery" as they couldn't figure out what the problem was but had a feeling it was X (i don't remember what they said but I am not a car enthusiast and have to rely on their expertise). Of course I'm going to be charged for this. I said no and would take it somewhere else. I was also told I should get my water pump replaced and it was going to cost upwards of 2k. When I told them that it was under warranty, they THEN said they would take care of it then. But what if I didn't know? I came back after it was done and my car was immediately running worse. It was making a clicking sound when I turned the steering wheel and the car was not running smoothly (as it was before). I called the dealership and they indicated it was because of the issue above. When I mentioned that the car is running worse now, they essentially said it was because of the issue above, not acknowledging at all that they could have done something. So i took it in again. They told me it would be 4 hours to address the issue. They also said they would look at the clicking sound, but again they did not acknowledge they did something (as that sound was not ever there before). They even indicated it could be because it is cold or that I have 80k miles on my car. So they get into my car and NOW the issue is that my spark plugs need replacing. Something they didn't see before?? So they replace them and my check engine light is gone. But they could not replicate the clicking sound. So i come to pick it up and ofcourse immediately the car is clicking when i turn the steering wheel. I show the advisor and he hears it. He said that they will look at it and not charge me to look at it, but no guarantees that they will pay for it unless it is related to the previous work they did (which is doubtful). I said I'll think about it. A week later my check engine light comes back on. I'm done. I am going on a long car trip and I have to rent a car because I don't trust what they did to it. Very frustrated. I tried to work with both service advisors but felt like they were never really hearing me and not admitting to anything that they could have done. More

Easy purchase, test drive went well and I didn’t spend hours on end trying to negotiate a fair price. Paperwork was finished relatively quickly and I was out in a few hours from test drive to purchase. Ap hours on end trying to negotiate a fair price. Paperwork was finished relatively quickly and I was out in a few hours from test drive to purchase. Appreciate the professionalism and no nonsense handling, especially as an out of state purchaser. I’d recommend buying from here if I was asked. More

Tis be a nice facility. Thine stay shall be enjoyable. The coffee is quite lovely. Thine stay shall be enjoyable. The coffee is quite lovely. More

Was accommodating and kind. Gave the proper discounts and I had rewards. The wait was sufficient. Gave the proper discounts and I had rewards. The wait was sufficient. More

Dave Patterson was GREAT as always. The service included an oil change and all that goes with it. I only had to wait about an hour and 1/2. The dealership is always is very helpful in The service included an oil change and all that goes with it. I only had to wait about an hour and 1/2. The dealership is always is very helpful in explaining the results. We have purchased 4 Vehicles from Andy Mohr, Mike the sales Manager is a great person to work with also' We will return for Service for our 2 VW'S , for additiona purchases of New Vehicles in the future. More

This dealership provided excellent service and a comfortable space while waiting for my service to be completed. I will definitely use Andy Mohr VW for my future service needs. comfortable space while waiting for my service to be completed. I will definitely use Andy Mohr VW for my future service needs. More

Excellent costumer service and great deals. Seller Josue gave us a perfect experience, we were able to purchase a car without no problems. Seller Josue gave us a perfect experience, we were able to purchase a car without no problems. More

Dave and Kevin his son inlaw have the BEST customer service when coming to this dealership. service when coming to this dealership. More

Outstanding service very helpful staff and quality mechanics also a very comfortable waiting area with useful amenities. mechanics also a very comfortable waiting area with useful amenities. More