Andy Mohr Ford

Jessica Browning is a rockstar! She gave us the greatest customer service experience we had in the parts department. She is very knowledgeable and has many years of experienced to n She gave us the greatest customer service experience we had in the parts department. She is very knowledgeable and has many years of experienced to navigating the computer for our Ford accessories parts. She would go the extra mile to find out about the questions and concerns we had on the products that was being ordered. More

Service and parts were great to work with and very helpful. Answered all of my ? helpful. Answered all of my ? More

I was extremely satisfied with my service and with Brian Norris provided me. And promptness! Norris provided me. And promptness! More

Purchased vehicle 2016Jeep Patriot w/additional $2600 Warranty in 8/2021, 49K miles. I am only 10K miles along & spoke to Andrew @ Century Warranty. He said Torque Failure should be covered under my war Warranty in 8/2021, 49K miles. I am only 10K miles along & spoke to Andrew @ Century Warranty. He said Torque Failure should be covered under my warranty. Now 10,000 miles later, and 6 months ongoing Torque failure/ Throttle Body bad, my Level I nor Level II Warranty covers the issue. So therefor, I am at an expense of over $2000. for repairs. I would have anticipated I would not be having these issues in good faith of my purchasing nicer vehicle w/warranty. When contacting Andy Mohr Ford in Plainfield, Marsha in Financing advised me that after 2 years with no issues, everyone is responsible at some time for "general mechanical issues". Engine lockup & a complete stop at 55 MPH on a Highway is "NOT" a general mechanical issue. She transferred me a Sales Rep to possible trade in or sell me another vehicle. Jose, the Sales Rep listened to my concern, he would investigate and call me back 20-30 minutes. I have not heard back & several people have advised me this is at my expense. I will continue to make my Jeep payment for another 5 years weather vehicle is operable or not. I did not anticipate with my original purchase of a low milage/ higher value vehicle I would be in this disposition. I anticipated my investment would have withstood my lifetime, beings I reside only 2 miles from my employment. I was wrong. Be cautious when being upsold on purchase with warranty, Andy Mohr or Century does not uphold. It is not what I was professional advised on my purchase. Another dissatisfied, but frustrated customer putting it out there so another could save some future issues. More

Workers are very polite, checked on me talk to me when I was waiting on my vehicle was waiting on my vehicle More

Dealership provided quick installation of bed cover, no hassle experience with truck purchase. Salesman (Corey Beatus) was very responsive and helpful- excellent! hassle experience with truck purchase. Salesman (Corey Beatus) was very responsive and helpful- excellent! More

Been buying cars there for 30 years Chris Slagel is the best ❣️we bought our latest escape LC. Love it 😍 best ❣️we bought our latest escape LC. Love it 😍 More

Sales and financing were awesome. Would advise anyone looking to buy a vehicle to go to Andy Mohr Ford in Plainfield Would advise anyone looking to buy a vehicle to go to Andy Mohr Ford in Plainfield More