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Champion Chrysler Jeep Dodge - Service Center

Indianapolis, IN

3.2
366 Reviews

366 Reviews of Champion Chrysler Jeep Dodge - Service Center

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January 25, 2023

Stay far away. Service and communication are awful. New leased jeep has spent approx 6 of 18 months in the shop. At least four trips to get different things fixe More

by Bashaw83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of the service staff, sales, general manager, etc
December 09, 2022

I had my Braun, ability van, a Chrysler Pacifica, serviced yesterday! The service was quick, & accurate!!! I highly recommend this dealership! More

by jdcongdon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Foland & Miguel, Josh Herington
Dec 14, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Champion Chrysler Jeep Dodge Ram special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Dan Bailey, Service & Parts Director, dbailey@championcjd.com

December 03, 2022

Very helpful kind sweet making sure you leave with a car that you like awesome More

by tyesha19921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick (DJ) Johnson
Dec 07, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Rick Haeick General Manager, rhaeick@championcjd.com

October 07, 2022

My appointment was at 12 didn’t get me in until 1:45 was not pleased at all … More

by Dkgpnails111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Herington
Oct 12, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dan Bailey, Service & Parts Director, dbailey@championcjd.com

October 07, 2022

The service dept has had my vehicle for 3 weeks without the service completed. It was towed in days before my scheduled service. It was disregarded for days with no service attempted. I have been offered n More

by robynnphillips
Friendliness
Recommend Dealer
No
Employees Worked With
Jamie Freeman
Oct 12, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dan Bailey, Service & Parts Director, dbailey@championcjd.com

Oct 14, 2022 -

robynnphillips responded

Yes?

September 13, 2022

Communication continues to be less than effective. We’ve purchased several vehicles from there and unfortunately we seem to have the same outcomes. Poor communication and follow through More

by Cmbogle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Herington
Sep 13, 2022 -

Cmbogle responded

After my oil change I mentioned broken part off of my vehicle that I failed to mention prior to. I also asked questions as I had a Freon leak in the past which is very unusual on a new vehicle. I was directed to call Jeep customer service and inquire about part price and or replacement. Also mentioned to Gene in finance about only 3 oil changes coming with this vehicle and as I customer I wasn’t aware of that because we’ve received other packages in the past with new purchases. Of course he mentions financing into vehicle now. It just always feels like it’s about the money all the time. Everyone is always extremely pleasant however it’s my personal opinion that it goes back to a sales pitch that doesn’t feel genuine and or authentic

September 06, 2022

Buying experience was fantastic but the service since as been below average. The service team lacks integrity and knowledge. Truck was a mess inside both time they worked on the outside and the last servi More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Matt O'Brien, Josh Herington
Sep 09, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Daniel Elliott , Service & Parts Director, delliott@championcjd.com

August 29, 2022

Service tech was professional, knowledgeable and efficient. I appreciate his accurate diagnosis of the issue and prompt delivery when the work was completed. Thoroughly satisfied. More

by Judah. Gold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt O'Brien
Sep 01, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Daniel Elliott , Service & Parts Director, delliott@championcjd.com

August 27, 2022

Thank you Janae Andrews for making it happen. !!!! We really appreciate you and your dedication. More

by frenshelj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janae Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you so much for this wonderful review! Sincerely, Cross Pohl, General Sales Manager, cpohl@championcjd.com

August 26, 2022

I had my Pacifica towed to Champion CJDR with a flat tire, I went to the dealership and made clear to service department that vehicle was a Chrysler exec lease vehicle and that any repairs would be bill More

by Kcarrier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose, Cabrera
Aug 31, 2022 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Kcarrier1, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Champion Chrysler Jeep Dodge Ram does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Daniel Elliott , Service & Parts Director, delliott@championcjd.com

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