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Andrews Cadillac Brentwood

Brentwood, TN

4.8
525 Reviews
WELCOME TO ANDREWS CADILLAC COMPANY IN BRENTWOOD, TN What does an exceptional client experience look like in a dealership setting? You'll see it when you come to Andrews Cadillac Company in Brentwood. We're a certified, state-of-the-art Cadillac dealer that strives for excellence in every area - from sales to service. We prioritize teamwork, commitment, ethics, and knowledge in how we run our Nashville-serving Cadillac dealership. Many factors distinguish Andrews Cadillac Company from local Tennesee competitors, from wholehearted dedication to the family work environment.
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1 Cadillac Dr

Brentwood, TN

37027

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Showing 525 reviews

June 20, 2023

Everyone was friendly and helpful . .. service was completed in a timely and successful manner ,,, thank you More

by mwhitehurst
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Andrews
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! We hope you have a great day! Thanks again, Nelson (615) 373-3800

June 15, 2023

It is always a pleasure to have service done at Andrews Cadillac. I highly recommend buying or servicing a vehicle at Andrews. More

by CSMACK
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Andrews Cadillac Company! We hope you have a great day! Thanks again, Nelson (615) 373-3800.

June 15, 2023

Great service department! I trust them with all of my vehicles service needs. They have great customer service! More

by katiemomoftwokidz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 15, 2023

I called to get a recall done on the toelink. I asked since the wheels would be off could they check my stabilitrak which my lights had come on and gone off. They said yes, but didn't mention a $ More

by pwilliams93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bridgette
Jun 15, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize your first visit with us with your 2012 SRX didn't go well. Our store does charge a $168 diagnostic charge to compensate our technician's time if the work is declined. The fee is waived if you perform the needed repairs. Bridget says this was explained to you at check in and I do see you signed your work order agreeing to the fee. On your report card your filters are marked yellow and the Hub is marked red. We use a green, yellow, red system to clearly identify the severity of the health of the vehicle. Red indicates it is something that needs to be addressed today, yellow indicates an item is just now showing signs of use or wear (or in the case of a filter it is just showing signs of getting dirty) and green indicates an item is in great shape. The hub bearing has a broken reluctor ring and that is why it was quoted to replace the hub bearing assembly. It is not an additional item that is broken; it is a part on the hub. I hope this explanation has helped clarify things. If you need anything else, please let me know. I hope you enjoy your SRX for many years to come! Katie Carter Service Manager 615-277-5225

Jun 15, 2023 -

pwilliams93 responded

I will still be contacting the Better Business Bureau and posting on Twitter, Facebook and Instagram. I drove 26 miles because someone told me you have great service. Had I been told up front, on the phone, that a rack charge would apply when the wheels are already off, I would have gone to GM Murfreesboro. Yes, i signed in...sure didnt think anything would cost $1000 to repair since I've taken such good care of my car. I was told the filters were needed. I was also never told the ring was broken. Bridgette was nice but not efficient. She should have explained why the hub was bad. The paperwork says right and left, so i had to call to get clarrification. How could the filters be on a yellow when they were changed at my oil change last week? I am disgusted how this Cadillac dealership runs things. Ive been to dealerships in Florida, Texas, and Indiana and never experienced anything like this. Your prices are outrageous. Your service is less than thorough! I speak to people 3-5 times a week at churches. They ask about my car on most occasions because of the story behind it. I will let everyone know not to go to Andrews. I'm sure my dad is rolling over in his grave. The part is $250-$300. Then over $500 to install? That's highway robbery!

June 15, 2023

Bridget in service dept. always treats me will the utmost respect and curtesy. I am comfortable dealing with her. More

by jancason
Recommend Dealer
Yes
Employees Worked With
Bridget ALWAYS takes care of me & I appreciate her advice.
Jul 03, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. We are always more than happy to assist you if anything else comes up. Take care! Thanks again, Nelson (615) 373-3800

June 14, 2023

Andrews Cadillac knows how to treat clients. they take care of them like family. no issues .. work was done quickly. and correctly. they are the best. always pleasant and efficient. everyon More

by bridgetmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : bridget, entire service team , Alec Andrews
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Thanks, Nelson (615) 373-3800

June 14, 2023

Do I feel like the work done on my car was good? Yes. Do I feel like the customer service was lacking when there are plenty of places I could take my car? Absolutely. My “service representative” was More

by millerbauman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Powers
Jun 15, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. My apologies your visit with us did not go well. When you arrived for your appointment Bryant was eating his lunch and another advisor checked you in. Once Bryant returned, he was not informed that you had come in for your appointment. He wasn't aware that you were waiting, which is why he called you instead of coming to get you. I apologize for this. I will stress to the team the importance of communication, especially when we have guests waiting on property. I can assure you that this won't happen again. I hope you enjoy your Cadillac for many years to come and we look forward to seeing you again.

June 14, 2023

everyone in the service department did a great job making sure i was helped and told me several times "if I needed anything, just ask". Andrews Cadillac has the best service in town, period. Galen F More

by FOSTERGL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rocky
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 14, 2023

Always very nice friendly, professional acting ! Always have washed my vehicle off at every visit. Appreciate that … Thank you , More

by tncty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

Thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

June 14, 2023

Excellent service customer service and knowledge. It was. Pleasant experience and I will refer my friends to Andrews Cadillac. It was a lovely experience and I enjoyed the staff. More

by lbradley0519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad In service dept was awesome , Alec Andrews
Jul 02, 2023 -

Andrews Cadillac Brentwood responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thanks, Nelson (615) 373-3800

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