Andy Mohr Volkswagen

Excellent and professional customer service! Very helpful and took great care of myself and my car. Very helpful and took great care of myself and my car. More

Mason was very helpful and knowable about the automobile and answered all of the questions I had. He listened to my wife as she asked questions about the car. This is my third VW. This one is by far the and answered all of the questions I had. He listened to my wife as she asked questions about the car. This is my third VW. This one is by far the best riding and safety. More

Don’t ever have this dealer repair your car. I brought my 2013 VW Passat TDI in for repairs for a fuel leak. Two weeks later my car nearly caught fire because of the leak that was supposed to b I brought my 2013 VW Passat TDI in for repairs for a fuel leak. Two weeks later my car nearly caught fire because of the leak that was supposed to be repaired. They never call you back. They do not care about you after taking your money for an expensive repair. Get your repair done elsewhere. More

Employs experienced technicians. Is ready for the appointment. Works with the customer on cost factors and time conditions with respect for the customer’s situation. Never had a “ ta Is ready for the appointment. Works with the customer on cost factors and time conditions with respect for the customer’s situation. Never had a “ take back”. We’re chums forever More

They did everything that was on my list for service and did it in a timely manner and Dustin was very efficient. did it in a timely manner and Dustin was very efficient. More

Quick to respond to listing! Overall good customer service. Appreciated that the sale did not feel pushy. Overall good customer service. Appreciated that the sale did not feel pushy. More

You can always expect great service from Andy Mohr VW. I’ve dealt with several service writers at this location and have never been steered wrong. If I’ve ever had a complaint it was handled fast and fair I’ve dealt with several service writers at this location and have never been steered wrong. If I’ve ever had a complaint it was handled fast and fairly. Just great people to deal with. . More

I don't write reviews often, and most of the time I take the time because of how great an experience I have had. I took my car in for servicing and this is not one of them. I have tried to work with the d the time because of how great an experience I have had. I took my car in for servicing and this is not one of them. I have tried to work with the dealership to resolve the issues but ultimately I am left very unsatisfied. I will start with the good and the bad, and then end with a summary of my experience. The Good: I was given a loaner the two times I brought my car in. The service advisors were both nice (Dustin and Kevin). They also both took a few dollars off the final service fee. The Bad: I had to bring my car in twice as my car was literally worse after taking it in the first time. And it still wasn't running well the second time with new problems emerging that weren't there prior to bringing it in. I was going to be charged for a water pump replacement that was under warranty. I clearly outline an issue that developed after they finished working on my car that they couldn't replicate and yet it was very obvious. Summary of Experience: I brought my VW GTI in since the check engine light was on and I needed my front wheel bearings replaced. They quoted me a price for the wheel bearings that was much higher than the cost for the bearings on their own website. I was told that those bearings were old and that the new ones are more expensive. Frustrating, but fine. Regarding the check engine light, i was told that they needed to do "experimental surgery" as they couldn't figure out what the problem was but had a feeling it was X (i don't remember what they said but I am not a car enthusiast and have to rely on their expertise). Of course I'm going to be charged for this. I said no and would take it somewhere else. I was also told I should get my water pump replaced and it was going to cost upwards of 2k. When I told them that it was under warranty, they THEN said they would take care of it then. But what if I didn't know? I came back after it was done and my car was immediately running worse. It was making a clicking sound when I turned the steering wheel and the car was not running smoothly (as it was before). I called the dealership and they indicated it was because of the issue above. When I mentioned that the car is running worse now, they essentially said it was because of the issue above, not acknowledging at all that they could have done something. So i took it in again. They told me it would be 4 hours to address the issue. They also said they would look at the clicking sound, but again they did not acknowledge they did something (as that sound was not ever there before). They even indicated it could be because it is cold or that I have 80k miles on my car. So they get into my car and NOW the issue is that my spark plugs need replacing. Something they didn't see before?? So they replace them and my check engine light is gone. But they could not replicate the clicking sound. So i come to pick it up and ofcourse immediately the car is clicking when i turn the steering wheel. I show the advisor and he hears it. He said that they will look at it and not charge me to look at it, but no guarantees that they will pay for it unless it is related to the previous work they did (which is doubtful). I said I'll think about it. A week later my check engine light comes back on. I'm done. I am going on a long car trip and I have to rent a car because I don't trust what they did to it. Very frustrated. I tried to work with both service advisors but felt like they were never really hearing me and not admitting to anything that they could have done. More