Andy Mohr Chrysler Dodge Jeep Ram

Had to Get the Police Involved Edit to reply to the business response below: 1- The only words I spoke to Keisha at the dealership “I want to speak to your manager” “I will not p Edit to reply to the business response below: 1- The only words I spoke to Keisha at the dealership “I want to speak to your manager” “I will not pay the claimed diagnostic fee”. I did not yell at anyone, I never yelled at anyone in my life!! She did however ask me twice if I changed my mind and would like to pay the fee with a smile on her face, didn’t see tears, and anyone to cry! 2- The Police officer was so pleasant when he left you and started talking to us, he made sure we are OK and we confirmed to him that the issue was resolved. I never saw him yelling or raising his hands while he was talking to you. 3- I wonder why would you sue me and “allow the legal system to do its job” when your business is the one that backed out after I called the police? I wish you the best of luck in your legal pursuit and yes, I will not visit your business any more. ***Original review: I won't judge this business "except with my star rating" but I will put in my experience and what occurred to share with you guys and see if you really want to do business with this place where you end up calling the police on them: I own a 2015 Dodge Journey RT AWD, very nice vehicle, I take the family out in long trips whenever we have a chance or in my downtime. One day, I was driving it and noticed that the engine hesitates when trying to go over 50 mph. Not the best news for me as I care of this car! This is the first time I visit this dealership and I drop off the car, here how it went: Me: "Dropping off the car to be checked as it seems the engine is hesitating and jerking when accelerating". Them: "sure, it will be $113 to diagnose the problem and then will let you know of the cost of repair and can go from there". Me: "Great, please take your time and please call me when you find out what's going on" Around 4:30 they call me. Them: "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating. For him to find out what's causing that we want you to authorize us to diagnose the engine and this will cost $360". Me: "but you guys said it is going to be $113?" Them: "The $360 doesn't substitute the $113, it is an additional amount to be paid" !!! Me, after choking on my breaths: "I'm coming to pick up the car" I went to the dealership to pick up the car and they still want to charge me $113 for a diagnosis that was not completed. The only outcome of this so-called diagnosis is as mentioned above "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating." If I drop a car mentioning that the engine is hesitating, how do you charge me $113 just to tell me the exact same thing "the engine is hesitating"? I asked to speak to a manager, the manager came and said that they couldn't complete the diagnosis because I don't want to pay an additional $360. I informed him that the agreement is to pay $113 for the diagnosis, not $113 and a surprising additional $360. I asked him not to charge me $113 diagnosis fee because there was no diagnosis, and the outcome is that they couldn't identify the problem and only told me you are right, the engine is hesitating. The manager insisted that I pay the fee even when the diagnosis is not done or completed, or he is holding the car key until I pay. I informed him that I'm calling the police department and he said OK. I called the police requesting for an officer to come over "the dealership staff are listening". I informed the police that my car keys are being held at the dealership since they are asking me to pay for a service that hasn't been done. Few moments later, the manager approached me and said "OK, here is your diagnosis, your car coils are bad", I told him "but I thought you wanted me to pay $360 to diagnose the engine and find out what's the problem. Now you say it's the coils, after I called the police? So why you asked for the additional $360 too? Is it really the coils?". Few moments later, the advisor that was supposedly taking care of my car, Keisha, very nice-looking gal, yet so deceiving and so eager to get me pay the additional $113 + $360, comes out and says that the manager agreed to take out the $113. After this ordeal, I took the car keys and before I leave I call the police department again and let them know that the issue has been resolved, and that the officer doesn't need to come over. I thanked them for the notion of sending him to the dealership "but the office came anyway". after all, this played a good part in making the dealership realize how invalid the $113 charge that they were asking from me. Parties involved: Jeff Klein, John Lutane and Keisha Tranbarger. Did I really need to pay them the diagnosis fee for a diagnosis that never happened? For a diagnosis outcome where they only tell me "The technician checked the car and you are right, the engine is hesitating and jerking when accelerating."? And then hold the car keys until I pay them for no service? More

Very Good experience all staff very helpful Everything was very easy and our Jeep was ready when we got there figures were agreed on over. the phone paperwork was ready for us as well AAA +++ Everything was very easy and our Jeep was ready when we got there figures were agreed on over. the phone paperwork was ready for us as well AAA +++ More

2017 Sierra Truck Found the truck online. I submit a request for information they called very quickly, Terrence had the truck cleaned and setting by the door when we ar Found the truck online. I submit a request for information they called very quickly, Terrence had the truck cleaned and setting by the door when we arrived. From start to finish all good people each and everyone, courteous, professional and friendly, More

Blessed experience Coming there with a beat up trade and no money down, and I ended up a brand new vehicle. I want thank Terrence Hopkins and the rest of Champion for th Coming there with a beat up trade and no money down, and I ended up a brand new vehicle. I want thank Terrence Hopkins and the rest of Champion for this great purchase, More

This was an excellent experience. This was an excellent experience from the beginning to the end of the process. Terrance met me at the door and offered his assistance. I told him that This was an excellent experience from the beginning to the end of the process. Terrance met me at the door and offered his assistance. I told him that I was just looking because my lease was up in two months and I wanted to get a feel for what was available. I was under the impression that I would have to go back to the dealer that had leased me the car. He explained the leasing process to me and I was elated that I would not have to return to the original store. Terrance discussed with me what I wanted in my Jeep. After listening, he pulled up several options. I decided on one but the payments weren’t right. He brought in John and they worked until they could come up with a payment that was acceptable. I left the offer on the table to give myself time to think and pray overnight. The next day I returned to purchase the car and was introduce to Virgil in finance who was very patient and kind. Everyone at the dealeeship was very welcoming and accommodating. I would highly recommend this dealer and Terrence, as the salesperson to anyone. More

Great experience!! Awesome experience with a new car purchase. Terrance was helpful and guided through the process with ease. Great car at a great price. Highly recomme Awesome experience with a new car purchase. Terrance was helpful and guided through the process with ease. Great car at a great price. Highly recommend!! More

Exceptional Service & very personable Terrence is extremely kind and understanding. I came in wanting to see this vehicle and I ended up liking it for as little cost as it was. I don't thi Terrence is extremely kind and understanding. I came in wanting to see this vehicle and I ended up liking it for as little cost as it was. I don't think I've been any happier. Great guy, great place, and great service. Definitely a 5 star rating. More

Excellent Service This was the second vehicle I purchased from Champion and I must say the service I received this time beat my expectations.. My sales person was amazi This was the second vehicle I purchased from Champion and I must say the service I received this time beat my expectations.. My sales person was amazing..He took great care of me he was very professional and Knowledgeable.. More

Pretty Painless:) Terrence did a great job. He was enjoyable and always got right back to me. My daughter is so happy with her new car! Thanks Terrence! Terrence did a great job. He was enjoyable and always got right back to me. My daughter is so happy with her new car! Thanks Terrence! More

Thank you for being the best dealership ever!!! Thank you Mr. Falcon and Kris for your hard work but most of all your kindness!!! Kris, you were so amazing at making sure that things would work Thank you Mr. Falcon and Kris for your hard work but most of all your kindness!!! Kris, you were so amazing at making sure that things would work out!! Your kindness will never be forgotten!!! Mr. Falcon thank you for all you have done!! You went way above your call of duty to help me out!!! You're the very best dealership ever!!! Again thank you for everything!! Love my Ford escape!! More