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Andrews Cadillac Brentwood

Brentwood, TN

Overview
Employees
Reviews
Vehicles
4.8
525 Reviews
WELCOME TO ANDREWS CADILLAC COMPANY IN BRENTWOOD, TN What does an exceptional client experience look like in a dealership setting? You'll see it when you come to Andrews Cadillac Company in Brentwood. We're a certified, state-of-the-art Cadillac dealer that strives for excellence in every area - from sales to service. We prioritize teamwork, commitment, ethics, and knowledge in how we run our Nashville-serving Cadillac dealership. Many factors distinguish Andrews Cadillac Company from local Tennesee competitors, from wholehearted dedication to the family work environment.
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1 Cadillac Dr

Brentwood, TN

37027

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Showing 525 reviews

July 13, 2023

Staff very courteous and explained service being done. Service area was very clean. Awesome people. More

by FORTNER.104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in the service department
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Jul 17, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Thanks again, Nelson (615) 373-3800

July 13, 2023

made buying a car pain less . great team . working together. was a fair trade in on my 2014! More

by grandmamakatx3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Pugliese
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Andrews Cadillac Brentwood responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

July 12, 2023

Rocky ROCKS! Very attentive and very knowledgeable! Andrews Cadillac is the best dealership I’ve ever worked with! More

by TOMELONG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky in Service Dept
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Jul 19, 2023 -

Andrews Cadillac Brentwood responded

We're glad to hear you found our staff so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 12, 2023

I was overcharged for an oil change. I questioned the service writer, and she was rude and aggressive and said it was accurate. I called the service manager after I left, and she confir More

by TRAVISWTUBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female Service Writer
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Jul 12, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize for your experience. As I explained on the phone, I believe this was an unintentional mistake on Bridget's part. She has been a part of our team for many years and this is the first time something like this has happened. I have applied the credit to your account as well as made a note to check your rewards points on your next visit. I apologize for the mistake and I hope you enjoy your Escalade for many years to come! Katie Carter Service Manager

Jul 13, 2023 -

Andrews Cadillac Brentwood responded

Thank you for your feedback. I apologize for your experience. As I explained on the phone, I believe this was an unintentional mistake on Bridget's part. She has been a part of our team for many years and this is the first time something like this has happened. I have applied the credit to your account as well as made a note to check your rewards points on your next visit. I apologize for the mistake and I hope you enjoy your Escalade for many years to come! Katie Carter Service Manager

July 12, 2023

I came in on the wrong day to have my service done. My service advisor was able to squeeze me and get me back on the road in under 2 hours . Much Thanks Brad More

by Brad D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service advisor
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Jul 19, 2023 -

Andrews Cadillac Brentwood responded

Brad, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 12, 2023

The service team does a very efficient job in a timely manner. The wait and atmosphere are enjoyable. Everyone is friendly, professional, and helpful! More

by JANP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Miller
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Jul 19, 2023 -

Andrews Cadillac Brentwood responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again, Nelson (615) 373-3800

July 11, 2023

Rocky Barrera is a good service manager. He posses good communication with the customer and a vast knowledge of the Cadillac parts and services 100% More

by joseph.becknell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Barrera
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Jul 15, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

July 11, 2023

Joey has always helped us and it is much appreciated, we will continue to communicate with Joey at Andrews. . THANKS. More

by 486LDB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nelson Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Pugliese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2023 -

Andrews Cadillac Brentwood responded

We're happy you found our staff to be so supportive during your experience here at Andrews Cadillac Company. If you have any further questions, please give us a call. We're always happy to help! Thanks, Nelson (615) 373-3800

July 10, 2023

I tend to always have a great experience at Andrews Cadillac Service Center. I get timely feedback as to what services my car needs and it is usually completed within the suggested timeframe. I highly More

by pianomaster1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget and Rocky
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Jul 13, 2023 -

Andrews Cadillac Brentwood responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Thanks again, Nelson (615) 373-3800

July 10, 2023

Scott, Shawn and Benton were of great help in consumating the sale of my 2024 Lyriq, a most pleasant experience from all aspects. More

by NOYB
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott, Shawn and Benton- don't know the persons you named in your form.
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Jul 13, 2023 -

Andrews Cadillac Brentwood responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon! Thanks again, Nelson (615) 373-3800

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