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Andrews Cadillac Brentwood - Service Center

Brentwood, TN

4.6
181 Reviews
Call Service Center (615) 373-3800

181 Reviews of Andrews Cadillac Brentwood - Service Center

Sort by
June 08, 2023

I am so disappointed with my service. I have paid over $5000.00 and each time I have to return car for poor work. More

by rentonia.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsurebof who did the work on the car.
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Jun 08, 2023 -

Andrews Cadillac Brentwood responded

Thank you for taking the time to share your concerns with me this afternoon. I apologize for how your visit went today. We always strive for excellent service and hate it when we miss the mark. I appreciate you giving me the opportunity to make this right. I will be in touch tomorrow. Katie Carter Service Manager 615-277-5225

Jun 08, 2023 -

rentonia.moore responded

I looked forward to speaking with you. I have never experienced such poor customer service.

June 07, 2023

Everyone is so professional but also very friendly . Service is always excellent and timely . Thank you. More

by ADAMJ887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgett in Service Department
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Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Thanks again, Nelson (615) 373-3800

June 07, 2023

146. 00 for tire rotation and oil change seems to be a lot. I should have asked, both services were needed so I guess it doesn't matter. More

by TPRICE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day. Thanks again, Nelson (615) 373-3800

Jul 03, 2023 -

TPRICE01 responded

tprice01@bellsouth.net is my email address

June 07, 2023

Bridget has great customer service skills. The car service is good. I didn't like that the backseat ashtray was left open. More

by YOGISTOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget in Service
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. Feel free to reach out to us if you need anything. Have a wonderful day. Thanks again, Nelson (615) 373-3800

June 02, 2023

Professional service from start to finish. I strongly recommend Andrews Cadillac to others for service More

by arnett.bodenhamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Andrews Cadillac Company! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Nelson (615) 373-3800

June 01, 2023

My car was in and out very quickly. Great Service! My Service Advisor was great. More

by CatienaAyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks again, Nelson (615) 373-3800

Jul 03, 2023 -

CatienaAyers responded

Thank you

June 01, 2023

There for an oil change. Oil was spilt on engine. Wiped off not washed off. Engine was clean when we brought it in but when we looked at it at home. You could see where o More

by GTHUBER21
Recommend Dealer
Yes
Employees Worked With
Don't know the names
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We appreciate you taking the time to leave us this feedback. Please reach out to us at (615) 373-3800 when you can so we can address this situation directly. Thank you and have a great day.

May 31, 2023

Getting my cars serviced at Andrews is always a pleasant experience. Very professional greeting assures me of quality workmanship. More

by steve_materazzi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Andrews Cadillac Company and we hope to see you again soon!

May 31, 2023

The service department is always very friendly. I always get good value for my money. I am extremely happy with them. More

by Rbentley2110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Andrews Cadillac Company and we hope to see you again soon!

May 31, 2023

Our service advisor, Bridget, is the best - always helpful. Stays in contact and let us know the status as they work on our vehicle. More

by BPRITCHETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Report | Print
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Andrews Cadillac Company! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

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