Andrew Toyota

Right from the start the service was great. Dan was very energetic, charismatic, and knew what I wanted right away. He was quick to get my attention and all throughout was very helpful by keeping in contact energetic, charismatic, and knew what I wanted right away. He was quick to get my attention and all throughout was very helpful by keeping in contact with me. Everybody else was also helpful and polite. It was the best experience at a dealership I've had. Thank you. More

The customer service provided was good but not excellent because there must be room for improvement. The price could have been better provided we came at a time when the best deals were offered. The sales because there must be room for improvement. The price could have been better provided we came at a time when the best deals were offered. The sales person was friendly and ready to welcome us. The only issue is with the company, that didn't call us ahead of time to inform us about not picking up the car on Wednesday, as scheduled, because it snowed. More

We wish we were given information on the extended warranty before signing the paperwork. We were given a couple minutes to look at the extended warranty options and told how much it would cost per m warranty before signing the paperwork. We were given a couple minutes to look at the extended warranty options and told how much it would cost per month. They only glossed over the total cost of of the extended warranty. I wish we had more time to weigh the different warranty choices. We got the car color and model that we wanted but there were a few options that we didn't want; locking wheel hubs and a cargo net, that would bump up the price. Prentiss tried to get the higher ups to throw in the cargo net but they wouldn't do it. We really didn't want the locking wheel hubs and were first told that we could take them off but would have to buy the standard ones. But at the end of the day they just told us to keep them since it would be too much dinking around. Overall we had a pretty good experience at this dealership. Prentiss did go to bat for us when we had a difference of opinion with the manager. More

Ever since purchasing a Toyota Sienna from Andrew Toyota 8 years ago, I have been returning for service. I have always been pleased with all aspects of the service and highly recommend this business. Th 8 years ago, I have been returning for service. I have always been pleased with all aspects of the service and highly recommend this business. The waiting area is the best I've seen -- clean, huge, and stocked with everything needed to make your wait go by quickly. When my kids were younger, I made use of the separate kids' room to read books and play with toys. There are complimentary beverages and a spacious room with TV and reading material, and plenty of tables and chairs in another area away from the TV where I can read. All the maintenance and repair work has been done to my satisfaction. The length of time I've been quoted for the appointment is accurate and on the days I've needed to get a ride home, the drivers have been courteous and careful. The bag of cookies left in my van after the service is a nice touch that I always look forward to -- that and getting into a freshly washed vehicle after the appointment. When I need my van serviced, I call Mike Cooper. He has given me exceptional service right from the start. He is friendly and efficient, and has an amazing memory for details about my van. His knowledge about vehicles is impressive and gives me confidence in what he recommends. I never feel like he's trying to sell me something I don't need and I trust him to help make the best decisions on servicing my van. On the rare occasion he is not available when I arrive for my appointment, the other service people are always helpful and friendly too, but Mike is the one who makes it such a pleasure to go to Andrew Toyota. When it comes time for a new vehicle, I know I'll be looking at Andrew Toyota again so that I can continue bringing my vehicle to Mike. More

Recently tried Andrews after marginal experiences at another Toyota dealership in the area. I was very impressed with the follow through and service, Mike Cooper (asst service manager) and Andy Wilson another Toyota dealership in the area. I was very impressed with the follow through and service, Mike Cooper (asst service manager) and Andy Wilson (tech-mechanic) gave me. When I had questions about the service repair items, Mike did not hesitate to escort me to the garage, put my Camry back on the rack, and have Andy personally show me each of their recommended service points. They also explained why it was needed. Basically, I got smiles instead of attidude from Andy when he was reviewing the service points on my car. Excellent customer service skills from both individuals. Also, Mike works very hard and was juggling numerous other customers when I asked to see my car. All dealers preach about customer service but Andrews actually practices it. More

This was the most awsome buying experience ever. The process was quick and painless, unlike previous car buying experiences. Dave and Mark exuded trust and confidence and made us feel very comfortable a process was quick and painless, unlike previous car buying experiences. Dave and Mark exuded trust and confidence and made us feel very comfortable and confident in our purchase. We will certainly recommend Andrew to any one we know looking to buy a car. We live in an era of customer service. Pricing is competitive and it all comes down to the customer experience. Thank you! More

We bought a brand new 4Runner from Andrew Toyota. They provided excellent service during the sales transaction. All of the employees that we met were friendly, approachable, knowledgeable and helpful. T provided excellent service during the sales transaction. All of the employees that we met were friendly, approachable, knowledgeable and helpful. They gave us a fair price on the vehicle without much uncomfortable haggling. Best of all, they appear to have an excellent service department. We are looking forward to working with them more in the future. More

Excellent value provided---great service, great price, and pleasure to work with. With complicated work schedules, we never have a problem with service scheduling, work done, and timeliness. Mike Cooper a and pleasure to work with. With complicated work schedules, we never have a problem with service scheduling, work done, and timeliness. Mike Cooper and dealer service staff have a "can-do" professional attitude that is friendly, accommodating, and solves our problems. More

After more than 40 years of driving, we've FINALLY found the perfect auto dealership, Andrew Toyota-Scion! Their Service Department headed by Mike Cooper is phenomenal continually delivering exceptional Fi the perfect auto dealership, Andrew Toyota-Scion! Their Service Department headed by Mike Cooper is phenomenal continually delivering exceptional Five Star service. I can totally depend on Mike and his team for exceptional service every time on our two Toyota's - my Prius and my husband's Venza. Wow and WOW. More