Andy Mohr Chevrolet

Discovered my vehicle through an ebay listing made by the Andy-Mohr Chevrolet team. All contact with the ebay department at Andy-Mohr was kept short and matter-of-fact prior to signing the paperwork, so I h Andy-Mohr Chevrolet team. All contact with the ebay department at Andy-Mohr was kept short and matter-of-fact prior to signing the paperwork, so I had no true impression of the sales team before driving to the dealership (I would have visited before, but it is a nearly 3 hour drive there one-way). In all my dealings, I try to be as unobtrusive as possible so not to take up more of the sales team's time than need be...hence, the brief contact. Upon arrival, I was ushered inside and the appropriate department was paged. Due to the large scale of operations, I quickly felt like one of the many being channeled around there. I test drove my truck and directly inspected it, noticing a few seemingly insignificant things (squeaking brakes likely from sitting on the lot and a missing drivers door seat lever). While I liked the truck and was ready to finish our dealings, I made sure to mention (before signing the papers) that I wanted the missing lever to be replaced and was assured that it would be ordered and mailed to me ('not a problem') as it was NOT disclosed in the ebay listing as missing. In the actual signing of the paperwork (performed by a manager), I again brought up my desire to make sure the address/paperwork was clear for the mailing of the part and that it would indeed be done and he assured me that if the salesman told me it would be taken care of, he would do it. Payment was made and the truck and I made the trip home. Not sure how long it would take to get the part in, I gave the salesman a solid month before feeling that I could no longer give him benefit of a doubt and knew that I was going to have to make contact. When reached, I was told that he had forgotten it/hadn't ordered it yet and that I needed to call him back around lunchtime someday so that he could more easily get it ordered and sent out from the parts department. (This created a problem as I am always in the middle of performing surgeries/working with patients when it was convenient for this salesman). Albeit many weeks had passed since I had made contact, when I finally took a day off for personal business and called him close to 'his lunch-hour', I was quickly informed that so much time had passed that it would 'be easier for me to contact my closest chevy dealer and have the part ordered for me so I'd get it faster'. Sure I have always had the option of having it ordered elsewhere and of course would have received it MUCH faster, but the point being that the dealership had committed to the followup. I was even more surprised in hearing (when speaking with his manager), that it 'must not be too important to me as so much time had passed and he was not as apt to follow through'. It is a mere lever and so quite insignificant when it stands alone, but my entire experience with the dealership was tainted by the blatant lack of followup and inconsideration relayed through our phone conversations. Should I even have had to call to remind in the first place? Or call back yet another time when it was a bit more convenient for them? I just want future potential buyers to proceed with the knowledge that while the dealership seems to have an orderly system, there may need to be caution in acting with too must trust as you may experience a similar let-down. More

In addition to a great experience buying my Silverado, the service department has been very speedy when I come in for oil change and tire rotations. While I hope to continue driving my truck for many mil the service department has been very speedy when I come in for oil change and tire rotations. While I hope to continue driving my truck for many miles to come I will look forward to the day I can return to drive home another new vechile from Andy Mohr in Plainfield. More

I have had several Chevrolet vehicles in the past and I absolutely love them, they are so dependable! Recently, I have seen the promotions on some new Chevrolet models that have caught my interest, such as absolutely love them, they are so dependable! Recently, I have seen the promotions on some new Chevrolet models that have caught my interest, such as the new Camaro. It is such a great looking car on screen that I just had to see it for myself in person. Just the other day I went scope out the new Camaro at Andy Mohr Chevrolet, 2712 East Main Street Plainfield, IN 46168. Initially, I had planned to learn more about the vehicle before making a purchase, to see if it was the right fit for me, and boy did I learn! My experience was by far the most comfortable and pleasant service I have ever gotten from a dealership. I have been to about 5 different Chevy dealerships and none of them, but this dealership, had the best reliability in customer service and respect for its customers, as well as for its employees. I was introduced to this phenomenal sales person that treated me with 100% sincerity and customer courtesy. He was focused and he embraced the fundamentals of customer care and no hassle sales environment, and he delivered! He took me for a test drive, told me every little detail about the car and was able to answer every question I had. I fell in love and made the purchase the very same day! The general manager that was working at the time came along and kindly introduced himself and congratulated me, making me feel so very confident in my purchase. I had never been treated in such a polite and courteous way, no other dealership’s service compares to the experience I had the other day at Andy Mohr. I will definitely recommend my friends and family to go to this dealership. More