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Andy Mohr Ford
Plainfield, IN
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
February 22, 2019
Very helpful and friendly We had a very good experience . Everyone we talked to was very nice and helpful. Donna fields was excellent in helping us to make the right decision We had a very good experience . Everyone we talked to was very nice and helpful. Donna fields was excellent in helping us to make the right decision More
by Phil,dave729
Employees Worked With
Donna fields
February 21, 2019
Recent Service Visit I recently scheduled and completed a routine service appointment. We have been customers since 2011. We purchased another Ford vehicle in 2017 as a I recently scheduled and completed a routine service appointment. We have been customers since 2011. We purchased another Ford vehicle in 2017 as a result of the outstanding service we continue to receive. Buffy has been our Service Advisor several times and we request her because of her outstanding Customer Service! Thank you for always taking such great care of us! More
by Bmwnuss1!
Employees Worked With
Buffy
February 21, 2019
Disappointing Service I have been a loyal customer with this dealership for a long time. I have never gone anywhere else for service on my vehicle, however, recently the se I have been a loyal customer with this dealership for a long time. I have never gone anywhere else for service on my vehicle, however, recently the service performed out of this location has become disappointing. My last service appointment was scheduled ahead of time, arrived early, and noted that I would be waiting until the service was complete. I had scheduled an oil change and I was the 3rd customer to arrive (again, I had an appointment scheduled - 1st appointment time of the day). It took approx. 75 minutes for my oil change to be completed from the start of the appointment time and while I was waiting, I watched as multiple other customers arrived after me and then proceeded to have their service completed before mine. Every time prior to this visit, I have had good service and a reasonably timed oil change (usually 30 minutes, never longer than an hour) and this is when I didn't schedule an appointment in advance. I guess that is what loyalty gets you with this dealership...nothing. If anything, it gets you worse service. I never received a warning about how long the service would take or an apology for how long it did take. One bad experience can ruin someone's perception of something, and in this case, this experience has ruined my perception of this dealership. I wouldn't recommend coming here for service (a little bit pricier than the competition, but the customer service is what had previously sold it for me - not anymore), but that is each individual's decision to make. Even though it pains me to say it (after many years of great customer service), I do not think I will be returning here for service again. More
by taudaddy77
Employees Worked With
Do not want to mention individual names
February 21, 2019
Service I didn't have to wait long for the service. I got the lug nuts removed and had new ones put on the tires. I also got a tire replaced. I wasn't happy t I didn't have to wait long for the service. I got the lug nuts removed and had new ones put on the tires. I also got a tire replaced. I wasn't happy that my car was under the name of someone else. I was assured that it would be corrected. More
by Lindsey86
Employees Worked With
Allen, customer service, and an older gentleman
February 21, 2019
Patient and accommodating Billy binder helped me with my car purchase at Andy Mohr Ford and I could have have asked for a better car shopping experience! I came in with little Billy binder helped me with my car purchase at Andy Mohr Ford and I could have have asked for a better car shopping experience! I came in with little idea of what kind of vehicle I wanted, and Billy took the time to listen to all my concerns and test drive various different models until I found the right fit for me. He went out of his way to make sure that I was thrilled with my purchase, even going to a different lot to hunt down a car that he thought I might like. He found the perfect car for my specific situation, and I couldn’t be happier with my new car! More
by Foxtrottt
Employees Worked With
Billy Binder
February 21, 2019
Asanti Taylor is the best Sales person Asanti Taylor is an amazing sales person! He really takes care of you and the service department is really friendly and helpful. I am very appreciativ Asanti Taylor is an amazing sales person! He really takes care of you and the service department is really friendly and helpful. I am very appreciative. Mike was great too. He was the service person who took care of me. More
by PhoSho Nick
Employees Worked With
Asanti Taylor, Mike
February 21, 2019
Awesome experience Knowledgeable salesman, GREAT CUSTOMER SERVICE! Explained the Ford language ( options) in terms that were easy to understand. Recommended some option Knowledgeable salesman, GREAT CUSTOMER SERVICE! Explained the Ford language ( options) in terms that were easy to understand. Recommended some options that I did not know even exsisted! We Iast bought a truck 12 yrs ago. Overall a great experience! More
by Mike58
Employees Worked With
Dave Davis
February 20, 2019
Great I Had a great experience. Staff was very helpful and went above and beyond to find the car that I wanted and spent the time looking for the right One I Had a great experience. Staff was very helpful and went above and beyond to find the car that I wanted and spent the time looking for the right One More
by cbaringer
Employees Worked With
Bruce Borthwick
February 20, 2019
Purchase of 2018 Ford Edge The experience that we had during the purchase of the Edge was great, starting with the first contact person through the final signature on the paperw The experience that we had during the purchase of the Edge was great, starting with the first contact person through the final signature on the paperwork. Mark Mayer the salesperson was very good and worked with us and was very helpful also very knowledgeable on the Edge. Mr. Sparks was very helpful in the financial part and very personable as well. Andy Mohr should be very proud to have these two gentlemen working for him and representing his company. John Archer More
by Firelt16
Employees Worked With
Mark Mayer and Jeff Sparks
February 20, 2019
Allen was great and really helped me in my situation! I was at a lost for what was going on with my vehicle and Allen the service advisor was awesome and really helped me with my issue! I was at a lost for what was going on with my vehicle and Allen the service advisor was awesome and really helped me with my issue! More
by Barry D
Employees Worked With
Allen
