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Andy Mohr Ford
Plainfield, IN
391 Reviews
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Showing 391 reviews
April 14, 2023
LC Baker was the greatest man to help me get my new car. He was so helpful in taking my old car and making me feel good about the Honda I bought.. I really wanted to cry when I let my old car go🥲but LC He was so helpful in taking my old car and making me feel good about the Honda I bought.. I really wanted to cry when I let my old car go🥲but LC Baker was so kind & Honest I’m happy 😃 I got my new car. I love it Thanks to LC Baker. Thank You. My daughter was very happy with LCBaker also. 🇺🇸🙏🇺🇸Ellen Boruff More
by Ellen Boruff
Employees Worked With
LC Baker
April 12, 2023
I have purchased several new vehicles from Andy Mohr over the years and the salespeople have always made it a pleasant experience for me. Doug Coello, particularly, is a treat to deal with. I recommend him t the years and the salespeople have always made it a pleasant experience for me. Doug Coello, particularly, is a treat to deal with. I recommend him to all my friends. More
by RStaub
Employees Worked With
Doug Coello
November 11, 2022
Absolutely would not recommend this dealership to anyone! I made an appointment to purchase a truck and confirmed the appointment the morning of the purchase day. I then proceeded to drive 2hrs to the deale I made an appointment to purchase a truck and confirmed the appointment the morning of the purchase day. I then proceeded to drive 2hrs to the dealership, only to be told that the used car sales manager had decided he wanted the truck and it was no longer for sale. The dealership offered a $40.00 gift card to cover gas / travel expenses but never sent it and quit responding to my emails. Complete lack or customer service from Lauren in the online sales department and complete lack of professionalism from the entire staff. More
by jschnebelt
Employees Worked With
Lauren
October 29, 2022
We ordered a 2022 Ford Maverick in October 2021, our salesperson left, so I communicated with Michelle Doll over the last year. Our Maverick was delayed again and again, finally to the point where it w salesperson left, so I communicated with Michelle Doll over the last year. Our Maverick was delayed again and again, finally to the point where it would not have been built as a 2022, this isn't Andy Mohr's fault, it's Ford's and even there they can't hardly help that they created such a popular truck that they can't build them fast enough. I came in to the dealership expecting to talk with Michelle about just getting our deposit back and finding a different vehicle. While talking with her we realized they had a Maverick sitting in the showroom (customer canceled order) that was **exactly** what we had ordered. Michelle and I talked through it and I asked if we could buy that one (which they had marked up to over $50k due to the popularity/scarcity of the Maverick) and they keep our order when it finally comes in. Michelle went and talked with the GM, he told her "make the customer happy" and they agreed to sell it to us at MSRP and I was even able to use my X-Plan discount! We did a handshake deal there and agreed we would pick it up the next day. Michelle had salesman Steve Kluesener call me the next day and we got everything figured out over the phone and text. Steve is very personable, professional, honest and knowledgeable about Ford vehicles, I enjoyed talking with him and working with him. I'm a Ford fan and investor, so I could tell how knowledgeable he is, and I appreciated that. He's a real asset to Andy Mohr Ford. Even Chris "Dragon" the Finance Manager was very professional and good to deal with. I thanked Michelle again for taking care of us and she thanked me for our business. Andy Mohr has certainly won my future business by the way they handled this. More
by bobbywells
Employees Worked With
Michelle Doll, Steve Kluesener
May 06, 2022
Service center is a joke. . twice now I have hadnto have rotars replaced after being told during my works service they are fine even after asking about them. None of my fluid l . twice now I have hadnto have rotars replaced after being told during my works service they are fine even after asking about them. None of my fluid levels were checked and they damaged my oil plug and then made me pay for a new one! Called service manager at time and he advised they would make it right. Spoke with new service manager today and was told they aren't going to do anything and implied it was all my fault! I have purchased 3 vehicles here but will not go back my money can go to a dealership that cares about their customers!! More
by Daisyflower25
Employees Worked With
Derrick
January 26, 2022
Just bought a car from Andy Mohr Ford. This was the easiest process from start to finish. My salesman David C. was honest with me about the car I originally wanted but the heat wouldn’t This was the easiest process from start to finish. My salesman David C. was honest with me about the car I originally wanted but the heat wouldn’t work. Then he showed me a car that was comparable to the the initial car. But then I found the perfect car for me there and he did everything in his power to get me in it and the car payment I wanted. Since I couldn't get there till after work the whole test drive and filling out the financing was completed after close. Since it was so late the banks were all closed. Asked me to come back the next day and finish it all up. When Badu texted me the next day not only was he able to shave off a year of my financing, get a lower interest rate and he also got me gap insurance and a 2 year 24,000 warranty for just 20 more a month. I will tell anyone to go there from now on. This place rocks. More
by sking.indy
Employees Worked With
David C. And Badu
January 19, 2022
It was a good experience.. everyone was very professional and timely. This was my first experience with Andy Mohr dealerships and I could not have had a better experience. Corry was a good salesman. 5 stars. and timely. This was my first experience with Andy Mohr dealerships and I could not have had a better experience. Corry was a good salesman. 5 stars. More
by Jay
Employees Worked With
Corry and chris. And the sales manager too.
January 03, 2022
I took my truck in for service before thanksgiving 2021. When I set up the appointment there were four items that needed addressed. 1. The pinion seal 2. TPS system error. 3. The truck had outstanding When I set up the appointment there were four items that needed addressed. 1. The pinion seal 2. TPS system error. 3. The truck had outstanding field service actions 4. A my key issue. (This was resolved prior to being dropped off.) The pinion seal was the only issue addressed. When I called to find out why I was told it was the only issue reported. I called and made the appointment myself so I know this to be false. I was then offered an appointment to bring the truck back, having just been able to pick it up an hour prior, and drop it off again to have the issues that were ignored fixed. I was then put on hold and left on hold while they went home for the day. I left that phone on hold for nearly an hour when I used another phone to contact the showroom. The manager Chris Huston took my call, apologized and said first thing Monday Dan Woods the service manager would contact me to make things right. Even send a rollback to move my truck to and from the dealer ship as I was out of town at this point. Well that never happened. To this day nothing has come of it. On top of all this, one of the tires had 8 psi when it was returned. A nearly flat tire on a vehicle being picked up from a service center. The only reason I choose to bring the truck here is they replaced the drive shaft, so I was told, when I purchased the truck. Since its a related part and they have history with the truck I thought it best to go here. I should have known better as the sales experience was a nightmare as well. I had to leave the truck when I bought it because it needed parts that hadn’t come in yet. I made arrangements to come back one week later to pick it up. It wasn’t ready for 3 weeks. I wasn’t able to get it as I travel for work. The salesman, Scott Manifold, called me nearly every two days asking me when I will be in to get it knowing full well I wouldn’t be home for at least six weeks. After they finally decide to deliver it, they didn’t give me a temp tag and they called me for title work on my trade, under threat of holding my new title until it was straightened out. More
by wcheckathorn
Employees Worked With
Chris Huston, Dan Woods, Scott Manifold, Jason
