Andy Mohr Buick GMC

2 MONTHS LATER AND STILL A 1 STAR DEALERSHIP 2 months later and still no answers or contact by dealer DO NOT DO BUSINESS WITH THEM - May 05, 2020 SALES VISIT - USED "1 star rating" - rodger 2 months later and still no answers or contact by dealer DO NOT DO BUSINESS WITH THEM - May 05, 2020 SALES VISIT - USED "1 star rating" - rodgerajones DO NOT DEAL WITH THEM - I bought a 20118 Buick Encore Essence on Saturday 4/25/2020 1. I asked why they replaced battery only after 18 months - still waiting for answer 2. I asked why they had to repair the tire - still waiting for answer 3. While signing finance papers - they cracked my windshield - a 5 inch crack. they said they would offer me $180 - LOL you know they were trying to lowball me. The internet says replacement goes between $315 and $485 4. At no time did they say " we are sorry about this" only said we had an accident with your car 5. Had to get in writing that they would replace windshield 6. On Tuesday April 28th, I had to email them to see what was going on - sales person offered me the $180 again - I SAID NO AGAIN, and then he stated that he would have to talk to his boss on how to proceed 7. I told them I wanted the same factory glass to be used as the replacement, and they stated they would order the part and it would be done 8. I live in Cincinnati, it had to be replaced in Indianapolis , so I took a half day off of work on May 1st to get the new windshield. I arrive at Precision Auto Glass to have the glass replaced. I find out that ANDY Morh - no one ordered the original part - the front desk manager got a comparable/compatible (looks and feels cheaper) windshield His bill to the dealership was $270 as a preferred customer and cheaper windshield - LOL more than the $180 offer they tried 9. Have they done a followup with me? NO Have they offered me anything for Gas, Milage ,Time, 1/2 day of missed work - NO I wonder what happened to the windshield they ordered? Still waiting for battery and tire response AND STILL NO ONE HAS APOLOGIZED OR SAID WE ARE SORRY Terrible customer service - 1 STAR RATING WHEN PEOPLE TALK ABOUT USED CAR SALESMEN OR BAD DEALERSHIP ANDY MORH SHOULD STAND UP AND SAY - THAT'S US AND TAKE A BOW More

The Salesman Delorian was awesome... polite, professional, helpful. The Sales Manager... ABSOLUTELY PATHETIC. We came in off a cargurus ad after we checked the price on the internet and when we professional, helpful. The Sales Manager... ABSOLUTELY PATHETIC. We came in off a cargurus ad after we checked the price on the internet and when we got there, they confirmed the price $2500 in the showroom, showed the car in the service bay, still saying they were doing maintenance, but the price was still $2500. We went to fill out the paperwork for the $2500 price and then DeLorean stated the Manager wanted to talk to me. The price on the cash car DOUBLED! $4,995.00 !!! Pete Lewkowicz, the Sales Manager said that the service department and sales department weren't in communication, but "I don't care, I don't have to sell it to you for any price. Now, I am not a service advisor, but an oil change, tire replacement and front brake pads usually doesn't cost a dealership $2495.00. Even so, the price was on the internet and was in person quoted several times at $2500.00 price. I asked to speak to the GM Eric Wilson, and Pete said "He's in a meeting, sorry." I said so that's it... Yep. No, sorry, let's try to fix OUR mistake, nothing. So I went outside, called Eric, it went to VM, so I left a message on Eric's VM, 3 days later, NO RETURN CALL. Your customer service and ethics.. Pathetic. As far as I experienced, your management, is nothing short of a 2 bit used car scoundrel dealership. Shame on you. I will share my story anytime anyone mentions looking for a vehicle. So, today I bought my 1st child a car, and the second is soon to follow. Pathetic business practices... PATHETIC! -1 star rating if I could. More