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Andy Mohr Ford
Plainfield, IN
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
November 07, 2024
Found this dealership to be friendly and professional. Treated with respect and kindness. Service department was excellent, appreciative of Sheilia Hysell especially. Treated with respect and kindness. Service department was excellent, appreciative of Sheilia Hysell especially. More
by squires492003
Employees Worked With
Shelia Hysell
October 18, 2024
I was a fan of this dealership and was a repeat customer until I found out I was lied to by salesman, Bradley McHugh. I ordered a 2022 Mustang during covid and was told the 4G LTE Hotspot was not available until I found out I was lied to by salesman, Bradley McHugh. I ordered a 2022 Mustang during covid and was told the 4G LTE Hotspot was not available due to covid shortages. I confirmed with the salesman, thru emails I still have that the part could and would be installed when it became available. I have been emailing him and Maureen Stout periodically over past 6 months with no response until today when Maureen just responded with ‘you will need to call the parts department’. I called and Clarence in that department tried to be helpful and do some research but he called me back saying he talked to the salesman and they dont owe me anything and even if part can be installed that I will have to pay for it. I bought this car with confirmation that i would receive this part when available and I will be contacting Ford with the confirmation emails I have from the salesman. We have bought at least 4 fords in the past 6 or so years but will not be purchasing from ford/Andy Mohr again. More
by Julie
Employees Worked With
Bradley McHugh
September 23, 2024
First I go to website to get terms that's cool. Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them ov Next I don't hear anything from dealership until time for delivery then get told I need 8k down for a car priced on a special for 10k it took them over 4 hours to even process anything thanks to Kim and William. They're scammers at this location. I'm sure a law suit can be made because the website itself is messed up and they say we don't see your information anywhere after sending screenshots. Don't go here More
by Ray
Employees Worked With
Kim and William
September 20, 2024
I had the best customer service today at the Ford service department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. department! Clarance was amazing!!! Service took longer than expected but I was reading and didn’t notice! First thing Clarence did was apologize. With as many people that always complain about everything wanted to make to share my excellent customer service experience! Thank you Clarance and Andy Mohr Ford!!! More
by Debbiej
Employees Worked With
Clarence
September 02, 2024
I’m deleting my other review from my last visit (if I can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if can) and replacing it with this one. AVOID AVOID AVOID!!! I can't say all that I want, but I'll tell you there's a $180 diagnostic fee. Even if it's a 10 minute diagnosis, they won't reduce the fee. The Service Manager, Ali, will not listen to an argument and will repeatedly say, "it's a standard fee", whether 10 minutes or 6 hours. For service, go somewhere else. Not worth a trip in the event you need actual help. More
by JWonser
Employees Worked With
Shelia, Ali
August 16, 2024
Trustworthy,honest,total professinals in every aspect. David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right! David Carson is by far the hardest working salesman I've ever had. Non stop to make everything smooth and right! More
by robgraham52
Employees Worked With
David Carson and Chris the finance manager on duty that day.
July 11, 2024
Great friendly atmosphere. Very clean and a big selection. I was a first time car shopper and felt really attended to. Buddy and Jesse were really friendly and very genuine. I Very clean and a big selection. I was a first time car shopper and felt really attended to. Buddy and Jesse were really friendly and very genuine. I really appreciated the transparency all around. Would definitely recommend to family and friends. More
by Marc
Employees Worked With
Buddy, Jesse, Chris
July 09, 2024
Normal Vehicle Maintenance: oil change & tire rotation. Reasonable price and quick service. Courteous service as has been software updates. They come to the house to do them. Reasonable price and quick service. Courteous service as has been software updates. They come to the house to do them. More
by Gsparks4405
Employees Worked With
Forgot and don't have card with me right now
