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3,831 Reviews of Andrew Toyota - Service Center
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February 03, 2011
Ever since purchasing a Toyota Sienna from Andrew Toyota 8 years ago, I have been returning for service. I have always been pleased with all aspects of the service and highly recommend this business. Th 8 years ago, I have been returning for service. I have always been pleased with all aspects of the service and highly recommend this business. The waiting area is the best I've seen -- clean, huge, and stocked with everything needed to make your wait go by quickly. When my kids were younger, I made use of the separate kids' room to read books and play with toys. There are complimentary beverages and a spacious room with TV and reading material, and plenty of tables and chairs in another area away from the TV where I can read. All the maintenance and repair work has been done to my satisfaction. The length of time I've been quoted for the appointment is accurate and on the days I've needed to get a ride home, the drivers have been courteous and careful. The bag of cookies left in my van after the service is a nice touch that I always look forward to -- that and getting into a freshly washed vehicle after the appointment. When I need my van serviced, I call Mike Cooper. He has given me exceptional service right from the start. He is friendly and efficient, and has an amazing memory for details about my van. His knowledge about vehicles is impressive and gives me confidence in what he recommends. I never feel like he's trying to sell me something I don't need and I trust him to help make the best decisions on servicing my van. On the rare occasion he is not available when I arrive for my appointment, the other service people are always helpful and friendly too, but Mike is the one who makes it such a pleasure to go to Andrew Toyota. When it comes time for a new vehicle, I know I'll be looking at Andrew Toyota again so that I can continue bringing my vehicle to Mike. More
by Karen Heller
Employees Worked With
Mike Cooper
January 27, 2011
Recently tried Andrews after marginal experiences at another Toyota dealership in the area. I was very impressed with the follow through and service, Mike Cooper (asst service manager) and Andy Wilson another Toyota dealership in the area. I was very impressed with the follow through and service, Mike Cooper (asst service manager) and Andy Wilson (tech-mechanic) gave me. When I had questions about the service repair items, Mike did not hesitate to escort me to the garage, put my Camry back on the rack, and have Andy personally show me each of their recommended service points. They also explained why it was needed. Basically, I got smiles instead of attidude from Andy when he was reviewing the service points on my car. Excellent customer service skills from both individuals. Also, Mike works very hard and was juggling numerous other customers when I asked to see my car. All dealers preach about customer service but Andrews actually practices it. More
by rob.monroe
Employees Worked With
Mike Cooper and Andy Wilson
December 11, 2010
After more than 40 years of driving, we've FINALLY found the perfect auto dealership, Andrew Toyota-Scion! Their Service Department headed by Mike Cooper is phenomenal continually delivering exceptional Fi the perfect auto dealership, Andrew Toyota-Scion! Their Service Department headed by Mike Cooper is phenomenal continually delivering exceptional Five Star service. I can totally depend on Mike and his team for exceptional service every time on our two Toyota's - my Prius and my husband's Venza. Wow and WOW. More
by bhankwitz
Employees Worked With
Mike Cooper, Service Manager
December 10, 2010
I had a warranty issue with a Toyota Matrix, purchased from another dealer as a used vehicle. I was treated professionally and was not hasseled at all for bringing a "foreign" vehicle to this dealership. from another dealer as a used vehicle. I was treated professionally and was not hasseled at all for bringing a "foreign" vehicle to this dealership. Everyone I had contact with was helpful and professional. The service folks I talked to really "got" what customer service excellence is about. Based on how I was treated, I made the parts purchases that I had to make at Andrew, rather than at the dealer where I purchased the vehicle. A+ in my book. More
by RichardThickens
Employees Worked With
Michael J Cooper
November 03, 2010
promp service friendly (non additude) listening demeaner, followedd thru with phone calls to be sure problem was taken care of. Also let me know of an up and comming recall. Waiting are user friendly, combin followedd thru with phone calls to be sure problem was taken care of. Also let me know of an up and comming recall. Waiting are user friendly, combined with friendly employees outside of service area. More
by Patrick Prudlow
Employees Worked With
Mike Cooper/John Endisch
February 23, 2010
Consistently do good work with fairly accurate estimates. The oil changing service includes car wash and price is very reasonable. I drive 10 miles and past two other dealerships of Toyota to see these peo The oil changing service includes car wash and price is very reasonable. I drive 10 miles and past two other dealerships of Toyota to see these people. I live in West Allis and I find the service and staff are well worth a little extra time and effort on my part to have the peace of mind that I am being treated fairly and respected as a customer. More
by kinzinger1
Employees Worked With
Steve Fuchs
September 22, 2009
I knew I wanted the 3rd generation Prius and went to Andrew Toyota to see if I could drive one. They had not arrived yet. I began corresponding with Peter Klein by email. He let me know as soon as th Andrew Toyota to see if I could drive one. They had not arrived yet. I began corresponding with Peter Klein by email. He let me know as soon as they had one and arranged for me to come in right away. I drove it and loved it and signed up for one in May, knowing there would be a wait. Peter was extremely good about explaining all the features of the car, answering all my questions, and keeping me up to date on when I might expect my car to arrive. The dealer also offered me the option of getting the car in a different color or without the option I wanted throughout my waiting period. I appreciated this customer service, but opted to wait until one of the three colors I would go with came in. Peter called me the moment it arrived and we set up a time for me to pick up my new Prius. I didn't just pick it up. Peter spent 2 hours with me explaining all the features and answering my questions. He has also emailed me to make sure things are going well. I couldn't have been more pleased with my experience with Toyota. More
by Susan Ramsey
Employees Worked With
Peter Klein
March 11, 2009
The work was done in a timely manner to my satisfaction.The waiting area is #1.The prices are competitive.It makes the whole experience a pleasure. satisfaction.The waiting area is #1.The prices are competitive.It makes the whole experience a pleasure. More
by T Hagen
Employees Worked With
Mike Cooper
February 03, 2009
Alex WAS CORDIAL and Erich did a good job on the engine tuning job. The trunk release switch was losened when they opened the cabin to check the cabin air filter. I informed them of the problem and it wa tuning job. The trunk release switch was losened when they opened the cabin to check the cabin air filter. I informed them of the problem and it was taken care of for no fee (as it should be). Cabin air filter was okay so they told me no need to change it and saved me $$$$ More
by jensenjp
Employees Worked With
Alex, Steve & Erich
