Andy Mohr Ford

Approved or not approved On Monday my wife and I called in a credit application. Tuesday one of the phone ladies called and told us we were approved. I asked for confirmation On Monday my wife and I called in a credit application. Tuesday one of the phone ladies called and told us we were approved. I asked for confirmation she said Dontae Hunt was working our file and we are approved. Friday afternoon I called to talk with Mr. Hunt but he was busy. Left a message to call us back but NEVER heard from him! Saturday arrived at dealership at our appointed time after /0 minutes of looking for Mr. Hunt we spent the next 30 minutes refreshing his memory as to our conversation. Shortly after he said we were not approved. Makes no sense as to why on Tuesday we qualified but not on Saturday benefited anyone! More

Easy Experience Everything went smoothly and was refreshing to not be given the run around. The personal honesty was something that you don't find much in sales. Everything went smoothly and was refreshing to not be given the run around. The personal honesty was something that you don't find much in sales. More

Awesome Dealership! Great Experience! What other car lots could not do....Andy Mohr Did!! They put me in the car that I wanted, price I wanted in the same day. I drove off the lot within What other car lots could not do....Andy Mohr Did!! They put me in the car that I wanted, price I wanted in the same day. I drove off the lot within a couple hours of my test drive. I had an amazing experience. The staff was kind, patient and easy to work with. The staff made the over all experience smooth with a No Worries No Stress Atmosphere! Thank You So Much!!!! More

BAD EXPERIENCE I was told to pay a deposit to hold car that I couldn't see for two weeks because it was in service(also they would not show me what was done on car i I was told to pay a deposit to hold car that I couldn't see for two weeks because it was in service(also they would not show me what was done on car in service) I got to Andy Mohr and there car was rough and dirty. I was told by sales manager to pay full price or he needs to move on to the next customer. I was only offered 1,000 for a 2010 Toyota Prius(ROUGH kbb was 2400-3400) so very disrespectful! Oh by the way there's extra fees added when its time to pay that ghey will tell you you have no control over..one was a vin number added to windows 299.00 WOW Brian Atwell was my salesman. THE WORSE CAR BUYING EXPERIENCE EVER FOR ME!! More

Underwhelming We scheduled an appointment with a salesperson we knew, only to have that person called away to drive another customer home. A substitute sales perso We scheduled an appointment with a salesperson we knew, only to have that person called away to drive another customer home. A substitute sales person took over, and completed the visit. During the test drive we noticed the check engine light was on, as well as a broken windshield wiper blade. We asked to have these fixed before completing the sale. A new gas cap was installed, and this apparently fixed the check engine light. But Andy Mohr Ford refused to fix the broken wiper blade because "they had lost $700 on our deal already." Wow! What lousy customer relations, even if that was true, which I doubt. What dealer sets prices to lose money? Really? We won't be coming back, and in fact bought another car the next day from a Tom Wood dealership, which told us they change out the windshield wipers on all used cars. Wow! More

Misled about Used Nissan, transmission went out 9 months in Got a 2009 Nissan Altima from Andy Mohr Ford Budget Center. Was told by Shannon, the salesman, that the car had been looked at, new brakes, and was re Got a 2009 Nissan Altima from Andy Mohr Ford Budget Center. Was told by Shannon, the salesman, that the car had been looked at, new brakes, and was ready for the road. Passenger side mirror glass was missing, and I was told it was supposed to be there the next day. TWO WEEKS LATER, FINALLY got it. A month later the car needed new brakes, and rotors all the way around. Found out the car also needed a new caliper on the right rear end. THEN found out it needed new struts and springs and shocks. Contacted BBB after not getting anywhere with the Salesman. Chris Houston contacted me, and said they would cover the front struts, but not any of the other stuff that I had already had fixed already, or still had to fix. 9 months after buy the car, the transmission went out on THANKSGIVING DAY. Contacted the loan company, and the warranty people about transmission and was told I was on my own. Dealership never contacted me back when I had reached out to them about it. Have constantly had my calls blown off. Worst customer service I have ever had to deal with. Only time Andy Mohr Ford seems to take anything seriously is when there is a BBB complaint. AVOID AT ALL COST! More

Extremely with Andy Mohr Ford I am writing this review because I am dissatisfied with Andy Mohr Ford. I bought a 2015 brand new Ford Fusion Hybrid SE from Andy Mohr in Plainfield I am writing this review because I am dissatisfied with Andy Mohr Ford. I bought a 2015 brand new Ford Fusion Hybrid SE from Andy Mohr in Plainfield Indiana. When I bought this car I bought an extended warranty because I was concerned about the hybrid components going bad. The warranty was for 125,000 miles and the finance guy that helped repeatedly confirmed that all hybrid components would be covered on the extended warranty. I have recently started looking into my warranty because I have 70,000 miles on it and called the warranty company to discuss if I was to sell the car if the warranty would transfer to new owner. The representative told me my current warranty would not cover any hybrid components. I spent over 4 days trying to get an answer from Andy Mohr ford and of course got the run around. Finally the director told me that in fact the warranty doesnt cover hybrid components. I would recommend anyone and everyone not to buy a care from them because they will mislead you in everyway. I will continue buying fords but not from Andy Mohr. Their finance employees havent been taught the information on their warranties. Go to a dealer that work for your business and will try to make unhappy customers happy instead of saying I apologize. More

Securing customers vehicles from thieves On 11/16/16 my 2006 Ford F 350 crew cab 4x4 lariat with only 80,000 miles on it was at Andy Mohr Ford for warranty work on an extended Ford warranty p On 11/16/16 my 2006 Ford F 350 crew cab 4x4 lariat with only 80,000 miles on it was at Andy Mohr Ford for warranty work on an extended Ford warranty plan. On this night my truck and one other was stolen off their lot while in their care and custody! Customer vehicles are only protected by UNMONITORED security cameras! No fences no Secuity deterrents! It is now 5 months later and neither Andy Mohr Ford or their Insurance company want to replace the truck! They have offered a cash value only! This value will not replace the truck! Now I have no truck and not enough money to buy a replacement! More

Service Department Needs Much Improvement If you like CUSTOMER NO SERVICE this is the place for you. Took my Ford vehicle into the service department for a simple warranty repair. In the last If you like CUSTOMER NO SERVICE this is the place for you. Took my Ford vehicle into the service department for a simple warranty repair. In the last 2.5 weeks they had me return 4 times and each time had a different excuse ranging from wrong part ordered, part needed to go to paint shop, after one week paint shop still did not paint part, part came back from paint shop but needed to be repainted. I understand that stuff happens, but the service advisor didn't even have the decency to make one call instead having me show up continuously wasting my time. Notifying the Service Manager and General Manager was also a waste of time. No one seems to care at this dealership. More

Alex Buker Alex went above and beyond to deliver the perfect vehicle, my first Ford truck! My truck is essential for my company. Alex's service went beyond the Alex went above and beyond to deliver the perfect vehicle, my first Ford truck! My truck is essential for my company. Alex's service went beyond the selling of the vehicle. He made sure I had all the "must haves" in the truck...down to the heated seats my wife had to have.😉 He made sure I knew how all the extra technology worked. He even gave me to after hours help! If I could direct anyone to a salesman...Alex would be the one. Thanks Alex!! More