Andy Mohr Buick GMC

Like buying a car back in the old days....horrible I've had my eye on the 2018 Lacrosses and came to test drive some. I tend to keep my cars a long time, and I also tend to get very bothered by sque I've had my eye on the 2018 Lacrosses and came to test drive some. I tend to keep my cars a long time, and I also tend to get very bothered by squeaks/rattles in a vehicle that costs in excess of $30k...it's a lot of money to spend and I think most would agree that expecting quality fit/finish shouldn't be out of line. I told my salesman, Luther, several times I wanted to try and drive a few of the Lacrosses. He kept pushing back that I should just look at the one I like the most since they are "all the same". I made it clear that no two cars are identical, and at sticker prices over $40k I want the car to meet my standards. One car drove very smooth but there was a very noticeable interior squeak in the rear every time I pulled the car to the right...and only when I pulled it to the right. (He was not in the car to hear it....but told me "it's probably just a nut rolling around" and dismissed what I was saying). The second car had no interior noises at all, but there was something wrong with the drivers window. Not only would it not roll down at first, there was very loud wind noise coming through. Definitely not normal. After driving the second car, I asked to drive a third, final one. This is when Luther started to turn nasty. He said "they all drive the same" and continued to say that these cars have zero squeaks or rattles. I said that's ridiculous...ALL cars with plastic interiors are prone to it, but some are better than others. For him to suggest otherwise and to start arguing with me about it was offputting. He than said "does YOUR car have squeaks?" which is a joke....it has 130k miles. Of course it does. He proceeded to ask me which car I wanted, to which I said I want to still drive the 3rd one to see. He continued to tell me to just settle on the colors I wanted and I said I wouldn't. Note that I was not acting belligerent or arrogant....I was very tired having driven from Chicago earlier in the day dealing with a family emergency and was more subdued than usual, if anything. He finally got the keys to the 3rd one and it wouldn't start. I told him I'd just come back Monday and test drive it after they got it running, but he wasn't having it. He took my trade-in keys to the front desk to have someone appraise my car, though he had the keys for about 20 minutes up to that point while I was on a test drive....frustrated at that fact, I at first said I'd rather just do all that Monday and he responded "WE'LL DO IT NOW!" and huffed up to the desk. I then got angry and said it was late (close to closing time) and I'd just do it Monday and he REFUSED. These are the car dealership experiences my dad spoke of often from the '70s....I thought we'd moved past this type of behavior. Luther and I then talked price for a bit (since I was stranded without my keys) and then after the appraisal was done and my keys handed back to me, he flat out refused to tell me what it was appraised at. He said he didn't know. I told him the appraiser would know and to ask him, and he said the appraiser didn't know - which, of course, was ridiculous and I said so. I said I would not come back Monday if I didn't know that we were in the ballpark. He said "you know what your car is worth" and I said yes - about $7500 - and he said "then we're in the ballpark!" with nothing but frustration. In my years, I've never dealt with a salesperson like this, and I'm annoyed enough that I had to say something. It takes a LOT for me to get riled up and write about something, but it needs to be said. More

Cory was outstanding very personable very professional and just a great all-around sales experience thank you so much. Great price, low mileage. Explained everything in gr very personable very professional and just a great all-around sales experience thank you so much. Great price, low mileage. Explained everything in great detail. My wife totally loves her new car she smiles before she even opens the door More

I have a new friend in the car business Was my first time visiting the dealership and they made me feel very comfortable. They fought hard to get me a really good deal and then they went wa Was my first time visiting the dealership and they made me feel very comfortable. They fought hard to get me a really good deal and then they went way beyond to give me the deal of my life in a new Buick enclave. Matt, the sales manager, was extremely nice and the whole staff was very knowledgeable. I absolutely could not be any happier with the way they treated me and the deal they gave me. They turned my stressful situation into the happiest day of my life. I thanked them over and over. More

Amazing service! Found the car I really wanted and took it for a test drive. It turned out another customer came in the night before and wanted that exact car, but the Found the car I really wanted and took it for a test drive. It turned out another customer came in the night before and wanted that exact car, but the sales person didn’t take it out of inventory. Not only did the dealership make it right for me, I got an even better deal than I had originally!! More

Car shopping We worked with Matt C. At the dealership. Very friendly and attentive, followed us through the entire process as we purchased a car. Any questions we We worked with Matt C. At the dealership. Very friendly and attentive, followed us through the entire process as we purchased a car. Any questions we had he knew the answer or promptly found out for us. More