Anderson Buick GMC of Hunt Valley - Service Center

Charge a lot but nothing done Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually too Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone. More

Poor customer service in the Service department I scheduled my car for service over a week ago! I couldn't wait to have the AC fixed. I tried to get an earlier appointment, but was told Friday at 1 I scheduled my car for service over a week ago! I couldn't wait to have the AC fixed. I tried to get an earlier appointment, but was told Friday at 10am was the earliest. I brought my enclave into the service dept for my scheduled appointment. My air conditioner had not been working properly & it was time for my routine oil change. I pulled into the service dept & was greeted by Brandon Brockmeyer. I explained to him what was going on with the AC & offered to show him. We both sat in the car & he told me he could look at it but he probably wouldn't know what was wrong with it until 2pm. I'm now at the dealer with my 4 children & expected to wait 4 hours to see if they can fix it. I asked if I could have a loaner car. My family was planning on going to the beach for the weekend & now the dealer was holding us up. All of the loaner cars were already out at 10am in the morning! I find that hard to believe. I was given the opinion to take the shuttle home so we wouldn't have to wait at the dealer. I called my husband, who was finishing up at work, to come and pick us up. Once he arrived he spoke with Brandon who gave my husband an option to go to enterprise to get a rental. I wasn't given that option!! My husband was instructed that the rental must be a gmc product. So I called several enterprises looking for a rental. I finally found a Tahoe & made arrangements to get the rental. Every minute we wasted was taking away from my family's weekend at the beach. Once I got to enterprise the representative contacted the dealer for the PO number to pay for the vechile. I was then informed that the PO would only cover$40 of the $60 rental. $40 would rent me a car. I own a SUV/crossover vechile because of th size of my family. I needed a vechile that would seat 6 not a compact car. So not only did I have to deal with the poor service at the dealer, I'm now being told I'm responsible for a portion of the rental. A rental that I was told would be covered. A rental that I rented because I was told it had to be a GMC vechile. This situation just went from bad to worst. I wanted to just get my family on the road to the beach. I left enterprise nearly in tears for the way this day turned out. I received the complete run around from the dealership. I also feel that my husband was given better service & other options that weren't offered to me. More

Over the last 30 years I have been dealing with the Anderson dealership. It seems rather strange when someone says that they have developed a personal relationship with a car dealership. The personal a Anderson dealership. It seems rather strange when someone says that they have developed a personal relationship with a car dealership. The personal attention that the management, sales, and service personnel extend to their customers makes it easy to do so. During this most recent repair visit I had another excellent experience. The service advisor kept me apraised of the parts and time needed for the repair. The mechanic fixed the drivers door handle issue and returned the car in clean working order. With this continued customer support from this dealership I will find it hard to deal with anyone else. More

The parts department was excellent when they were Saab of Hunt Valley but has gone down hill since the became Anderson of Hunt Valley. The service department has always been horrible. I brought a Saab 900 Hunt Valley but has gone down hill since the became Anderson of Hunt Valley. The service department has always been horrible. I brought a Saab 900 there to check inside the transmission since I had checked the fluid, linkage etc. I new the bands were slipping. Keving told me to bring it in. Went to pick it up and the service ticket read "we do not do internal diagnostics" which is exactly what I told them when I called. The dealer manager refunded my money. Kevin called me back the next day to bitch at me about how they work on commission. I brought in a Saab 9000. They told me it had a blown head gasket (it didn't). I brought in a Saab 9-5. They replaced the O2 sensor twice. Found out later that it was the exhaust that was the problem. My independant mechanic figured it out in 5 mins. I brought in the same car to have them fix the A/C. $1100 dollars later they can't figure it out. I fixed it myself. How? I checked the Saab factory manual which told me how to troubleshoot the electrical problem. They were doing it wrong because they didn't even check their own manual. Come to find out if was a $90 pressure switch. They tried to tell me the ACC computer module was bad. (it wasn't but I replaced it anyway) and had them reprogram it. They also wanted to charge me $3700 to replace the air box (opens and closes doors in the car to direct air) me:why does it need to replace the air box? them:the computer is throwing codes that say it's bad me:the same computer that you said was bad? them:I've been working on Saabs for 10 years me:I've been working on computers for 20 sparky, when a computer part is bad you can't trust the error codes it's giving you...... You know was was wrong with the air box? Nothing...the shaft has slipped out of the blend door arm. Had the arm broken a new one was $26. You take off a panel, move the carpet out of the way, take off a motor and replace the arm. It can be done in 45 mins. They wanted $3700 to replace the who box. Thieves.....not only that, do you know what the other Saab dealers charge for that? $1500. I called about 2 dozen and that was the average price........ This is only a few of a dozen incidences like this... More