Andy Mohr Buick GMC

Had the car 9 days. Smells like it’s on fire and engine light on. Stay away from this place and the 2022 Acadia. They also screwed us over on a down payment that was nev Smells like it’s on fire and engine light on. Stay away from this place and the 2022 Acadia. They also screwed us over on a down payment that was never agreed upon then at the end of signing they asked for 2k More

I'll start this off by saying I know car sales is not a charity. But I did have some issues that need to be addressed. I know much of this from the other side too since I am a former Fiat-Chrysler certif charity. But I did have some issues that need to be addressed. I know much of this from the other side too since I am a former Fiat-Chrysler certified salesperson. For example, I know holding value as a salesperson is how you earn a paycheck, but there is a huge difference between holding value and knowing your stuff versus raising the price mid-deal and lying. Also I know my trade-in was not worth anything to them but if you are going to offer a deal that literally still says, “Mohr Trade Guarantee: $2,000 for a limited time Andy Mohr Buick GMC is awarding customers a minimum of $2000 for any trade-in toward the purchase of any Used Vehicle priced over $5000. Trade must be driven to the dealership. No Tows. See dealer for details.” -The biggest issue, which is why I walked away was because they increased the price of the vehicle by $200 and would not honor the original advertised price from earlier in the day and the day before. I know $200 is not that big of a deal in the big scheme of things, but it is the principle. In fact if the vehicle was originally marketed at $16.5k instead of $16.3k I probably would have bought it. But if it was $16.3k the day before and before I drove there from roughly 40 minutes away there is no way it could not have been honored from a used-car standpoint. From my standpoint the salesperson, Jorge, and the Used Car Manager, Shawn Messenger looked at my trade in and raised the sales price of the car. --Clearly I don’t have physical proof this happened, but here is my circumstantial evidence: The price was $16.3k Monday and Tuesday until at least 4:30pm. I called and confirmed the product was still there with Jorge and said I was interested in coming in to make a deal. I pulled in and waited for Jorge patiently to finish with someone else. I then gave him my trade-in key so he could appraise it. I know from experience it does not take a used-car manager as long as it did for him to appraise my trade-in, especially since they were advertising $2k minimum if it was driven there and I know no other dealership would probably give $500 for it. So yes it runs, plug it into the CRM with my profile and make an offer. The only reason it should have taken as much time as it did for Shawn/Jorge was if there was a line, there was not. Shawn and Jorge spent a ton of time on the computer, which points toward increasing the price right then and there. My fiancée and I sat there for a while. During that time my fiancée tried to look up the vehicle online. It was not showing up all of a sudden. Some more time passes and Jorge finally approached with an offer sheet. I noticed the sale price was increased and questioned it. He mentioned they change prices daily, which yes I know they do. But funny how the two other vehicles I looked at on their website did not change prices and all of a sudden I could refresh my page on my phone and it loaded up at the new price. Jorge was also like a robot the whole time the day before and on the phone just saying cliché salesman lines. For example, we sell for what the webpage says. He kept putting so much emphasis on this and what do you know, mid negotiation the price of the vehicle increased on the webpage. - Also the offer sheet given was one of the ones that focuses on monthly payments and does not show the APR estimated to get to those monthly prices, a feature you could turn on and off where I worked. Based on the monthly payments and the amount I planned on putting down the APR had to be over double the 3.74 – 4.99% I prequalified at elsewhere. Yes I know they technically never ran my credit and it was an estimate, but I told Jorge I was in the upper 700s. Therefore the offer sheet should have reflected my credit score being closer to 800 than 750. Which leads me to my next issue. -Yes my trade-in was not much. I know that, but it drove me to back and forth to school getting two Bachelor Degrees and time spent as a car salesman too. I am now a teacher. I never felt like Jorge ever profiled me as a real buyer. Maybe it was my old trade in. Maybe it was my Bass Pro Shop hat and country boy appearance. Maybe it was the fact I look younger than I am. I was taught as a salesperson that you must treat all people like a sale. You only look at their appearance for cues for things such as things to talk about. You don’t just flat out treat customers like they are not buyers and question that I really drove the car to the dealership – which he really did. Was my car worth $2k? No. But are they offering a minimum $2k trade-in special, which he lied about being a website error? Yes. My trade-in was my coming of age car, which got me to required places. I now have a good career and a good credit score. It is now time for me to buy something better and nicer, but I was treated like I could not afford it by Jorge and Shawn. If I came there in a nicer trade-in and in my work clothes maybe Shawn would not have thrown an APR at me that had to be over 10%. -I do not expect charity. But I do expect a salesperson and sales manager who treat me like a buyer. I didn’t expect my trade-in to be mocked, asking if it could be driven there. What kind of elitism makes people like Jorge think there are not millions of cars on the road like my trade-in every day? I also expect transparency. If the vehicle was originally marketed at $16.5k, I would’ve bought it, even if I had to get my loan elsewhere, so they could not hold APR points. I was pre-qualified at my own bank between 3.74% and 4.99%, depending on the age of the car I end up buying, not whatever Shawn put on the offer sheet. Again I don’t know exactly what he put, but I know where I should have roughly been with $2k down, $2k trade-in, Taxes, $199 doc fees and even an increase of vehicle price of $200. As a salesperson you hold value by selling the value of the vehicle by doing things like a stellar walk around, Jorge never did a walk around. He only gave me canned lines from a car sales 101 book. He did not even know if they were running the same special as they had been, at 5pm during the day. I don’t expect individual salespeople to know when specials start and end, that’s up to their bosses, but he told me his shift started around 9am or 11am. It was then like 5pm, he should know if they are still running an advertised special by then. Are there not sales meeting every day, like where I worked? If so, he does not pay attention, or the dealership picks and chooses which customers they want to offer specials too. In fact Jorge’s line was that it was a website error the dealership is honoring and they don’t know when it will stop. That is clearly a lie. Even if it started as an error, the fact that it is still up shows it is no longer an error. Also if it was an error, why would it even mention up to $2k and if it has to be driven in. How many tows are worth $2k? Maybe a towed in Ferrari. More proof it is not an error, why would you say it should say “Up to $2k” on trade-ins? Many trade-ins are worth much more than $2k. Get Jorge a better script. -It’s the customer’s responsibility to know what they are eligible for, that’s why dealers can offer things like a minimum trade-in value on new cars. Most customer are uninformed. They don’t know about things like hiding APR points, withholding rebates, dealer holdback, dealer kickback and spiffs. On used cars, you mainly have the selling price and hidden APR points. It is very obvious to someone who is informed when you do one of those things, let alone both. -In summary if you offer something, you need to understand how loss leaders work. Your hope is that you lose some on a few sales to bring in a lot more sales. You don’t just lie that it is an error and increase sale prices during the negotiation. Jorge is also a decent guy, he was not outwardly rude, except the questioning of my car’s drivability. He just seems like a robot reciting canned lines who is accustomed to a seller’s market, where the dealership has almost all the leverage. The sales manager, Shawn’s attempt at a sneaky price increase and terrible APR offer was also an issue. Situations like this are what cause people’s distrust in car salespeople and dealerships, leading to the rise of things like Carvana. More