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Andrews Cadillac Brentwood - Service Center
Brentwood, TN
181 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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181 Reviews of Andrews Cadillac Brentwood - Service Center
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May 16, 2023
Andrews is consistently great! From sales to service, I've never been disappointed across many different vehicles I've bought there! From sales to service, I've never been disappointed across many different vehicles I've bought there! More
by BREEVES780
Verified Customer
May 14, 2023
Every vehicle I have owned have been serviced by the dealer regardless of make. Andrews is by FAR the BEST dealership I have ever utilized. In one word, they are GREAT! dealer regardless of make. Andrews is by FAR the BEST dealership I have ever utilized. In one word, they are GREAT! More
by dp_king
Employees Worked With
Rocky Barera - Advisor. In one word, Rocky is Great, Darryl Keckler
May 14, 2023
Slightly disappointed in communication when I arrived. I called in advance explaining my car issue. I was told they would look into the issue during my appointment. When I arrived there were no notes in t I called in advance explaining my car issue. I was told they would look into the issue during my appointment. When I arrived there were no notes in the system and I had to re-explain the problem, to only be told the appropriate person hadn't arrived and it would be a wait. The representative lady seemed just as irritated with me as I was with her after explaining and re-explaining my issue. Also, when I picked up my car there was muddy foot paper and plastic that was left in the drivers side of the car. Just seemed to be a lack of care at this location. More
by senecamcphee
Employees Worked With
Bridget assisted me
May 12, 2023
Shop manager Kyle and service advisor Jeff were excellent to work with. They treated me with a lot of respect and accommodated my tight window to schedule my repair! Needless to say high marks for Andrews Ca to work with. They treated me with a lot of respect and accommodated my tight window to schedule my repair! Needless to say high marks for Andrews Cadillac Service. More
by Sanjay and Madhavi Koli
Employees Worked With
Kyle and Jeff Cost, Darryl Keckler
November 30, 2018
Great customer service and application Always a quality experience. A truly classy operation throughout the the entire dealership. Always friendly and courteous. The absolute best experienc Always a quality experience. A truly classy operation throughout the the entire dealership. Always friendly and courteous. The absolute best experience routinely and consistently. Superb. More
by mdarryl3
Employees Worked With
Scott
October 15, 2010
Incompetent initial estimate. Accepted assignment of repair from State Farm that Andrews was not certified to perform. Repair that was to take 2-3 days took 2 full weeks. No communication from Collisi repair from State Farm that Andrews was not certified to perform. Repair that was to take 2-3 days took 2 full weeks. No communication from Collision Dept. that they lacked necessary certification to perform repairs and sent car off-site for the work. Repeatedly put off completion date with no apology or concern for our inconvenience. More
by MBSL2007
Employees Worked With
Lee Sparkman
