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Umansky Toyota
Milwaukee, WI
6,713 Reviews
Umansky Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award. At Umansky Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 6,713 reviews
March 08, 2025
Beware of Umansky Toyota! !!!! Our daughter signed an agreement to purchase a car on Wed. 3-5-2025. She placed $3000 down to hold the car until Friday 3-7-2025. We went with !!!! Our daughter signed an agreement to purchase a car on Wed. 3-5-2025. She placed $3000 down to hold the car until Friday 3-7-2025. We went with her today to just finish paying for the car and drive it home. We SAT in the dealerships waiting area for 2 hours before anyone really started to wait on us. When they did A Sales Manager approached us and explained that there was an error on the price of the car. He tried to explained that they(our daughter) had missed an addendum to the sticker price. There were $1200 worth of accessories on the car that we would need to pay for, he initially tried to blame our daughter for missing the addendum, when she looked at the car on 3-5 it was dark and the addendum was taped to a tinted back window away from the window sticker. This kind of blind sided us because our daughter had already put $3000 down and we thought it was just a formality to come in and finish the purchase. After we said that this did not seem right (and after some back and forth not so pleasant discussions) he came back and offered to close the deal for another $600. Again we said no this was not her mistake and why should our daughter have to pay for their mistake. All the while the salesman was swapping the license plates to and from our daughters car to the new car, this went back and forth for about 1 hour. The sales manager then came back and said he could close the deal for another $400, my wife initially said yes. (She just wanted the get the deal done and was tired now going on 3 hours) Now the plates were placed back on the new car!!!! I looked at my daughter and asked her if she wanted to continue with the purchase. She looked at me and said NO, every time I get into THAT car I am going to think about how horrible of a sales experience I had here. We told them that we did not want the car any longer. To add insult to injury we asked for a refund of the $3000 down payment, the sales manager said we would have to wait until Monday because the business manager had already left for the day. Since the down payment was made with a credit card we figured they could have just issued a refund to the credit card!!!! We were informed the business manager worked until 5:00 and she was gone. I am just wondering how they took the down payment in the first place because it was done after 5:00pm on Wednesday. WE had heard about all the horrible dealing people had with car dealers but never thought it would happen to us. Maybe they thought they could just prey on a female car buyer and she would not question the bait and switch tactics of a unethical car dealership. The salesman seemed very nice and apologetic but I don't know if this was all part of the game!!! Our daughter is now going to go look at a Mazda because she feels totally betrayed. ALL I CAN TELL YOU SHE WILL NOT GO BACK TO THAT DEALERSHIP. SHE HAS ASKED US TO GO IN AND GET THE REFUND OF THE DOWNPAYMENT. More
by Dan Dueno
Employees Worked With
Andrew Akhahon, Cristian Coroian
March 08, 2025
Marc was great. Spent time answering all my questions and was very informative relating to me how he owns the same car model and pointing all the advantages of buyin Spent time answering all my questions and was very informative relating to me how he owns the same car model and pointing all the advantages of buying a hybrid car but without pushing me to make a hasty decision. More
by radupir
Employees Worked With
Marc Brandofina
March 08, 2025
John Endisch is always upbeat, straight forward, and one of the reasons I continue to use this dealership for service on my 2017 Toyota Camry SE. I have less than favorable experiences with other Toyota de of the reasons I continue to use this dealership for service on my 2017 Toyota Camry SE. I have less than favorable experiences with other Toyota dealers in Milwaukee, and this dealer is by far the best. I have owned Toyotas all my life, and will continue to do so. I have never had any problems with service at this dealership. And the service is always done without problems, and in a efficient manor, timewise. More
by THOMASGERKE23
Verified CustomerEmployees Worked With
John Endisch
March 07, 2025
Marc was great to work with. He was very informative, answered all of my questions and kept me updated throughout the entire process. He was very informative, answered all of my questions and kept me updated throughout the entire process. More
by tlw1064
Employees Worked With
Willie Willett, Marc Brandofina, Jessi Cliffer
March 03, 2025
Timely service with transparent communication. I am hopeful that the new ownership of the dealership is as customer focused as Andrew Toyota has been through the years. I am hopeful that the new ownership of the dealership is as customer focused as Andrew Toyota has been through the years. More
by cmueller
Employees Worked With
Cody Wagner
February 28, 2025
It's great easy fast and everyone was very helpful! !!!! And I'm sorry I don't have any more time for this survey !!!! And I'm sorry I don't have any more time for this survey More
by PSMARTINMILW
Employees Worked With
Zeljko Blagic, John Endisch, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner, Stacy Hernandez, LINA SCHMOLDT
