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Andy Mohr Chevrolet
Plainfield, IN
1,757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 28, 2012
I had been researching new car purchases both online and at various dealerships. When going to Andy Mohr Chevrolet my sales representative Boyd Weisman was courteous and knowledgable about the inventory an at various dealerships. When going to Andy Mohr Chevrolet my sales representative Boyd Weisman was courteous and knowledgable about the inventory and pricing of cars on the lot. I wasn't quite sure about a purchase and liked all the cars but just didn't find the one I wanted. Two days later Boyd called stating he had received another car that sounded very much like what I was looking for. And he was exactly right. The employees at the dealership were all very personable and friendly. Lastly, working with the finance department was not as stressful as expected. The finance representative was thorough and very descriptive. Overall, my experience at Andy Mohr was more than exceptional. Thank you. Sincerely, Michele M Sheets More
by Michele12
Employees Worked With
Boyd Weisman
November 27, 2012
We took our 2010 Equinox to be serviced and also our 2005 Ford Taurus just to see if we could trade both of them in to save money and to gently take my mom's (84yr old) keys away from her as she has had so Ford Taurus just to see if we could trade both of them in to save money and to gently take my mom's (84yr old) keys away from her as she has had some vision problems. She lives with me and so two women need vehicle(s) they can rely on Jim Simpson worked with us and got us into a new 2013 Equinox that we love. We are appreciative of everyone that spoke, joked, smiled at us that day. Was a great experience, will be sure to return there for service or if we ever buy again. Would highly recommend this dealership to friends and family. More
by hummingbirdsong3
Employees Worked With
Jim Simpson, Doug Currie
November 21, 2012
I purchased a Sonic from this dealership in April of 2012. My experience was fantastic. No lengthly negotiation games and I paid a fair price for the vehicle. I have been extremely satisfied with the 2012. My experience was fantastic. No lengthly negotiation games and I paid a fair price for the vehicle. I have been extremely satisfied with the vehicle. I came back into the dealership in September to order a Corvette. The sales person I had purchased the Sonic from was no longer with this dealership. I worked directly with Jason Gilliam to negotiate price and order the vehicle. Again, very simple negotiation and I obtained my target price of the vehicle. The vehicle arrived at the dealership last week. However, Jason was out of town on a business trip. His sales staff delivered the vehicle to me without any issues. james Mack was the sales consultant who delivered the car to me. He was very helpful and thorough in his preparing the vehicle and assisting me finalize payment and financing. I will continue to use this dealership for my vehicle purchases. More
by dc_carroll
Employees Worked With
Jason Gilliam, James Mack
November 20, 2012
I gave the ratings of great in all catagories, because I have never had an expierence like I did at Andy Mohr. I was greeted at the entrance to the showroom. I was asked how they could help me, I stated th have never had an expierence like I did at Andy Mohr. I was greeted at the entrance to the showroom. I was asked how they could help me, I stated that I was interested in buying a new car and I had planned on trading my car in. I was then introduced to Tyler a salesman there and he asked how he could help me with a new car purchase and I told him what I was interested in and he took me to the vehicles to look at them. We then test drove it and I fell in love with it, so we went in to the showroom and took a seat to fill out paperwork and to strike a deal that I was happy with. I was extremely happy with the professionalism that Tyler displayed thru the entire purchase. I would send my friends and family to him for their next purchase. Thanks Lori Richardson More
by Lori Richardson
Employees Worked With
Tyler Basch
November 07, 2012
I would recommend this dealer because they made me feel like I really mattered to them and that I was important. Not just some guy looking for a car. They didn't have to do a lot to try to find me the ca like I really mattered to them and that I was important. Not just some guy looking for a car. They didn't have to do a lot to try to find me the car I was looking for because I found it myself online and then called them about it. However, they did do a great job when it came to getting me into this vehicle for the price I was looking for. Then after that was taken care of, they were very nice and thorough in answering all my questions and doing it with a smile. I would gladly go back to them when looking for a vehicle in the future. More
by benmoe20
Employees Worked With
Tyler Basch, Risa Ritman
November 06, 2012
Rick Stratton was very helpful and pleasant in helping me purchase a new 2013 Silverado. He kept me informed at every step of the process and made sure that all of my needs were taken care of as the process purchase a new 2013 Silverado. He kept me informed at every step of the process and made sure that all of my needs were taken care of as the process was conducted. He made sure that the overall time to get the sale complete was a quick as possible. More
by donald.r.parrott
Employees Worked With
Rick Stratton
October 30, 2012
Great Experiance, would go back any day. Thanks Derek and Joe. I would recommend this dealership to anybody. Thanks for a great experience. Until next time Joe. I would recommend this dealership to anybody. Thanks for a great experience. Until next time More
by ZachWeatherly
Employees Worked With
Joe Kapitan, Derek Young
October 20, 2012
I received great service and it is outstanding dealership. Sales staff was great and very helpful getting me the car I wanted and liked. I would recommend them to family and friends. dealership. Sales staff was great and very helpful getting me the car I wanted and liked. I would recommend them to family and friends. More
by Dkhammons
Employees Worked With
Doug Currie Jr
October 05, 2012
We found a vehicle thru " Auto Trader " and led to this dealer site...I felt I was well treated and my purchase was quick and easy.....Rick was very friendly and never pushy to make the sale......A to this dealer site...I felt I was well treated and my purchase was quick and easy.....Rick was very friendly and never pushy to make the sale......A very good dealer experience...... More
by Tony Malone
Employees Worked With
Rick Stratton
September 30, 2012
My mother purchased two new vehicles from your dealerships. She purchased a new Explorer Sport Trac from your Ford Dealer in 2004 and then a new HHR from your Chevy Dealer in 2005. Each time, sh dealerships. She purchased a new Explorer Sport Trac from your Ford Dealer in 2004 and then a new HHR from your Chevy Dealer in 2005. Each time, she purchased a refundable extended warranty. When the 5-year warranty was up on her Explorer in 2009, she promptly went to the Ford Dealer and received her $1,050 refund because she had not used her warranty. The warranty on her HHR was up 9/1/12. Toward the end of August, she went to the Chevy Dealer to initiate the process for her $2,090 refund, because once again, she did not use her warranty. She specifically buys refundable warranties and she does not purchase non-refundable warranties. This time she had a completely different experience. First, in August, she met with William Schooley. Initially Mr. Schooley could not find any record of her vehicle purchase. He finally found the information and said he had to speak to the “warranty lady”. When he returned, he said that for a warranty to be refundable, my mom would’ve had to pay an extra fee when she purchased it. She explained that that this was her second new vehicle purchased from Andy Mohr, and she only purchased refundable warranties. When she showed him her warranty card, he said he had never seen one like it before. He said the warranty lady would call my mom that evening. She never received a call. A few days later she called Mr. Schooley. He told her nothing could be done until 9/1/12 when her warranty expired. On 9/4/12, she went back to see Mr. Schooley, at which time he brought in the General Manager, Jason Gillium. Mr. Gillium informed her that he had to send someone to a storage unit to locate her file to make sure she had not used her warranty and that she had signed all the appropriate paperwork. He said he would call her that evening. Once again, no one contacted her. On 9/8/12, she returned to the dealership and spoke to Mr. Gillium again. She reminded him of her previous visit during which time he assured her that he would call her after the “storage visit” to locate her file. She explained that each visit, she was promised a call and each time, no one contacted her. Mr. Gillium’s said he didn’t call her back because “they didn’t find the file”. She was amazed that he thought that was a sufficient response to no one following up with her. She told him it was common courtesy to call someone when you say you will. He then said that she should have a piece of paper saying that her warranty was refundable. She has every piece of paperwork that she was given. She obviously doesn't have anything that she was never given. It is not her responsibility to know what paperwork she is supposed to be given when buying a new car. He then said, he would have to send someone to the storage facility for a second time. Mr. Gillium said that someone would contact her that same evening. He specifically stated that he would not be calling her because he would be out, but he guaranteed her that someone would call her that day, which was 9/10/12. AGAIN, no one called. On 9/11/12, she called Mr. Gillium and was told he was out of town. At that time, she asked to speak to someone over Mr. Gillium. The receptionist told her she would transfer her to “Nikki”. She said this was Mr. Mohr’s assistant. She explained the entire situation to Nikki. Nikki said she would look into it and try to call my mom back that day. Nikki never called. The following week my mom called again. Mr. Gillium was busy and could not take her call, so she left a voice mail for Nikki. No one ever returned her call. My mom is 72 years old and is now on a fixed income. She is meticulous when it comes to her vehicles and making sure she doesn’t miss the limited timeframe to get her warranty refund. She has never been given such a complete run around, without the courtesy of even a single return phone call. When she purchased her second new vehicle from your dealership, she was assured that she was purchasing a refundable warranty just like the first time she bought one, a year prior. She would like her warranty refunded as your sales team promised when she purchased her new vehicle. She was also told that she only had 30-days from the time her warranty expires to claim her refund. The deadline is 9/30/12, TODAY. This experience clearly communicates exactly what type of value you put on repeat customers and doing the right thing. This is a lot of money to my mother and it is her money, not Andy Mohr’s. She bought the warranty from YOU, not the warranty company. She paid the money and she contacted the dealership as required. She has done more than her part. I believe your dealership needs to do theirs. More
by sandy.jeffers.520
Employees Worked With
Jason Gilliam, William Schooley
