Champion Chrysler Jeep Dodge - Service Center

I had my Pacifica towed to Champion CJDR with a flat tire, I went to the dealership and made clear to service department that vehicle was a Chrysler exec lease vehicle and that any repairs would be bill tire, I went to the dealership and made clear to service department that vehicle was a Chrysler exec lease vehicle and that any repairs would be billed to Chrysler (062 charge) it was approximately 4:00pm, the following day I didn’t receive a call so called service department at about 1pm I was informed they were getting ready to repair flat as we spoke, at about 5pm I hadn’t heard anything so I called again and was told tire could not be repaired and had to be replaced. I was told tire would be $131.00 plus balance, and again I informed the person it was an 062 charge. I picked the car up the following day and was informed that Champion did not participate in the tire program. I don’t understand what this means since Champion is a Chrysler dealer. I paid the bill $182.82 and took possession of vehicle. Service department should have told me up front they would not bill Chrysler, and also have made a couple calls to me keeping me posted as to what had to be done and when vehicle would be ready. Don’t leave it to customer to call and ask them. More

Matt O’Brien was wonderful to work with in the service department. Initially, I had some difficulty being connected to that department which was a bit of a hassle. But once I was able to make an appointm department. Initially, I had some difficulty being connected to that department which was a bit of a hassle. But once I was able to make an appointment through Daniel Elliot, my experience was very positive and my van was in and out with an oil change in less than an hour. It was also nice to see and have a good conversation with a familiar face - Tiffany Jaynes - since I’ve been a loyal customer from 2012 to the present. More

Great service director. Helped me with my issue and kept his word! Recommend him for sure... Helped me with my issue and kept his word! Recommend him for sure... More

It was easy to schedule an appointment. The work was finished timely and the service personnel was friendly. The work was finished timely and the service personnel was friendly. More

Very courteous and professional. They have done a lot of work on my van, as well as routine oil change. They have done a lot of work on my van, as well as routine oil change. More

We had a somewhat mixed experience with the service department at Champion, considering one warranty claim was denied and another one was successfully submitted, our car was in the shop for over two fu department at Champion, considering one warranty claim was denied and another one was successfully submitted, our car was in the shop for over two full months (due to a backordered part, but still), the wrong part was ordered so we had to wait to receive the proper one, and the service technician we were working with left the company during the whole ordeal. That said, Janae was a breath of fresh air during our experience there. She sold us a car that has (so far) been reliable, and she was able to close out our experience on a positive note, helping us out on the cost of the service repair for the car that had been in the shop forever. All in all, Janae earned herself a 5 star review. More

They greeted me immediately and knew what I needed. Waiting area was clean and stocked with complimentary drinks and snacks. They kept me informed as to the progress and explained everything when finis Waiting area was clean and stocked with complimentary drinks and snacks. They kept me informed as to the progress and explained everything when finished. More

Awesome customer service! ! Luckily, my job is not far from the dealership so I was provided with transportation to and from work while my vehicle was being prepared. I couldn’ ! Luckily, my job is not far from the dealership so I was provided with transportation to and from work while my vehicle was being prepared. I couldn’t be happier with their service. I would recommend this dealership to anyone. More

The worst service experience ever. Had my vehicle for 2 months. Picked up 3 times. Each time towed back wirhin 24 hrs. The last time i made it less yhan 1/4 mile. They lie about Had my vehicle for 2 months. Picked up 3 times. Each time towed back wirhin 24 hrs. The last time i made it less yhan 1/4 mile. They lie about work being performed. They rarely answer the phone and they have no management in place. Save yourself the grief and go elsewhere More

I went to get a front air dam. The staff was very helpful and nice! A very polite salesman also explained to my son how to purchase a vehicle. He also showed me a vehicle I was int The staff was very helpful and nice! A very polite salesman also explained to my son how to purchase a vehicle. He also showed me a vehicle I was interested in without hesitation. I will be back for service and to purchase another vehicle! More