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Andrews Cadillac Brentwood - Service Center

Brentwood, TN

4.6
181 Reviews
Call Service Center (615) 373-3800

181 Reviews of Andrews Cadillac Brentwood - Service Center

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May 31, 2023

Good service but techs won't return calls in a timely manner other wise Good work More

by REUBEN.FLETCHER02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, Brad
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May 30, 2023

Had a problem scheduling an appointment. But Rocky took great care and got it done. More

by gary.l.raidel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. For your convenience we offer several ways to schedule an appointment. You have the ability to call into the store and speak with someone, book directly on our website www.andrewscadillac.com, book using the MyCadillac app, book using the MyGMRewards app or book through Onstar either on their website or by pressing the Onstar button in the vehicle. I am glad Rocky was able to get you taken care of. I hope you have a great day! Katie Carter Service Manager

May 29, 2023

Thanks Jeff Cost for the extra mile that you go to make sure my Cars are in great running condition, most of all keeping my Family Safe on the highways. Again Thanks Willie Sales More

by PPEEWEE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cost
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Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff so supportive during your experience here at Andrews Cadillac Company. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2023

Great service service advisor was great this is a great dealership I like them and they washed my car More

by DHUMMER5295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Anderson
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Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help!

May 27, 2023

Great service all the way around. I was very satisfied with every aspect. Would highly recommended More

by KCISCONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant
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Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

May 26, 2023

The service accomplished the repair as promised and cleaned the vehicle in and out. Several small items were attended to as well More

by SCHLACTER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and scheduling
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May 26, 2023 -

Andrews Cadillac Brentwood responded

Thank you so much for your review. If you would please give me a call at 615-277-5225 to let me know if the score of 1 was accidentally marked. Thank you so much! Katie Carter Andrews Cadillac

May 25, 2023

Rocky is absolutely incredible. This is what service is all about! They are my dealer forever! The BEST and nothing less! More

by SEND2ELLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Thanks again, Nelson (615) 373-3800

May 25, 2023

Great job. Efficient. Knowledgeable. Dedicated. Will come back. Love this place. Fifteen words is a lot. More

by TMCKENZIE.ONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
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Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks, Nelson (615) 373-3800

May 24, 2023

One of the best staffs of any dealer I have ever experienced. Truly welcoming and professional and fair. More

by senjrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fitzgerald , Alec Andrews
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Andrews Cadillac Company! Please don't hesitate to reach out to us if there's anything more we can do! Thanks again, Nelson (615) 373-3800

May 23, 2023

The PEOPLE at your dealership are the reason we keep coming back! Your investment is paying off! More

by BILL.CLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Ring, Jeff Cost, David Fitzgerald
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Bill, we're happy to hear you had such a positive experience with our team! Thank you for choosing Andrews Cadillac Company and we hope to see you again. Thanks again, Nelson | (615) 373-3800

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