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Andrew Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,518 Reviews
Andrew Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award . At Andrew Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership. Directions to Andrew Toyota In Milwaukee, WI: Please program your GPS to 1620 West Silver Spring Drive, Glendale, WI 53209. We are just four blocks west of Bayshore Town Center. Stay on the road until you reach the Toyota sign and then pull-up to the large white and red Toyota building. After parking make your way inside and to the left. There you will find our large sales desk where you may ask for your Andrew Toyota Scion Associate.
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1620 West Silver Spring Drive

Milwaukee, WI

53209

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Showing 6,518 reviews

September 02, 2023

Marc helped me secure a new Toyota Sienna. He was very helpful with the process and kept me informed on a regular basis. I appreciated that he would respond promptly to any questions or concer More

by edm3565592
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Brandofina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Andrew Toyota responded

Thank you for sharing your experience with us, and congratulations on your new Toyota Sienna! We're thrilled to hear that Marc provided you with excellent assistance throughout the process, and we appreciate your kind words about his responsiveness. If you ever have more questions or need further assistance in the future, don't hesitate to reach out. Enjoy your new vehicle! Best Regards, Your Andrew Toyota Team

Sep 23, 2023 -

edm3565592 responded

My Sienna is a great vehicle! I have been getting familiar with the new features and like the updates. My only complaint is that the car came with a dealer installed option called LoJack which adds about $1,000 to the price of the car. It is not an option I would choose, but was told ALL new vehicles come with this device from Andrew Toyota. After waiting a year for the car it’s not really a choice when you finally go in to pick up the vehicle, but it should be!

September 02, 2023

I had been happy with your work but there is still the problem with noise. Same as before I paid $1500.00 for the work done on my car. More

by fbratcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferrigno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2023 -

fbratcher responded

Not sure I want to come back.

Sep 02, 2023 -

fbratcher responded

Sent

Sep 03, 2023 -

fbratcher responded

See above note

September 01, 2023

Agile, trusting, efficient and great experience. Open early to drop car and never miss work. Highly recommendable! More

by TG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
A Few Of Our Toyota Certified Techs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the drivers! Big applause to them!
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Sep 01, 2023 -

Andrew Toyota responded

Hi Valued Customer, Thank you so much for sharing your outstanding 5-star review! We're thrilled to hear about your positive experience with our service. Being agile, trustworthy, and efficient are values we hold dearly, and we're pleased that you found our service aligning with these principles. It's also wonderful to hear that our early drop-off option worked well for you, allowing you to conveniently maintain your work schedule. Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to provide top-notch service and ensure your satisfaction with every visit. Thank you for choosing us! Best Regards, Your Team at Andrew Toyota

September 01, 2023

Always amazing, honest, expert AND friendly service. I have no hesitation recommending them to friends and family! More

by MARKS-SANFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
A Few Of Our Toyota Certified Techs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Andrew Toyota responded

Hello Valued Customer, Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you've consistently had amazing, honest, and expert service from us, and that our team has been friendly and accommodating. Your recommendation to friends and family means a lot to us, and we truly appreciate your trust and support. We strive to provide the best service to all our customers, and it's rewarding to know that we've earned your confidence. If you or your loved ones ever have any more automotive needs or questions, please don't hesitate to reach out. We're here to help and look forward to serving you and your referrals in the future. Thank you for choosing us as your trusted automotive partner! Best Regards, Your Team at Andrew Toyota

September 01, 2023

It was very easy to set up an appointment and drive right in the garage. More

by olson_robby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Andrew Toyota responded

Hi Robby, Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to set up an appointment and that our process allowed you to drive right into the garage hassle-free. Making our customers' experiences convenient and seamless is a top priority for us. If you ever need assistance in the future or have any feedback to help us improve, please don't hesitate to reach out. We look forward to serving you again. Warm regards, Your Team at Andrew Toyota

September 01, 2023

It’s okay, men that transport complain too much. It makes an uncomfortable ride and feeling. More

by graciesmith72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Andrew Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 01, 2023

Friendly staff, and Jeff allen my off the hook salesman. Ella very nice as well. More

by CROSS4634
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Andrew Toyota responded

Thank you for your kind words and for recognizing our friendly staff, especially Jeff Allen, who provided you with exceptional service. We're glad to hear you had a positive experience, and we hope to continue exceeding your expectations in the future. If you ever need assistance or have any questions, please feel free to reach out. We're here to help! Best Regards, Your Team at Andrew Toyota

August 31, 2023

When problems are found they are thoroughly explained and rated for severity. Keeping in mind costs , options are offered. More

by jmmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Andrew Toyota responded

Hello Valued Customer, Thank you very much for your excellent 5-star review! We greatly appreciate your feedback and are delighted to hear that you value our approach to explaining and rating the severity of problems with your vehicle. Transparency and ensuring our customers fully understand their vehicle's condition are top priorities for us. We also understand the importance of considering costs and providing you with various options to address any issues. Your trust in our expertise and our commitment to keeping you informed are at the core of our service philosophy. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to provide the best solutions for your vehicle needs and to ensure your satisfaction. Thank you for choosing us for your automotive services, and we look forward to serving you again in the future! Best Regards, Your Team at Andrew Toyota

August 31, 2023

I recently had a new engine put in our 2011 Toyota Corolla and brought in for the first time our recently purchased used 2021 RAV4. Willie Willett the advisor we work with was excellent. He explained More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Andrew Toyota responded

Hi Richard, Thank you so much for taking the time to share your fantastic 5-star review and for being a valued customer with us for the past 20 years! We truly appreciate your loyalty and trust in our dealership and services. We're delighted to hear that Willie Willett provided you with excellent service and that he went above and beyond to explain your options, answer your questions, and help you stay within your budget. Our team takes great pride in providing candid and truthful guidance to our customers. It's also wonderful to hear that Willie's dedication extended to helping you with the hubcap issue on your RAV4, even considering the vehicle's origin. We're here to make sure your automotive needs are met with the utmost care and attention to detail. We're grateful for your continued patronage, and we look forward to serving you and your vehicles for many more years to come. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your trusted automotive partner! Best Regards, Your Team at Andrew Toyota

August 30, 2023

They did the work in a timely manner that my visit wasn't long. Completely sufficient More

by ERNESTINERODGERS
Recommend Dealer
Yes
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Aug 30, 2023 -

Andrew Toyota responded

Dear Ernestine, Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience at Andrew Toyota was efficient and timely. Our team works hard to ensure that every visit is as seamless as possible, and we're delighted that your expectations were met. If you ever need anything else or have any questions, please don't hesitate to reach out. We truly appreciate your support and hope to welcome you back in the future! Warm Regards, The Andrew Toyota Team

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