Andy Mohr Ford

Reported wrong data to CarFax I brought the car for 23,220. Later I saw a CarFax Ad that the car was sold at $400 less. I called them and they told that they will get back. I didn' I brought the car for 23,220. Later I saw a CarFax Ad that the car was sold at $400 less. I called them and they told that they will get back. I didn't get a call back, seems the Ad was removed from Carfax the next day. I checked the current value of my car, its far too low at CarFax. I don't how many of their clients are aware of this. More

Most unethical car dealer I've encountered. Found a car I liked on Friday 24Aug18 on the internet and submitted a request for a test drive to occur the following morning (Saturday 25Aug18). Pro Found a car I liked on Friday 24Aug18 on the internet and submitted a request for a test drive to occur the following morning (Saturday 25Aug18). Provided my cell phone # to call back for scheduling. Was surprised I never received a call back but thought oh well, I'll just stop in and request a test drive. Saturday morning I realized I had messages on my home phone. After listening to the messages, I had 5 calls from a lady named Mo(sp?) wanting to schedule my test drive. So I went in to the dealership looking for Mo but she wasn't in. I worked with Mike Davisson to get the car in for a test drive from an employee who was currently driving it. I drove the car and while we were waiting for my husband to arrive back with my potential trade, another salesman came over to our table and asked for the key to the car to "let another customer look at it for a potential back-up offer". Mike gave him the key and while I thought it a bit odd, I thought what can it hurt to let them look. My husband arrived a few minutes later and we went out to get information on my car for the appraiser. I gave Mike my key and he went to ask for an appraisal for trade value. When Mike came back to the table, he said "I'm sorry, they just paid cash for the car, it's sold". I said are you kidding me? He said he was sorry again and I said that was unethical, I was here first. So I asked for my key and he walked back to the desk. I followed and told the person behind the desk (manager, I assume) that it was unethical of them to sell the car out from under me. The man just smiled and said have you looked at Andy Mohr.com to see if there is anything else you are interested in? Mike said, that was the only Energi we had, she's not interested in anything else. He responded with the same smile, well, we can give you a call when we get another one in. My response...."that won't be necessary, I'll go buy one somewhere else"! This was the second time I've tried to buy a car at Andy Mohr and had to walk out and buy my vehicle elsewhere. I won't be back to try again to purchase....too bad because their service center has been awesome to work with the past few years. Too bad their sales department can't provide the same quality service. Mike was a decent guy and this not only wasted 2-3 hours of my time, but his as well. More

Horrible experience. Liars and cheaters. I knew that this dealership along with the budget center does not deal with integrity. I attempted one more time at each dealership. The budget center I knew that this dealership along with the budget center does not deal with integrity. I attempted one more time at each dealership. The budget center gave me some line that I could finance a $40,000 vehicle for $400/month which was physically impossible. They get you in the business office where it all changes dramatically. Next I went and saw JR at Andy Mohr Ford. He jacked up the price of their vehicle when I demanded more money for my trade. He said the extra $2000 was a destination fee. Please take my warning and stay away from these 2 places. More

Walking! Stay away! Andy Mohr sells fake warranties. When your 20,000 vehicle breaks down before the first payment, the warranty isn't valid. When the vehicle broke dow Andy Mohr sells fake warranties. When your 20,000 vehicle breaks down before the first payment, the warranty isn't valid. When the vehicle broke down we took it into service and they said it wasn't covered because the warranty doesn't cover this type of vehicle. They sold us this warranty for this vehicle! We are out of luck with a 20,000 payment and no vehicle. Wish I would have read the reviews BEFORE I walked into this place. More

Poor experience w/Used Car Sales Was interested in purchasing a used car for cash. Sales representative quoted one price which was agreed upon THEN changed the quote to the original s Was interested in purchasing a used car for cash. Sales representative quoted one price which was agreed upon THEN changed the quote to the original sticker price in the end. Wasted a full Saturday on this transaction. I would not recommend dealing with Andy Mohr Ford. More

Customer service is very bad. We bought a new car. The sales person was very kind and they were very helpful, until we signed. Now there is nothing they can do for the things that We bought a new car. The sales person was very kind and they were very helpful, until we signed. Now there is nothing they can do for the things that seem understood with a car purchase and they did not disclose that simple things like a key are not part of the deal. More

Poor communications Chronology of my F350 repair experience at Andy Mohr Ford • Thursday, 9/21/17. Noticed extreme looseness in steering linkage on my 2011 F350 4x4 • Chronology of my F350 repair experience at Andy Mohr Ford • Thursday, 9/21/17. Noticed extreme looseness in steering linkage on my 2011 F350 4x4 • Friday, 9/22/17 6:00 AM Delivered truck to Andy Mohr Ford and dropped keys in night deposit with my phone number written on envelope. • Friday 9/22/17 7:30 AM, Representative of service center called to inquire about my truck and ask for description of the problem I was having. I explained that the steering linkage was extremely sloppy and dangerous. • Friday 9/22/17 1130 AM, I called the service department to inquire about the diagnosis and repair requirements. I believe I spoke to Buffy? I was told that they had the truck on the rack and couldn’t find anything wrong with it. I asked, “did you drive it to experience the described problem?” I was told no, no one had taken it for a test drive. • Friday 9/22/17 approximately 1:00 PM. I received a call back and was told that after driving it, it was determined that the front U-joints were worn out and causing the problem. I received a repair quote of approximately $1,115. I told them to proceed. • Friday 9/22/17 approximately 4:45 pm, I called to ask if the truck would be done today or if I needed to make rental car and hotel arrangements? I was told that, “no, it wouldn’t be done today, but it would be done by the end of the day Saturday” This was understandable and acceptable, I rented a car and made accommodation arrangements for Friday night in Indianapolis. (I live in Western Kentucky and routinely work in Indianapolis). • My car rental was good through 9/23/17 at 5:30 pm. • Saturday 9/23/17 approximately 11:30 am. I called and asked about the progress on my truck so that I could make return arrangements and travel arrangements for the rest of the day. I was told “There is NO WAY your truck will be done today, it will be Monday afternoon” Although I was disappointed, I made plans to extend my car rental through Monday 9/25/17 5:30 pm. • I decided to make the 5.5 hour drive home for remainder of the weekend since repair was not complete and return to Indianapolis on Monday night 9/25/17. • Just before I left town at 1:30 pm on 9/23/17, I called back to the service department to double check whether the truck would be done because sometimes progress is not linear. I received the same answer. As a matter of fact, the exact words of the service representative were, “ Our repair technicians go home at 1:30 pm on Saturdays, the only thing we do after that are routine maintenance such as oil changes, they are not working on your truck until Monday.” So, I started home. • At 3:58 pm on 9/23/17 I was just north of Evansville, IN, more than halfway home. My phone rang, it was the cashier from the service department. She said “Your truck is done! I need your credit card information.” I was floored! I asked if she was SURE the truck was done. She said that she was because the technicians didn’t bring her the paperwork until it was done. • I gave her my CC number and turned around and drove the 2.5 hours back to Andy Mohr Ford. • I have to tell you, I was extremely upset that poor communication skills and apparent lack of effort on the service department representatives cost me 5 hours of wasted driving time on a Saturday, especially after working a 70 hour week out of town. • I related this information to the Sales manager on Saturday 9/23/17 at approximately 6:45 pm when I returned to Andy Mohr Ford. • He assured me that someone would be in touch with me on Monday 9/25/17 regarding this poor service. • I drove home Saturday night and arrived at 12:03 pm EST. • No one called me today, 9/25/17 • My wife and I have done business with Andy Mohr Ford for over 15 years having lived in Danville, IN from 1999 to 2015. • That’s why I choose Andy Mohr Ford for the repair work. I was counting on the kind of service and professionalism that I have previously experienced. • I no longer have that confidence. We will not be considering Andy Mohr Ford to purchase our next vehicle. More