Andy Mohr Buick GMC

Bought a car Salesman was pleasant but seemed to be uninformed. He told us we could put the cost on our credit card instead of using a check. But when we got to Salesman was pleasant but seemed to be uninformed. He told us we could put the cost on our credit card instead of using a check. But when we got to the finance lady she said that was not true. We could only put $3000 on the credit card and use a check for the rest. We get points using our card and we’re pleased when the salesman said we could put the whole amount on it. That’s something he should have known. I asked for the car title to be put in my name and my husband’s name (who was present) but the finance lady made a face and said she’d akready printed out the paperwork and no one had told her it was to be in two names. Fact is no one asked. We said forget it as she seemed to be in a bad mood already and we wanted tomgetboutbofvthete by then. More

Alex lied Mike Beeler gets physical Sent email from Alex that I could get out of deal receive refund minus mileage upon arrival after waiting outside in car Mike Beeler gets physical bru Sent email from Alex that I could get out of deal receive refund minus mileage upon arrival after waiting outside in car Mike Beeler gets physical bruising finger to get keys and yells I ain’t getting s#!+..I called fishers police and I was placed on trespass list.. they wasted my time reading all emails regarding refund to be told nothing they can do.Had I got physical back I’d still be in jail!! More

VEHICLE NOT READY APPARENTLY LISTED VEHICLE BEFORE IT HAD BEEN CHECKED OUT. IT WAS DIRTY INSIDE, IT RATTLED ON TEST DRIVE, THE TURN SIGNAL LIGHT IN THE PASSENGER"S SI APPARENTLY LISTED VEHICLE BEFORE IT HAD BEEN CHECKED OUT. IT WAS DIRTY INSIDE, IT RATTLED ON TEST DRIVE, THE TURN SIGNAL LIGHT IN THE PASSENGER"S SIDE MIRROR WAS BUSTED OUT AND THE TIRES DID NOT MATCH. IT TOOK THREE DAYS TO BE READY FOR DELIVERY. More

Unprofessional Made an appointment, showed up and not only was the employee I talked to not available, neither was the car. I was barely even acknowledged upon walki Made an appointment, showed up and not only was the employee I talked to not available, neither was the car. I was barely even acknowledged upon walking in, and with my three kids, it’s hard to miss us! The name of the game here is WAIT. Wait for someone to approach. Wait for them to find a car. Wait for them to do any sort of paperwork or numbers. Wait for them to return calls, texts, or emails. Wait, wait, wait. I got a call from the finance department around 9:30am and tried returning their call 4 or 5 times, plus two emails, and didn’t hear anything back until the next day! I only stuck with this dealership because they had a car I wanted that I couldn’t find anywhere else within 100 miles. Thankfully they did at least bring the price down to a fair market price after I showed them how overpriced they were. Don’t buy the “internet price is our best deal” line they’ll sell you. Do your reaearch and make sure you get a fair price! And on top of it all, the salesperson I worked with had multiple personal phone calls and texts, a number of people in and out of their office while I was in there, and a personal problem with the finance guy working on my loan, in addition to not even knowing anything about the car I wanted. They couldn’t even be bothered to offer me a bottle of water while I was stuck waiting! I finally finished up and I’m happy with the car, but even happier that I don’t have to go back to this dealership again. One positive was the finance guy, Joe, was pleasant to work with and efficient, and put in good effort to get me a deal I was happy with. That’s after the first finance person who called me could not be reached despite multiple attempts, with no explanation. More