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Andrew Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,519 Reviews
Andrew Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award . At Andrew Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership. Directions to Andrew Toyota In Milwaukee, WI: Please program your GPS to 1620 West Silver Spring Drive, Glendale, WI 53209. We are just four blocks west of Bayshore Town Center. Stay on the road until you reach the Toyota sign and then pull-up to the large white and red Toyota building. After parking make your way inside and to the left. There you will find our large sales desk where you may ask for your Andrew Toyota Scion Associate.
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1620 West Silver Spring Drive

Milwaukee, WI

53209

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Showing 6,519 reviews

September 19, 2023

Always the best knowledgeable, on time, curtious couldn’t ask for more and excellent waiting lounge. More

by CVSPOERL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Beacham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Andrew Toyota responded

Thank you for your kind words! We're delighted to hear that you consistently find our service knowledgeable, punctual, and courteous. We take pride in offering an excellent waiting lounge to make your experience as comfortable as possible. Your satisfaction means a lot to us, and we're here whenever you need us. Best Regards, Your Team at Andrew Toyota

September 19, 2023

I’ll be a customer for a long time, there was a problem with the Vehicle, and they backed up their word which was if your mechanic finds a problem that we missed, we’ll take care of it !! More

by ROJOS502
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Oppermann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Brandofina
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Endisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Andrew Toyota responded

We truly appreciate your loyalty and trust in us! Our commitment to standing by our word and addressing any issues is paramount, and we're glad we could resolve the problem to your satisfaction. We look forward to serving you as a long-term customer and ensuring your vehicle continues to meet your expectations. Thank you for choosing us! Best Regards, Your Team at Andrew Toyota

September 19, 2023

I had a great service manager suggest a great service technician to work with with. Zee helped me w ith a 23 year old SUV. He was very honest about what it would cost and if it was worth me getting this More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Andrew Toyota responded

Thank you for sharing your positive experience with us Andrew Toyota! We're thrilled to hear that you had a great service manager and that Zee was honest and helpful in addressing your 23-year-old SUV's needs. Our team is dedicated to providing the best advice and service possible. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. Safe travels in your updated SUV! 🚗🔧😊

September 18, 2023

Staff was friendly and professional. I had additional follow-up questions that were answers promptly. My wait time was not long. More

by COZETTE.MISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Endisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Andrew Toyota responded

Thank you for your review! We're delighted to hear that our staff was friendly and professional, and that your follow-up questions were answered promptly. We understand that your time is valuable, and we're glad your wait time was minimal. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best Regards, Your Team at Andrew Toyota

September 18, 2023

I appreciate You do very great jobs to take care costumer keep working hard for your More

by eher342
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeljko Blagic
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Endisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
A Few Of Our Toyota Certified Techs
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferrigno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
LINA SCHMOLDT
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Najwa Muna
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Sep 26, 2023 -

Andrew Toyota responded

Thank you for your kind words and appreciation! We're dedicated to providing excellent service and will continue working hard to take care of our valued customers like you. If you ever need any assistance or have more feedback in the future, please feel free to reach out. We're here to help! Best Regards, Your Team at Andrew Toyota

September 18, 2023

The worst dealership possible. Definition of sleazy car salesman! I bought a brand new car and purchased weather mats; I look under the weather mats and realize they stole the orig More

by yulia.romalis
Recommend Dealer
No
Employees Worked With
Jeff Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Andrew Toyota responded

Hi Yulia, We're truly sorry to hear about your negative experience, and we deeply regret any inconvenience or frustration you've encountered. This does not meet our standards of service, and we take your feedback seriously. Please reach out to Kevin Burgher, at 414-228-1450 so that we can investigate and resolve these issues promptly. Your satisfaction is important to us, and we want to ensure your concerns are addressed to your complete satisfaction. Best Regards, Your Andrew Toyota Team

September 18, 2023

Very informative friendly staff. Shuttle drivers are amazing. I was kept up to date on the status of my vehicle and was met with quick response times More

by MRBENTLEYBATES80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett
5.0
This rating includes all reviews, with more weight given to recent reviews.
A Few Of Our Toyota Certified Techs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

MRBENTLEYBATES80 responded

Thank you guys

Sep 21, 2023 -

Andrew Toyota responded

Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that our staff was informative and friendly, and that you had a great experience with our shuttle service. Keeping you informed and providing quick responses is a top priority for us. If you ever need any more assistance with your vehicle or have questions in the future, please feel free to reach out. Safe travels, Your Team at Andrew Toyota

September 18, 2023

Steve Cicero was the service assistant manager and he was excellent. I will be bringing my car back for future service More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cicero
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Sep 21, 2023 -

Andrew Toyota responded

Thank you for your kind words about Steve Cicero! We're delighted to hear that he provided excellent service during your visit. We look forward to welcoming you back for future service needs. Your trust and loyalty mean a lot to us, and we're here to ensure your car receives the best care possible. Best Regards, Your Team at Andrew Toyota

September 17, 2023

Joe did a nice job; picked me up from the airport and saw my deal through to the end More

by KEVINMARKPHILLIPS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe
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Sep 26, 2023 -

Andrew Toyota responded

Thank you for your feedback! We're pleased to hear that Joe provided you with excellent service, from picking you up at the airport to ensuring your deal went smoothly. If you ever need assistance in the future or have more questions, please feel free to reach out. Safe travels, Your Team at Andrew Toyota

September 16, 2023

Super rude guy. Very demeaning about my car when getting a service. Would not go to him again. More

by Wisconsin Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Andrew Toyota responded

We're truly sorry to hear about your negative experience with our staff. This behavior is not reflective of our standards of service, and we deeply apologize for any disrespect you encountered. We value your feedback and take it seriously. If you'd like to discuss your concerns further, please feel free to reach out Allen Good, Service Manager at 414-228-1450. We hope you'll consider giving us another chance in the future, and we'll make every effort to ensure a more positive experience next time. Thank you for bringing this to our attention. Best Regards, Your Andrew Toyota Team

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