Andy Mohr Honda

Always great service. Always get great service and respect. Very good about letting me know exactly what service was performed and any recommendations for taking the best c Always get great service and respect. Very good about letting me know exactly what service was performed and any recommendations for taking the best care of my vehicle. More

Excellant We had an excellant experience. They were able to find the car we wanted in a decent amount of time. We didn't have to wait long to do paperwork We had an excellant experience. They were able to find the car we wanted in a decent amount of time. We didn't have to wait long to do paperwork More

Excellent service in all areas. Top notch service from Jon Riveire selling me my car to Megan and Scott providing excellent service in the maintenance area. These people make you fe Top notch service from Jon Riveire selling me my car to Megan and Scott providing excellent service in the maintenance area. These people make you feel welcome and a value to their business. I have no complaints whatsoever and would highly recommend Andy Mohr to everyone. More

Very offiicent and professional - Keenan was very helpful - friendly and knowledgeable! Will come back many more times :) Thank you for all your help and extra attention you gave to us Keenan was very helpful - friendly and knowledgeable! Will come back many more times :) Thank you for all your help and extra attention you gave to us ! More

Awesome They were very helpful under trying circumstances. My new car (purchased from a different dealership) had a bad fuel injector. They promptly helped me They were very helpful under trying circumstances. My new car (purchased from a different dealership) had a bad fuel injector. They promptly helped me out and got me back on the road within 2 working days. More

Forget to put coolant back in after the flush Bought my Honda Pilot about 8/9 years ago brand new and have had it serviced by Andy Mohr Honda (formerly Stephens Honda) in Bloomington ever since. Bought my Honda Pilot about 8/9 years ago brand new and have had it serviced by Andy Mohr Honda (formerly Stephens Honda) in Bloomington ever since. Never had any issues until this last oil change, tire rotation and coolant flush. Left over night, never got a call it was ready, so called at 5:00 and service person said it wasn’t ready and he wasn’t sure why it wasn’t, but would go out and check and I should be able to pick it up at 6:30. I called at 6:15 to verify it was and he said it was. Picked up at 6:30 and found out they didn’t even do tire rotation. Weird to me cause I do it by when it needs it in miles. He said they measured and it didn’t need it. Got in and the sun roof was open!! It had been raining. Luckily not hard enough to get inside wet. When I got home, parked in garage, got out and thought it smelled hot and antifreeze smell. Check each under the hood and coolant tank/reservoir was completely empty!! They didn’t add any after they had flushed it! Luckily I only drove 15 minutes home so it didn’t cause any damage (or so they said) and I had another car to drive to work and my husband took the next day off to go get antifreeze and fill it up. I called them and asked to talk to manager. The manager, Shawn, told me to bring it back in. I told him my husband would be filling with antifreeze and then bringing it in to get checked out. I was very upset as we were driving to Florida in 2 days with a car that could have had damage due to their mistake, but Shawn wasn’t too concerned. He did apologize, but didn’t act like it was that big of a deal. My husband took it in and they checked it out, remeasured tires and measurements were completely different from the first time it was measured! After all this, my husband taking the day off work, buying antifreeze and driving back to dealer to have it looked at, they offered him a free oil change!! Seriously?!?! 8/9 years of loyalty and they screw up and a darn oil change??? Probably won’t be back for it and will go elsewhere for my next Honda. Just a shame that customer service has declined since Andy Mohr has taken over. Hate to blame it on that, but don’t see what else it could be. More

Great!! I went here needing an upgrade. I was super nervous as this was my first big purchase on a vehicle. Terrance helped me out and was super helpful and w I went here needing an upgrade. I was super nervous as this was my first big purchase on a vehicle. Terrance helped me out and was super helpful and went through everything with me. He made sure I was comfortable the whole way through! I was super happy with my purchase of the CR-V. Terrance took his time to even help me pair my phone with my new car! Thank you guys! More

Terrific! Best service department ever! They are responsive, friendly, quick, and do great work. I have been going there for 26 years. They have my business for Best service department ever! They are responsive, friendly, quick, and do great work. I have been going there for 26 years. They have my business for life! More

Over the top experience Absolutely satisfied with the experience. Very kind people and VERY informative. We bought the second car the was showed and we love it! Great job! Absolutely satisfied with the experience. Very kind people and VERY informative. We bought the second car the was showed and we love it! Great job! More

Routine maintenance Great service. Dealership employees knowledgeable of my type of car and knew codes when I called to make appointment. Very nice waiting area offering Great service. Dealership employees knowledgeable of my type of car and knew codes when I called to make appointment. Very nice waiting area offering TV, free water and snacks. Complimentary car wash with service. More