Andy Mohr Ford

Purchased a vehicle was told it was covered for 4000 miles. Engine light came on called was told ai would be given a loaner. Changed my day around to get it to the dealer drove over an hr there. Then fo miles. Engine light came on called was told ai would be given a loaner. Changed my day around to get it to the dealer drove over an hr there. Then found out nope no loaner. They finally tried to put me in a small car….. I had a six person vehicle that has clearance. How is a small 4 passenger car that is low to the ground. The potholes in on the country roads will swallow the car up. No thanks so glad I wasted time to drive up there and the fuel for nothing. And the sales person just laughed so glad it was funny and the finance guy that told me they would put me in the loaner refused to help. More

Andy Mohr Ford 2713 E Main xx, Plainfield, IN 46168 Unfortunately, have not had an experience anywhere near what I have grown to expect from my favorite service techs. I was supposed to have m 46168 Unfortunately, have not had an experience anywhere near what I have grown to expect from my favorite service techs. I was supposed to have my truck back within a couple of days for some brake fix warranty covered items. 15 weeks later, I’m asked to Come pick up my truck to find out now the turbo is going out on it which was nowhere near or ever an issue prior to the 15 weeks of it being on the lot. As you can understand if a truck sits that long or any vehicle goes without running the battery suffers. Which is exactly what is happening now to my truck battery I have been driving it and it is now not responding to the app and other electrical issues because the battery is in poor condition. Every other week I I reached out and did my due diligence to check on the progress of my truck. After the 15th week they realized how much money they were spending on the rental and all of a sudden it was imperative that I brought my truck back in to have it swapped out. Miraculously, the things that were not fixable within 15 weeks were fixed overnight, and I was rushed as if it were an emergency to change out vehicles. Now my battery and my engine are worse off than what they were prior to me dropping it off. The manager of the service department assured me they would do something to help me out two weeks ago. Called today. Left a message. Text message yesterday , no responses other than now you need an extended warranty to fix the battery issue that they caused. Absolutely unbelievable... At this rate I will never buy another Ford Product. More

Andy Mohr Ford has had my 2020 Explorer for 3 weeks. Can’t fix three warnings on dash. Can’t tell me when car will be fixed. Shuffled from service tech to asst manager to shop Forman to service manag Can’t fix three warnings on dash. Can’t tell me when car will be fixed. Shuffled from service tech to asst manager to shop Forman to service manager. Even got GM involved to no solution. I would be highly suspicious of ever going back, assuming I ever get my repaired vehicle back. More