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Andrews Cadillac Brentwood - Service Center

Brentwood, TN

4.6
181 Reviews
Call Service Center (615) 373-3800

181 Reviews of Andrews Cadillac Brentwood - Service Center

Sort by
June 27, 2023

The experience was good. The intake was easy and professional. The wait was not long and the requested work was complete. More

by CDANDRIDGE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Andrews Cadillac Company Thanks again, Nelson (615) 373-3800

June 27, 2023

I am a long time customer. ..Bridget in Service consistently is stellar in her delivery! More

by morningstarpr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2023

Andrews Cadillac is a most professional organization. I am always treated as a special person. Jeff Cost is a real pleasure to work with. More

by ccaudill1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cost
Report | Print
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

Thank you so much for your positive comments about Andrews Cadillac Company! We look forward to your next visit! Take care!

June 26, 2023

The process to schedule an appointment was simple. I received confirmation of the appointment and Brad kept me updated during the day while my vehicle was being serviced. More

by Taylorls
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brad Cowan
Report | Print
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. Please don't hesitate to reach out if there's anything additional we can do for you. Thanks, Nelson (615) 373-3800

June 24, 2023

The labor service and parts ARE WAY TOO EXPENSIVE. We're being OVERCHARGE!!! Bad Service!!! 😡😡😡 More

by MICHAELLEE1070
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Bryant
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Jun 26, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. As your name isn't included in the review, I am unable to specifically address your service charges. We are competitively priced for our market but if you would like to discuss your charges, please feel free to reach out at the number below. I hope you enjoy your Cadillac for many years to come! Katie Carter Fixed Ops Director 615.277.5225 Direct

June 24, 2023

Personable staff. Knowledgeable and professional. Clean facilities and up to date with technology to communicate. More

by larry@boydpromotions.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
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Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

June 23, 2023

Bridgett Miller always does a great job with any scheduling I need. Thank you. Eleanor Fleenor More

by EFLEENOR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bridgett Miller
Report | Print
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Andrews Cadillac Company! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 23, 2023

Excellent, knowledgeable and helpful service advisor staff. Kept me informed of status and progress of service items being performed. More

by sergiosora
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
bridget miller
Report | Print
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Thanks, Nelson (615) 373-3800

June 23, 2023

6 hours to replace recalled airbags. WORST car service experience EVER! The lack of communication from the service department didn’t help matters. 1.5 -2 hr job was quoted. I live 45 More

by DIANE.MATEL
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Service Dept
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Jun 26, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize your visit took longer than expected. I will speak with the service team regarding this to ensure it won't happen again. I hope you enjoy your Escalade for many years to come!

June 23, 2023

Very professional. Comfortable place to wait and relax. Staff is great. Snacks and drinks available also More

by fitzgers22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
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Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thanks, Nelson (615) 373-3800

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