Andrews Cadillac Brentwood - Service Center

Bridget Miller was awesome and friendly. My vehicle was repaired quickly and correctly. There are very few companies where the president of the company sends you an email with number and ema My vehicle was repaired quickly and correctly. There are very few companies where the president of the company sends you an email with number and email address. not that i have ever had to reach out to him but it is comforting to know he is available to handle any issues. Great company!! More

Everyone was friendly and helpful . .. service was completed in a timely and successful manner ,,, thank you .. service was completed in a timely and successful manner ,,, thank you More

It is always a pleasure to have service done at Andrews Cadillac. I highly recommend buying or servicing a vehicle at Andrews. Cadillac. I highly recommend buying or servicing a vehicle at Andrews. More

Great service department! I trust them with all of my vehicles service needs. They have great customer service! I trust them with all of my vehicles service needs. They have great customer service! More

I called to get a recall done on the toelink. I asked since the wheels would be off could they check my stabilitrak which my lights had come on and gone off. They said yes, but didn't mention a $ I asked since the wheels would be off could they check my stabilitrak which my lights had come on and gone off. They said yes, but didn't mention a $180 charge to do so. When I got there, they told me the charge. I should have left. They quoted me almost $1000 to replace a rear hub but did not mentioned I had a broken ring. That came on the paperwork. They also did not plug back in my high beam fuse box for my aftermarket headlights. They left that hanging out under the dash. Plus that, they quoted me $200 to replace my engine and cabin filters which had just been changed. My dad is in the Cadillac book for having over 2 dozen Cadillacs. I've had three. This is the worst experience with a Cadillac garage I've ever had. I want my $180 returned. What a racket.....I was treated better at City Auto in Murfreesboro! Every Cadlac dealer I've been to washes and vacuums the car prior to telling you the car is done and do I want it washed. They tried to inflate my bill and then had an attitude after I declined the service. I was going to have them do my service anyway to recoup my $180 loss but now that I think about the bogus air filter change, how can I trust them. And the waiting room was old and dirty. I recommend any other Cadillac dealer than Andrew's. Worst experience ever! More

Bridget in service dept. always treats me will the utmost respect and curtesy. I am comfortable dealing with her. always treats me will the utmost respect and curtesy. I am comfortable dealing with her. More

Andrews Cadillac knows how to treat clients. they take care of them like family. no issues .. work was done quickly. and correctly. they are the best. always pleasant and efficient. everyon they take care of them like family. no issues .. work was done quickly. and correctly. they are the best. always pleasant and efficient. everyone there does their job and do it with a smile. i will be back ! thankyou More

Do I feel like the work done on my car was good? Yes. Do I feel like the customer service was lacking when there are plenty of places I could take my car? Absolutely. My “service representative” was Yes. Do I feel like the customer service was lacking when there are plenty of places I could take my car? Absolutely. My “service representative” was not at his desk when I checked in so I was politely sent to the waiting room. During the almost 1.5 hrs I was there, he never came to say hello even though the place was not busy and it’s about 20 steps inside. Rather when my vehicle was ready, he called me on the phone. I have had better experiences at Toyota dealerships, where I was treated like my business mattered. There’s a lady service rep that I usually deal with there, and I will make sure I make my appointments through her going forward as she’s always provided the service I deserve. More

everyone in the service department did a great job making sure i was helped and told me several times "if I needed anything, just ask". Andrews Cadillac has the best service in town, period. Galen F sure i was helped and told me several times "if I needed anything, just ask". Andrews Cadillac has the best service in town, period. Galen F More

Always very nice friendly, professional acting ! Always have washed my vehicle off at every visit. Appreciate that … Thank you , Always have washed my vehicle off at every visit. Appreciate that … Thank you , More