Andrew Toyota - Service Center

Thorough, honest, clear communication, nice and did not talk to me like I was an idiot because I am female. talk to me like I was an idiot because I am female. More

John did a good job taking care of our maintenance issues. Thanks! Job well done! issues. Thanks! Job well done! More

Went in for an oil change and noted a squeaking sound and requested the brakes be checked. The tech suggested it was a problem with the sway bar, quoting a $900 repair. I declined to do it and priced out oth requested the brakes be checked. The tech suggested it was a problem with the sway bar, quoting a $900 repair. I declined to do it and priced out other quotes, which were a maximum of $300. Much more concerning is that it does not appear the brakes were checked at all. When I later replaced them 90 days later, the driver's side brake pads were worn well beyond what one would expect in that period, causing the metal-on-metal noise which I originally reported. Had the service technician performed a brake check as requested, this would have been plainly apparent. I do not believe this occurred, and I was assured at the time of service the vehicle was safe to drive. Had I known the degree of wear and tear on the brakes, I would have made different decisions about driving the vehicle and would have asked Andrew Toyota to service the brakes. It appears that the diagnostic fee I paid was not performed at all, and the brakes were never checked. I will not be servicing my vehicle there again. An easily identifiable problem was not assessed or addressed. More

I was talked into buying a service plan in order to get my car towed. I was told that it most likely was not a dead battery, when it was a dead battery. my car towed. I was told that it most likely was not a dead battery, when it was a dead battery. More

Quick service. I appreciated how fast they got my car finished and even had a courtesy vehicle get me. I appreciated how fast they got my car finished and even had a courtesy vehicle get me. More

Everyone is very polite and attentive to their customers. They are service minded with genuine desire to help. They are service minded with genuine desire to help. More

Great guy to work with. Nice service great place. Z z z z z z Nice service great place. Z z z z z z More

Steve was super helpful I appreciate the follow through calls he made Nice tea selection in lounge calls he made Nice tea selection in lounge More

Since John was not there that day, I worked with Zee and he was very thorough and helpful. He explained the work completed and the work that should be considered in the future. It’s never fun having to ge he was very thorough and helpful. He explained the work completed and the work that should be considered in the future. It’s never fun having to get your car fixed, but Zee at least was pleasant to work with. More

Worst experience I’ve ever had at a dealership. My repairs for the job I brought my car in were suddenly ~$150 more than the day before when I brought it in for an oil change and all the guy said w My repairs for the job I brought my car in were suddenly ~$150 more than the day before when I brought it in for an oil change and all the guy said was “I can bring up the quote you got yesterday” I was already getting a bad price on it but I’m not stupid. At least lie better if you’re going to try and rip me off. Also after I was in the first time my tire pressure sensor went off but they refused to check it as a courtesy and wanted to charge me $100 just to check if they were the ones that broke it when they rotated the tires. What a joke. More