Andy Mohr Chevrolet

Good buying experience The sales team did a nice job of answering all our questions and worked with us to find the best car and deal. Mike did a nice job explaining all the The sales team did a nice job of answering all our questions and worked with us to find the best car and deal. Mike did a nice job explaining all the bells and whistles on the new car! More

Be very careful with this place 16 months again we took out Pontiac G-6 in for an oil change, simple enough. Picked up car seemed fine. Next day car sounds horrible, have it towed b 16 months again we took out Pontiac G-6 in for an oil change, simple enough. Picked up car seemed fine. Next day car sounds horrible, have it towed back to Mohr's. They proceed to tell us the timing chain need's to be replaced, $1600.00. Months later having noise problems again, they say let's change the oil every month to be safe. Okay, will do. 3 months ago they say looks good, let's just go 3 month's this next time. Get a call from them Nov. 2nd reminding us it's about time. Wife is off election day so she takes it in for oil change. While she's there she talks to a salesman (Josh) about possible trade in for new car. He comes up with a lease deal, she say's she has to talk to me first. So the next morning she starts the car and once again it sounds like crap. Had the car towed back to them and guess what? It's the timing chain again! Now this car has 82,000 miles on it, seems strange this goes twice in 16 months? they say they can't guarantee it won't happen again, so I come in with wife to see about trade in and check out the deal that Josh told my wife about. It is now 11/4. So my wife had told Josh she wanted payment about the same or less than she currently had. He say's no problem. So 3 hours later he comes to table and say's "sorry, that lease deal ended on the first" Unreal, how does this guy not know that the deal ended 4 days earlier?? He then offers a deal that would have DOUBLED the car payment. We just kind of laughed and said no way, that's BS, got up and went out to our car. Before we could leave, Josh and I think his boss come running out to our car saying they would take care of us and to give them 24 hours. It is now 10 days later and not a word from either of them. This dealership is really poor for both service and sales. Went to Bill Estes Ford in Brownsburg, got a car next day, they were awesome!!!! Will never go to any Andy Mohr dealership again!!! More

Excellent service writer Nolan Hays! We have had several occasions for routine service and minor corrections on our 2014 Traverse LTZ, our service contact, Nolan Hays, has always ensured We have had several occasions for routine service and minor corrections on our 2014 Traverse LTZ, our service contact, Nolan Hays, has always ensured that "the right thing" is done to get us back on the road with as little inconvenience as possible! More

HORRIBLE! !!!!!!!!! The sales department seems to have it together. The service department on the other hand is a JOKE! !! Took my 09 traiblazer in after I put a new eng The sales department seems to have it together. The service department on the other hand is a JOKE! !! Took my 09 traiblazer in after I put a new engine in it. The old one threw a rod. It had a random missfire and hard start issueand was told that they could not find what was wrong with it. (This was wrong with it before the new engine). I was then told to just drive it the way it was. I took it back when the problem got worse and they then proceeded to tell me that the motor was bad. long story short I had them talk to the warranty company and the company sent a new motor and Chevrolet put it in.the old motor was then sent back to the company to be tested. the warranty company called me and said there was nothing wrong with the motor. so therefore they were not going to the cover of the labor for having the new motor put in. I told Chevrolet about the warranty company said and as I was telling the guy he got mad and walked away and would not talk to me. he then basically just said there's nothing we can do and sent me on my way. I have since filed a complaint with GM and with the BBB. GM talked to the dealership and the dealership said that they were not going to do anything about it so GM said they would not help me because the dealership said no. so that is when I filed with the BBB and I am still waiting for a reply from them. I guess my next step is going to be getting a lawyer and filing suit. also when I talk to GM she said oh well they all know what they're doing because there ASE certified and I said I was a mechanic for 16 years 10 of which were in the military and all ASE certification is, is you spent the money and took the time to take some online test and they send you a certificate ASE certification is a joke just like being a licensed contractor all that is, is sending in money and they say okay you're a licensed contractor. anyway now I am $3,000 further in the hole with this truck and it still runs like crap. More

Second service visit Great experience with the service department on my 2015 Colorado. Took good care of my truck and resolved all the warranty issues and general maintena Great experience with the service department on my 2015 Colorado. Took good care of my truck and resolved all the warranty issues and general maintenance. Jim Cox was excellent at communicating the needed time and updates on my vehicle. More

First Time Chevrolet Purchase. Had a small problem with the dealership but they corrected the problem and went above my expectations to make the final sale correct. I would recomme Had a small problem with the dealership but they corrected the problem and went above my expectations to make the final sale correct. I would recommend this dealer and sales associate to my friends and family. More

andy mohr chevrolet used car purchase I found the car online but emailed James Mack directly one evening. he called me within 30 minutes and we setup an appointment for 2 days later. he wa I found the car online but emailed James Mack directly one evening. he called me within 30 minutes and we setup an appointment for 2 days later. he was ready for me when I arrived. I needed to make a business call during my visit and he arranged for me a quiet room to take care of that as well. Tyler was super organized in finance and helped get me back on the road quickly More

Wonderful place to shop.Andy Mohr Chevrolet. Plainfield In We just purchased a 2015 Traverse from Jim Simpson and we love the car......this is the first new car my husband has purchased since 2003. Jim went o We just purchased a 2015 Traverse from Jim Simpson and we love the car......this is the first new car my husband has purchased since 2003. Jim went out of his way to help us, as he always does. We have dealt with Jim on several occasions and he is very much a professional. Kudos also go to Jason, Joe, Harry and Nolan....they also have gone above and beyond to help us and to make our experience a very wonderful one.R More

How to lose a customer in 5 seconds When difficult situations arise when dealing with new car repairs a dealership gets a chance to prove themselves to their customers and brand. Andy Mo When difficult situations arise when dealing with new car repairs a dealership gets a chance to prove themselves to their customers and brand. Andy Mohr Chevrolet failed that opportunity today. The generous average rating comes from what I suppose we all expect from a dealership: surprise service fees, confusing policies (arbitrarily applied), rigid (yet absent) management, and faulty OEM parts that never seem to be covered or recalled. For me, "Buying American" now seems that I need to have an attorney present when buying a new car to getting an oil change. More

Excellent Experience Josh Cohen was friendly, knowledgeable and accommodating during our interaction. He epitomizes what internet buying should be. I tried many dealership Josh Cohen was friendly, knowledgeable and accommodating during our interaction. He epitomizes what internet buying should be. I tried many dealerships in the last couple of months, including other Andy Mohr franchises, and was unimpressed with their internet sales department. Luckily I found Josh. More