Andy Mohr Ford

Chris W. & Brian went above and beyond to help us! Will always recommend them to anyone in the market for a new car! & Brian went above and beyond to help us! Will always recommend them to anyone in the market for a new car! More

I had such a great experience at this dealership! I’ve haven’t had great experiences at other dealerships so I was a little nervous but I had no issues here. I was given time to browse the lot before I’ve haven’t had great experiences at other dealerships so I was a little nervous but I had no issues here. I was given time to browse the lot before I was approached which was appreciated. After I had time to browse, Gavin approached to offer assistance. I had a few cars I was interested in looking at and he happily got the keys to each so I could take a look inside. He was very knowledgeable about each car and its features and was more than happy to answer all our questions. I narrowed it down to one car and took it for a test drive. On the test drive he gave a more in depth explanation of the car’s features and history. I ended up falling in love with the car and ended up buying it! Gavin was also very helpful when it came down to working out the numbers on the car and explaining what each charge was. While I was meeting with finance, he switched the plates from my trade in to my new car and parked the new car right next to where I parked my trade-in so I was able to walk right out of the finance building to my new vehicle. I also met with a nice gentleman in finance to sign all my papers. Unfortunately, I can’t remember his name but it started with a C and he has a really cool signature! Like Gavin, he did an amazing job answering all my questions and explaining each part of the paperwork. I have already gushed about this dealership to several coworkers. I had such an amazing experience here. The dealership and its staff completely took the stress out of buying a new to me vehicle. More

Fast and friendly laid back vibe not aggressive. I'm happy with my purchase. The end. I'm happy with my purchase. The end. More

Jessica Browning is a rockstar! She gave us the greatest customer service experience we had in the parts department. She is very knowledgeable and has many years of experienced to n She gave us the greatest customer service experience we had in the parts department. She is very knowledgeable and has many years of experienced to navigating the computer for our Ford accessories parts. She would go the extra mile to find out about the questions and concerns we had on the products that was being ordered. More

Service and parts were great to work with and very helpful. Answered all of my ? helpful. Answered all of my ? More

I was extremely satisfied with my service and with Brian Norris provided me. And promptness! Norris provided me. And promptness! More

Purchased vehicle 2016Jeep Patriot w/additional $2600 Warranty in 8/2021, 49K miles. I am only 10K miles along & spoke to Andrew @ Century Warranty. He said Torque Failure should be covered under my war Warranty in 8/2021, 49K miles. I am only 10K miles along & spoke to Andrew @ Century Warranty. He said Torque Failure should be covered under my warranty. Now 10,000 miles later, and 6 months ongoing Torque failure/ Throttle Body bad, my Level I nor Level II Warranty covers the issue. So therefor, I am at an expense of over $2000. for repairs. I would have anticipated I would not be having these issues in good faith of my purchasing nicer vehicle w/warranty. When contacting Andy Mohr Ford in Plainfield, Marsha in Financing advised me that after 2 years with no issues, everyone is responsible at some time for "general mechanical issues". Engine lockup & a complete stop at 55 MPH on a Highway is "NOT" a general mechanical issue. She transferred me a Sales Rep to possible trade in or sell me another vehicle. Jose, the Sales Rep listened to my concern, he would investigate and call me back 20-30 minutes. I have not heard back & several people have advised me this is at my expense. I will continue to make my Jeep payment for another 5 years weather vehicle is operable or not. I did not anticipate with my original purchase of a low milage/ higher value vehicle I would be in this disposition. I anticipated my investment would have withstood my lifetime, beings I reside only 2 miles from my employment. I was wrong. Be cautious when being upsold on purchase with warranty, Andy Mohr or Century does not uphold. It is not what I was professional advised on my purchase. Another dissatisfied, but frustrated customer putting it out there so another could save some future issues. More

Workers are very polite, checked on me talk to me when I was waiting on my vehicle was waiting on my vehicle More