Andrews Cadillac Mt. Juliet

I was very satisfied with the Service Center and the service performed on my car. Everyone was very professional and it was a quick, seamless process to check in. I also appreciated the updates through service performed on my car. Everyone was very professional and it was a quick, seamless process to check in. I also appreciated the updates throughout the process. More

Purchased a new XT4 today ( 2-26-24 ). Best experience I’ve ever had with a dealership. Delt with Jena Jacobsen and must say she went above and beyond to help me achieve a great deal. Best experience I’ve ever had with a dealership. Delt with Jena Jacobsen and must say she went above and beyond to help me achieve a great deal. She was assisted by Shane Lawson and Kenny Soderstrom who were also great people. If you want a fair deal and be treated like family I highly recommend Andrews Cadillac, Mt. Juliet More

had work done plus a lot more under the extended warranty for no out of pocket cost at another dealership. I was planning on purchasing a new car from you guys as well as letting you do $3500.00 out of my po for no out of pocket cost at another dealership. I was planning on purchasing a new car from you guys as well as letting you do $3500.00 out of my pocket that the warranty would not cover. Now to continue purchasing my favorite brand of vehicle I will start using the dealership near my Georgia home. More

I was treated very good, everyone was nice and courteous. Giorgio and Tyler (and a young lady that I don’t know her name), all seemed caring and concerned about my problems with my Escalade. I only have one Giorgio and Tyler (and a young lady that I don’t know her name), all seemed caring and concerned about my problems with my Escalade. I only have one problem, and the reason I gave 4 stars instead of 5 on “quality of work performed “- when I got in my car the next morning, I noticed a chip in the woodgrain above the ignition switch. It wasn’t there before. I know, because this vehicle was my husband’s pride and joy, and I am trying to keep it the way he left it when he passed away. It is VERY important to me to keep his Escalade that he loved so much, in great condition. I even had Giorgio get a quote on new running boards and other worn exterior parts so I can keep it in top condition. It is so very important to me, because Jimmy loved it so much. I called Giorgio and told him about the chip. He told me to take pictures and email them to him, which I immediately did. He was going to talk to someone about it for me. I pray this will be replaced for me. It is just a small chip, but it bothers me, It must have happened if they pulled the ignition button to get to the wiring behind. I feel like it will be made right for me, I just thought I would mention it in this review, as I don’t want it to be forgotten. Everything was so good, I was VERY pleased with the service I received, and I will definitely be using this dealership for future problems with my Jimmy’s Escalde! THANK YOU SO MUCH! Michele Capps More

Very satisfied per my last two visits . I was at my wits end with my vehicle warranty company whom consistently fail in what they promise to cover. i was visibly and verbally upset over t I was at my wits end with my vehicle warranty company whom consistently fail in what they promise to cover. i was visibly and verbally upset over the phone with them. My service rep at the dealer ship immediately provided other options making it possible for me to get the repair done . The service dept. didn't have to offer it but they did and immediately gained a customer from here on out . My service rep was 5 star all the way very personable . . At the time of this review I didn't have her card . shes the only female in the service dept that I've witnessed . Do find her and give all that is due to her . she's an asset . And I will expect to see her upon my return . Thankyou S Charles More

This was my first visit to the Service Center in Mount Juliet. Great service and quick turn-around. They made sure I had a quiet place to work while my car was being serviced. Very nice and customer se Juliet. Great service and quick turn-around. They made sure I had a quiet place to work while my car was being serviced. Very nice and customer service oriented. Thank you! More

Timely , courteous, and friendly💞 so great to have closer to home service! Good to know I am well taken care of! closer to home service! Good to know I am well taken care of! More

So glad I went to Andrew’s! Dan is the absolute best. Love my new car. Dan is the absolute best. Love my new car. More

Wonderful experience! EVERYONE was a joy to work with. We are happy to be back in the Cadillac family. Highly recommend this dealership. EVERYONE was a joy to work with. We are happy to be back in the Cadillac family. Highly recommend this dealership. More

Always great service and verify quick turn around. Service department is really great as well as the roadside service is always on point. Service department is really great as well as the roadside service is always on point. More