Andrew Toyota - Service Center

Terrible service and unskilled repairs… and they inflated estimate of repairs to arll unnesesary service ans parts estimate of repairs to arll unnesesary service ans parts More

The service was excellent. Very compliments and very good facilities. Good guarantee. I recommend them Very compliments and very good facilities. Good guarantee. I recommend them More

Friendly and knowledgeable advisor. Cleanliness of vehicle pickup/drop off center well below standard. Observed a mouse running between desks while speaking with advisor. Was disapp Cleanliness of vehicle pickup/drop off center well below standard. Observed a mouse running between desks while speaking with advisor. Was disappointed that tech was not able to reproduce my issue but confident appropriate effort was made based on conversations with service team. More

Top notch service representatives, always greet you and explain things or listen to your car problems to fix in a timely manner and try to get it done in your timeframe. I’ve never been disappointed. explain things or listen to your car problems to fix in a timely manner and try to get it done in your timeframe. I’ve never been disappointed. More

Courteous. Reliable. Thorough. I have confidence in the workmanship and wish to continue with Andrew. However, prices are getting pricier! Should offer a price Reliable. Thorough. I have confidence in the workmanship and wish to continue with Andrew. However, prices are getting pricier! Should offer a price incentive, discount, for long time customers, especially. retired customers on fixed incomes. More

John went above and beyond and was easy to work with. Thanks John for everything! Thanks John for everything! More

We inherited a 2005 Prius from a friend who passed away. It hadn't been driven for a while, and it wouldn't start. And because of its age, we had to have all the cells replaced. That was this past sum It hadn't been driven for a while, and it wouldn't start. And because of its age, we had to have all the cells replaced. That was this past summer. The car is mainly for use by my teenagers, primarily my 17 year old. I'm trying to teach him about regular maintenance. So, this service was just for an oil change. It was helpful to have my son accompany me to experience the whole process. Mike was great. And, I had found an extra key fob in the house of the deceased. I didn't know what it was, and it didn't seem to work on the prius. I had gone online and tried to find out if it was possible to reprogram a key fob for a different Prius. Believe it or not, I came across this weird thing called "The Chicken Dance" which goes through this elaborate and unbelievable procedure to reset a key. And, I found reference to this in many places on the Internet. (You'd have to look it up to see why it's called the Chicken Dance). I had already paid, and was going to pick up the car. On my way out, I asked Mike if the Chicken Dance was a real thing. He kind of laughed. He told me that there was a chance that a key fob could be reprogrammed. So, I had him look at it. First Mike suggested that we change the battery. (I guess I should have thought of that). But, then while he changed the battery while I was there - it was not just an easy procedure of sliding open the key fob and putting in a new battery. No, Toyota made changing the battery on a 2005 key fob this elaborate procedure with four very tiny screws. In fact, If I had tried this myself, I would have thought I was doing something wrong, since it seems much more complicated than a current key fob. (Maybe key fobs were kind of new in 2005?). Anyway, Mike had told me it was sometimes possible to reprogram a key fob, but often not. Anyway. after 20 minutes, the key fob with a new battery worked. And despite spending all that time, and giving me a new battery and educating me a bit about Priuses, Mike didn't charge me at all for that. My mom in her later years would take her car to Andrew Toyota about once a year for an oil change. Really, she drove so few miles, that it was all the service she needed. I would often either go with her to do it. I have always been impressed with how well they treated her especially since that was about the only service that she ever required. More

I went there for a simple tire rotation. I spoke with the service advisor and made it very clear that they were not supposed to touch anything else on the car. Because I have had issues in t I spoke with the service advisor and made it very clear that they were not supposed to touch anything else on the car. Because I have had issues in the past with them. Of course, when I got my car, there was a breakdown in communication between the service department and the technician. They went and did diagnostic work on my car. I did not want them to do. I doubt I will ever use them again. More

The people in the service department were very helpful and always explained everything that would be done in this service visit. and always explained everything that would be done in this service visit. More

I am very much appreciated for the entired workers in maintenance specially Zee. I couldn’t forget when I need help about my tire has nail on my tire and I don’t know where to ask when I called Zee answe maintenance specially Zee. I couldn’t forget when I need help about my tire has nail on my tire and I don’t know where to ask when I called Zee answer phone and I’m so happy he tells me to bring my car at the dealer and he will take care right away so thankful so much when times I need help so badly More