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Andy Mohr Ford
Plainfield, IN
397 Reviews
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Showing 397 reviews
March 07, 2024
Andy Mohr Ford 2713 E Main xx, Plainfield, IN 46168 Unfortunately, have not had an experience anywhere near what I have grown to expect from my favorite service techs. I was supposed to have m 46168 Unfortunately, have not had an experience anywhere near what I have grown to expect from my favorite service techs. I was supposed to have my truck back within a couple of days for some brake fix warranty covered items. 15 weeks later, I’m asked to Come pick up my truck to find out now the turbo is going out on it which was nowhere near or ever an issue prior to the 15 weeks of it being on the lot. As you can understand if a truck sits that long or any vehicle goes without running the battery suffers. Which is exactly what is happening now to my truck battery I have been driving it and it is now not responding to the app and other electrical issues because the battery is in poor condition. Every other week I I reached out and did my due diligence to check on the progress of my truck. After the 15th week they realized how much money they were spending on the rental and all of a sudden it was imperative that I brought my truck back in to have it swapped out. Miraculously, the things that were not fixable within 15 weeks were fixed overnight, and I was rushed as if it were an emergency to change out vehicles. Now my battery and my engine are worse off than what they were prior to me dropping it off. The manager of the service department assured me they would do something to help me out two weeks ago. Called today. Left a message. Text message yesterday , no responses other than now you need an extended warranty to fix the battery issue that they caused. Absolutely unbelievable... At this rate I will never buy another Ford Product. More
by thrash.clary0v
Employees Worked With
Ernesto
March 01, 2024
I went to several dealerships and Andy Mohr was the most efficient and friendliness of all. Doug Coello was fantastic. There was a glitch in the payment and he resolved it quickly. I will continue to go to efficient and friendliness of all. Doug Coello was fantastic. There was a glitch in the payment and he resolved it quickly. I will continue to go to Andy Mohr dealership in the future. More
by derfcc1973
Employees Worked With
Doug Coello
February 23, 2024
Andy Mohr Ford has had my 2020 Explorer for 3 weeks. Can’t fix three warnings on dash. Can’t tell me when car will be fixed. Shuffled from service tech to asst manager to shop Forman to service manag Can’t fix three warnings on dash. Can’t tell me when car will be fixed. Shuffled from service tech to asst manager to shop Forman to service manager. Even got GM involved to no solution. I would be highly suspicious of ever going back, assuming I ever get my repaired vehicle back. More
by Greggbechtold
Employees Worked With
Kris, Ernesto, Shelby and Chris, GM
January 04, 2024
Dave Davis worked with us and was very concerned for safety of my granddaughter and great grandson in selecting a car for them. The dealership did give us a 3 year warranty for the car since it was ce safety of my granddaughter and great grandson in selecting a car for them. The dealership did give us a 3 year warranty for the car since it was certified by them. More
by Vicki
Employees Worked With
Dave Davis
December 19, 2023
I was very pleased with the service my wife and I received. My sales Consultant was determined to find me what I was looking for and we found it and we purchased it that day. received. My sales Consultant was determined to find me what I was looking for and we found it and we purchased it that day. More
by o1hill
Employees Worked With
Steve Kluesener
December 19, 2023
Clarence of Andy Mohr Ford in Plainfield Indiana is very professional and always helpful. Our service visits are short and communication is very good. I would recommend them. professional and always helpful. Our service visits are short and communication is very good. I would recommend them. More
by Ghouser01
Employees Worked With
Clarence
