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Champion Chrysler Jeep Dodge - Service Center

Indianapolis, IN

3.2
366 Reviews

366 Reviews of Champion Chrysler Jeep Dodge - Service Center

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February 10, 2017

Great service Had my truck in for routine maint ad radio concern . In and out same day. Great people took good care and wven washed my truck More

by LMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
Feb 10, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for this great review! We're excited to hear that our service team took care of you and your truck! We hope to see you soon. Sincerely, Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

February 09, 2017

Great service Friendly and trustworthy describes this service department to a tee. I've been going here for more than 10 years and I wouldn't go anywhere else. More

by Chadd Yager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Klein, John Lutane, Keisha Tranbarger
Feb 10, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Hi Chadd! Thank you for this wonderful review! We can't tell you how much we appreciate your loyalty to Champion Chrysler Jeep Dodge Ram! We thank you so much and we hope to serve you for more years! Sincerely, Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

February 08, 2017

Staff is awesome always have a good experience Champion always takes good care of me and my family. Love the free car wash option. Great staff and great service everyone I go in for Service. More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Klein
Feb 09, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Champion Chrysler Jeep Dodge Ram! If there is anything else we can do for you just give us a call! Sincerely, Jeff Klein, Service & Parts Director, 317-872-6200 ext. 2009, jklein@championcjd.com

January 03, 2017

Loyal-less Repair shop Had a transmission replaced and paid $3200 wonderful service, drive into the sunset, 19 months later my transmission starts to make a noise. I return More

by Paul f Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve, Jeff Klein
Jan 03, 2017 -

Paul f Wilson responded

Jeff called me and I called Jeff twice and left a message with my number

Jan 04, 2017 -

Paul f Wilson responded

Talked with Jeff today who listened to my story and we went over my visits to champion and discussed the repairs done. Turns out the replacement was done Aug 27th at 150k miles, currently, I have 155k miles. however, the issue remains that the transmission was replaced and the warranty on the original transmission has expired (even though this was was bad instantly but not replaced). He did, however, inform me that he will take my situation to his higher ups and go to bat for me again. I will await his return call and keep you all updated. I will admit that I was not allowed to speak with Jeff the last time I was there (when told it was my differential) and that may have been my mistake, for the first time when they did not want to warrant the replacement he was the person who got it done.

Jan 18, 2017 -

Paul f Wilson responded

Well, everyone, today is the 18th of January and I have not heard from Jeff. He asked for me to give him some time as it was the 3rd of a new year but it has been over 2 weeks. Of course, when I called today he was not available.

Jan 19, 2017 -

Paul f Wilson responded

Well, everyone, Jeff called me yesterday and stated because I failed to tell him my vehicle was stolen and all they did was damage the bumpers that I didn't tell him everything. Still not seeing how that affected a problem I reported before the theft occurred. Jeff also stated the area manager for O'Brian Chrysler said my differential was locked although my receipts do not show they charged me but $104 for a drain and cleaning of the rear differential. All in All, Jeff says he went to bat for me, that he did all he could do. It is not their responsibility if the second replaced transmission was bad and the warranty (which is based on the first replaced transmission) expired 2 months after installing the second. Although I complained the same day of installing the responsibility falls on me because I didn't get irate at Steve when I continued to hear the noise and he tried to blame it on another part (that I replaced and noise remained. Customers beware of Champion Chrysler and mark your parts as I still feel they never installed the second transmission. Oh yeah, there are no model or serial numbers on my receipt to confirm the change in transmissions.

October 27, 2016

Check engine light Check engine came on in my newer Ram 1500 on an early Thursday afternoon. Service department was kind enough to work me in for Friday morning even tho More

by Duckdude7
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Klein
August 05, 2016

Overcharged-surprise!! One would think that going to the dealership that you have experts working on your car. However, it cost me over $200 to determine a bad gas cap caus More

by IndyCarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Dare
June 27, 2016

Was blown off about rusting fender on 2012 Truck Took my 2012 truck in for warranty for rust starting to come through on the fender. The service writer and the warranty clerk said it was probably fr More

by Blown Off
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Writter
Jun 29, 2016 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Blown off: Thank you for getting back to me. I would like to do whatever I can to assist you. Please reach out to me at your earliest connivence. Thank you again for your time. -Rick Haieck -Customer Service Manager -Champion Chrysler Jeep Dodge Ram -rhaeick@championcjd.com -317-872-6200"

May 11, 2016

Commitment to customer satisfaction Great service experience. I had a follow up visit from a past issue and Jon Stumpf and Chad Gilbert were not only responsive, but also demonstrated More

by dodge user
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf, Chad Gilbert
May 11, 2016 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Dodgeuser: Thank you for your recent review and your willingness to share your experience for everyone to read. We look forward assisting you in the near future. -John Sandlin -General Manager -Champion Chrysler Jeep Dodge RAM

January 20, 2016

Service & Parts Manager very helpful When I had problems with my 2015 Chrysler 200 repairs were performed.I was more than satisfied with the efforts of the Service & Parts Manager (Jeff K More

by KROD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Klein
Jan 22, 2016 -

Andy Mohr Chrysler Dodge Jeep Ram responded

"Krod: Please contact me directly to further discuss your concerns. You can reach me directly. -Chris Hughes -General Sales Manager -Champion Chrysler Jeep Dodge Ram -317-872-6200 -chughes@championcjd.com"

July 01, 2015

rip off Had my second service on my Ram 1500. Ecodiesel. Was charged over $200 while Tom O'Brien charged me $150 for the same exact work the first time. What More

by Jltroyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Jul 22, 2015 -

Andy Mohr Chrysler Dodge Jeep Ram responded

We are sorry about your recent concern in our service department. I would like to see if I might be able to assist. Please do not hesitate to reach out with any questions or to review your concern. Chris Hughes General Sales Manager Champion Chrysler Jeep Dodge