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Andy Mohr Hyundai
Bloomington, IN
109 Reviews
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Showing 109 reviews
November 22, 2024
BUYER BEWARE! I should have done more research on this dealership and read the countless negative reviews before traveling 3 1/2 hrs to buy this car. The first re I should have done more research on this dealership and read the countless negative reviews before traveling 3 1/2 hrs to buy this car. The first red flag was when I got my out of the door price sheet and it included $1,098 worth of dealer add ons. When asked I was told by my salesman, Justin that it’s mandatory for all vehicles leaving their lot have $299 etching, and $799 paint protection. I requested to decline these add ons. Justin went to his manager and was told no. This didn’t sound right so I contacted a colleague at the Federal Trades Commission and he informed me that Andy Mohr is in violation of the FTC’ CARS regulation which is Combating Automotive Retail Scam. The CARS Rule requires dealers to get consumers’ express, informed consent before charging them for anything. When I contacted the General Manager Rish, he agreed to take off the $799 charge but said I had to pay for the $299 etching fee. He then informed me that Illinois requires a $30 title expediting fee. Which also isn’t true. I contacted the Illinois Secretary of State office and they said this was not true, it’s a typical dealer ploy. I spoke with their finance person and he agreed that the $30 title expediting fee was not mandatory. To this day, Andy Mohr is still charging customers $1,098 extra for this unnecessary and unwanted add ons. It’s listed at the bottom of their used car description. I am in the process of filing an official complaint with the Federal Trades Commission against Andy Mohr. The second red flag was when I’d asked the salesperson, Justin to do a walk around and take pictures of any blemishes, dents or scratches, since I’m buying the car sight unseen from a handful of pictures on line. He came back to me showing a picture with one very small scratch. When I picked the car up, it was wet since it had been raining. It was until I got back home that I realized there were heavy scratches on the top of the tailgate that looks like from a garage door. I immediately sent Justin and Rish emails with pictures of the damage and neither bothered to respond. These guys are quick to take your check but service after the sale is unsatisfactory. These red flags should give any pause from buying from this dealership. More
by Not a happy buyer
Employees Worked With
Justin and Rish
February 26, 2024
Though our current vehicle is receiving complimentary checkups, I had a 15 yr old Azera, and they haven’t seemed to overcharge or recommend fixes that are unnecessary, and customers appreciate that. checkups, I had a 15 yr old Azera, and they haven’t seemed to overcharge or recommend fixes that are unnecessary, and customers appreciate that. More
by glenyce
Employees Worked With
Don’t know
February 21, 2024
They started working on my car when I arrived, and had it done in a reasonable amount of time. No surprises was satisfied with the work that they done done in a reasonable amount of time. No surprises was satisfied with the work that they done More
by Edooley
Employees Worked With
Patrick Boyer
