Champion Chrysler Jeep Dodge - Service Center
Indianapolis, IN
366 Reviews of Champion Chrysler Jeep Dodge - Service Center
Stay far away. Service and communication are awful. New leased jeep has spent approx 6 of 18 months in the shop. At least four trips to get different things fixe Service and communication are awful. New leased jeep has spent approx 6 of 18 months in the shop. At least four trips to get different things fixed. They are zero help working with me to communicate the issues with corporate. They continue to do stall tactics so I continue to pay for a Jeep that I can’t safely use. I’ve been a long time jeep owner and Champion customer but this is the last time I work with this dealership. More
I had my Braun, ability van, a Chrysler Pacifica, serviced yesterday! The service was quick, & accurate!!! I highly recommend this dealership! serviced yesterday! The service was quick, & accurate!!! I highly recommend this dealership! More
The service dept has had my vehicle for 3 weeks without the service completed. It was towed in days before my scheduled service. It was disregarded for days with no service attempted. I have been offered n the service completed. It was towed in days before my scheduled service. It was disregarded for days with no service attempted. I have been offered no restitution for car rentals while my vehicle sits waiting for someone to figure it out! The lack of communication just adds insult to injury. I have purchased 2 vehicles from here. I have a majority of my vehicular services performed at champion chrysler. I will proudly take my business elsewhere after I get my vehicle back! Initially, jamie was great until I kept i called 1 too many times for an update. More
Communication continues to be less than effective. We’ve purchased several vehicles from there and unfortunately we seem to have the same outcomes. Poor communication and follow through We’ve purchased several vehicles from there and unfortunately we seem to have the same outcomes. Poor communication and follow through More
Buying experience was fantastic but the service since as been below average. The service team lacks integrity and knowledge. Truck was a mess inside both time they worked on the outside and the last servi been below average. The service team lacks integrity and knowledge. Truck was a mess inside both time they worked on the outside and the last service was " completed" but no visual sign of the work. Rust still present when they said they made the adjustments. When questioned, they had no answers. As I said, seems like the sales team is good, but if they can't help with warranty or routine maintenance, not a good fit for me. More
Service tech was professional, knowledgeable and efficient. I appreciate his accurate diagnosis of the issue and prompt delivery when the work was completed. Thoroughly satisfied. efficient. I appreciate his accurate diagnosis of the issue and prompt delivery when the work was completed. Thoroughly satisfied. More
Thank you Janae Andrews for making it happen. !!!! We really appreciate you and your dedication. !!!! We really appreciate you and your dedication. More
I had my Pacifica towed to Champion CJDR with a flat tire, I went to the dealership and made clear to service department that vehicle was a Chrysler exec lease vehicle and that any repairs would be bill tire, I went to the dealership and made clear to service department that vehicle was a Chrysler exec lease vehicle and that any repairs would be billed to Chrysler (062 charge) it was approximately 4:00pm, the following day I didn’t receive a call so called service department at about 1pm I was informed they were getting ready to repair flat as we spoke, at about 5pm I hadn’t heard anything so I called again and was told tire could not be repaired and had to be replaced. I was told tire would be $131.00 plus balance, and again I informed the person it was an 062 charge. I picked the car up the following day and was informed that Champion did not participate in the tire program. I don’t understand what this means since Champion is a Chrysler dealer. I paid the bill $182.82 and took possession of vehicle. Service department should have told me up front they would not bill Chrysler, and also have made a couple calls to me keeping me posted as to what had to be done and when vehicle would be ready. Don’t leave it to customer to call and ask them. More