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Andrews Cadillac Brentwood - Service Center

Brentwood, TN

4.6
181 Reviews

181 Reviews of Andrews Cadillac Brentwood - Service Center

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July 13, 2023

Staff very courteous and explained service being done. Service area was very clean. Awesome people. More

by FORTNER.104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in the service department
Jul 17, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Thanks again, Nelson (615) 373-3800

July 12, 2023

Rocky ROCKS! Very attentive and very knowledgeable! Andrews Cadillac is the best dealership I’ve ever worked with! More

by TOMELONG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky in Service Dept
Jul 19, 2023 -

Andrews Cadillac Brentwood responded

We're glad to hear you found our staff so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 12, 2023

I was overcharged for an oil change. I questioned the service writer, and she was rude and aggressive and said it was accurate. I called the service manager after I left, and she confir More

by TRAVISWTUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female Service Writer
Jul 12, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize for your experience. As I explained on the phone, I believe this was an unintentional mistake on Bridget's part. She has been a part of our team for many years and this is the first time something like this has happened. I have applied the credit to your account as well as made a note to check your rewards points on your next visit. I apologize for the mistake and I hope you enjoy your Escalade for many years to come! Katie Carter Service Manager

Jul 13, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize for your experience. As I explained on the phone, I believe this was an unintentional mistake on Bridget's part. She has been a part of our team for many years and this is the first time something like this has happened. I have applied the credit to your account as well as made a note to check your rewards points on your next visit. I apologize for the mistake and I hope you enjoy your Escalade for many years to come! Katie Carter Service Manager

July 12, 2023

I came in on the wrong day to have my service done. My service advisor was able to squeeze me and get me back on the road in under 2 hours . Much Thanks Brad More

by Brad D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service advisor
Jul 19, 2023 -

Andrews Cadillac Brentwood responded

Brad, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 12, 2023

The service team does a very efficient job in a timely manner. The wait and atmosphere are enjoyable. Everyone is friendly, professional, and helpful! More

by JANP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
Jul 19, 2023 -

Andrews Cadillac Brentwood responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Nelson (615) 373-3800

July 11, 2023

Rocky Barrera is a good service manager. He posses good communication with the customer and a vast knowledge of the Cadillac parts and services 100% More

by joseph.becknell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Barrera
Jul 15, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

July 10, 2023

I tend to always have a great experience at Andrews Cadillac Service Center. I get timely feedback as to what services my car needs and it is usually completed within the suggested timeframe. I highly More

by pianomaster1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget and Rocky
Jul 13, 2023 -

Andrews Cadillac Brentwood responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 09, 2023

Everyone in the dealership was very nice and friendly the building was very clean and great coffee. More

by bruce_brown37217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Jul 12, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Thanks again, Nelson (615) 373-3800

July 09, 2023

Consistently excellent service. It is obvious that this is a family-owned business that cares about its reputation and place in the community. More

by grandpa8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
Jul 12, 2023 -

Andrews Cadillac Brentwood responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit! Thanks, Nelson (615) 373-3800

July 09, 2023

Bridget was excellent to work with and the team was extremely helpful with my service needs More

by CARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Andrews Cadillac Brentwood responded

Carl, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again, Nelson (615) 373-3800

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