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Andrews Cadillac Brentwood - Service Center

Brentwood, TN

4.6
181 Reviews
Call Service Center (615) 373-3800

181 Reviews of Andrews Cadillac Brentwood - Service Center

Sort by
July 05, 2023

Their customer service and sales departments are wonderful. They always go "the extra mile" to give helpful, courteous, expert assistance. More

by alicew585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett Miller in service
Report | Print
Jul 07, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 04, 2023

Rocky was professional, friendly, knowledgeable, and has impeccable customer service skills. It was a pleasure working with him and because of how I was treated, I will continue to bring my vehicle for ser More

by buddah07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Report | Print
Jul 06, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. Please don't hesitate to reach out to us if there's anything more we can do! Thanks again, Nelson (615) 373-3800

July 04, 2023

Everyone was super nice and helpful ! Drove off with the coolest wheels ever! JASON WAS AWESOME. More

by debra
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Alexander
Report | Print
Jul 06, 2023 -

Andrews Cadillac Brentwood responded

Debra, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Thanks again, Nelson (615) 373-3800

July 03, 2023

Wonderful service department. Rocky is always so helpful. He takes the time to explain everything. More

by RICKBUCK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Report | Print
Jul 06, 2023 -

Andrews Cadillac Brentwood responded

Wow, we're glad you had such a wonderful experience with us! Thank you for choosing Andrews Cadillac Company and we hope to see you again. Thanks again, Nelson (615) 373-3800

July 02, 2023

Always has the very best customer service, by being timely and concise. Very customer friendly More

by joemeridy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky
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Jul 06, 2023 -

Andrews Cadillac Brentwood responded

Joemeridy, thank you so much for your positive comments about Andrews Cadillac Company! We sincerely value your business and look forward to your next visit! Thanks again, Nelson (615) 373-3800

June 30, 2023

Rocky, service writer, was very clear about the price and told me all about the transmission flush for my CTS-V and why it was so important to keep everything up to date. Thanks Andrews for a great experien More

by FOSTERGL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rocky
Report | Print
Jul 05, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Andrews Cadillac Company! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

June 30, 2023

Bridget as always got me in and had service completed promptly. Service was done professionally. More

by hardinrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Report | Print
Jul 05, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 30, 2023

Rocky was supposed to call me back 3-days ago about my sensors? Have yet to hear back. I have had to go back to the dealership 3-times because of sensors, a lot of waste of my time and money. Still not More

by APPOLYGRAPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky
Report | Print
Jul 01, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I did send a private message yesterday asking for details as there is no name or identifying information in the review for me to look into this. If you will please reach out to me via phone or email so I can assist you. I hope you have a great weekend! Katie Carter Service manager 615-277-5225 katiecarter@andrewscadillac.com

June 30, 2023

I have always been pleased with the professional manner in which Andrews handles our account. More

by JOSEPHMSWANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Report | Print
Jul 05, 2023 -

Andrews Cadillac Brentwood responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 30, 2023

I was very pleased with the service that I recieved. Fast and friendly. No issues at all. More

by SHERRYDENAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Andrews Cadillac Brentwood responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

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