Anderson Honda

Best car buying experience in 26 years of purchasing cars. Friendly and knowledgeable service. We will definitely return when seeking to purchase another car and encourage others to do the same. Les St. cars. Friendly and knowledgeable service. We will definitely return when seeking to purchase another car and encourage others to do the same. Les St. Clair made this experience a positive one. Thank you very much. Ron and Diane. More

Anderson Honda responded to my online inquiry about pricing quickly and I received all information I was interested in via email (while many other dealerships would only provide quotes over the phone). pricing quickly and I received all information I was interested in via email (while many other dealerships would only provide quotes over the phone). I first came just to test drive a few cars (I hadn't driven a Honda before, and I had had my previous car for 15 years, so I was rather nervous about the whole process). I found Anderson Honda staff to be friendly (the greeter by the entrance, a passing by staff person offering to take me to the right office). The salesman, Les Leonardo, was patient and friendly, and showed true interest in figuring out his customer's needs. I visited several other dealerships within the following couple of days and have to say that Anderson Honda was the friendliest, Les' emails were informative and to the point (while other dealerships insisted on me calling them to get the information, or were very slow to respond), and the pricing was competitive. I returned to Anderson Honda and purchased a Honda Civic from Les Leonardo, and want to thank Les for making it a pleasant experience. If you prefer a sales person who is not in-your-face pushy but helps you along the way as you are making your decision, call Les Leonardo. I agree with other reviewers about the Honda Care push in the finance department (was rather a shocking difference from dealing with Les), but it was very clear to me that it was poorly delivered paid advertisement and I didn't fall for it, so just be aware of it, and then it won't ruin your overall experience. More

We did most of our price comparison and negotiation over phone and email. So when we got there, there wasn't anymore haggling. That's the good part. Our experience with Les Leonardo, the salesman, was al phone and email. So when we got there, there wasn't anymore haggling. That's the good part. Our experience with Les Leonardo, the salesman, was also ok. When we got to the finance department, a totally different story. That's where Sanjay the finance guy tried to rip us off. He told us lies after lies to get us to purchase the Honda Care service contract. He made the 2011 Honda Odyssey sound like a piece of junk that'll fall apart the moment we drive it off the lot. And he blatantly lied to us that we'll get our money back at the end of the contract if we have no claims against it. "Honda is doing this because this is a first year model", he said. Well, guess what? Do some research online and you'll find that Honda made no such offer! Honda's FAQ on Honda Care says, "If your Honda Care contract expires by time or mileage, no refund is due you from Honda. Some dealers, as an inducement for you to purchase a service contract, will include a separately purchased insurance policy that may refund whatever you paid for the service contract if it expires and you have not filed any claims." And pay special attention to these final two lines (emphasis added): "These insurance companies are NOT affiliated with Honda and Honda DOES NOT endorse them. The terms and conditions of these policies make it so that very FEW people ever collect on them." I can't believe that in this day and age of Yelp and Google, this kind of unscrupulous practice still exists. It makes me so mad!!! More

I had an amazing experience at Anderson Honda. I went in to see them five days ago about purchasing a pre-owned Civic, and I ended up walking out with a new one. From the minute I stepped out of my car, th to see them five days ago about purchasing a pre-owned Civic, and I ended up walking out with a new one. From the minute I stepped out of my car, they greeted me and were friendly and helpful. Everyone involved in my purchase was extremely knowledgable and professional. The associates are well-informed and answered every question I had. It was a pleasure doing business with John Anderson. More

"DO NOT" visit this Honda dealer unless your'e only interested in buying a Honda. After talking with salesman I travelled for an hour from the east bay to check out and buy a used car (Nissan) found interested in buying a Honda. After talking with salesman I travelled for an hour from the east bay to check out and buy a used car (Nissan) found on the internet Salesman did not give me the time of day when I arrived, too busy selling new cars. Handed me off to a rookie salesman. Nice guy, but did not have a clue as to their inventory or used car warranty. Rookie salesman handed me off to assistant manager who had a little more experience, but did not seem very interested. Asked him if they were willing to deal....but kept telling me that the price is the price and would not move on price. Do not go to this dealership thinking that you can get a deal, because their are no deals. Any dings or marks on the car will not be fixed, also check the car out before you buy...the one we drove they had forgotten to balance the front wheels "very unsafe" over 60 mph. Also the sunvisor kept falling down and blocking my view while test driving. Seems as they do not check the cars out before they put them out on the lot. They expect you to look at it, dive it and pay them the price they are asking for it. What a shame because I tried to buy the car.. but they wont deal, again they wont deal. I do not normally complain, but the whole experience with Anderson Honda was very POOR !! Given the poor attention that they show potential customers, I would be unwilling to buy from they as they would very likely not stand behind what they sell. If I was the owner of this dealership I would whip my salesforce into shape so they would make buying a used car a pleasant exeprience for the prospective customer, rather than a very frustrating one. Again, do not visit unless you are going to buy a new car. More

Pathetic Service... Not so worthy Sales Associates.... Pathetic Service... Not so worthy Sales Associates.... Will do anything to make you buy a Car.... NO Integrity at all Most of the time the Sal Pathetic Service... Not so worthy Sales Associates.... Will do anything to make you buy a Car.... NO Integrity at all Most of the time the Sales Rep does not know what he is stating about the car!!! My car buying process was nothing but just a marketing pitch where they compelled me into buying a car saying you can always revisit this deal if required at a later time... but then once you buy the car, everything changes and it becomes almost impossible to get an answer to even the simplest question because the sales folks are working on their next victim!!! worst car dealer i have ever seen in Bay Area... Please DO NOT fall into the traps at this dealership... There is no recovery after that. Trust me, you don't want to go this dealer and regret for the rest of your life!!! More

Be aware!!! Avoid buying any extend Honda Care program with Anderson Honda. Anderson Honda claimed that IF your Honda Care contract is never been claimed, you WILL receive FULL REFUND on your Honda Ca with Anderson Honda. Anderson Honda claimed that IF your Honda Care contract is never been claimed, you WILL receive FULL REFUND on your Honda Care Contract program. Maybe it's true if you never involve in an total-loss accident. But for customers who were in a total-loss car accident, your “Full-Refund claim” contract will not be honored. We are in the exact same situation with another reviewer “BenBudiman” posted on 8/31/2007. In 2007, we purchased a new Honda Odyssey from Anderson Honda. The finance department claimed that “if you purchase an extend Honda Care program with Anderson Honda, you will receive Full Refund from Anderson Honda if your car does not file any claim during the contract term”. So we made a purchase for our new minivan for 8 years/100000 miles coverage. However, we involved in a car accident in 2010 and the minivan was totaled. We never used the Honda Care during the contract term but since the car was totaled we tried to get a full-refund for our involuntary-terminated contract. But Anderson Honda said the contract was terminated before the contract is expired so we could only receive partial refund. I was in shock from what I just learned, the Director of the Finance Department, Charlene Heinzig, handed me a name card said she could get me a good deal for future Honda sales and would give us good rate. Do you think I will buy any car from Anderson Honda again? Never going to happen in my lifetime. More

1st time visit, I received email says there is a demo car on sale which is properly 15% less than normal price then I called them and they scheduled second day for me for that car. However, when I reached th on sale which is properly 15% less than normal price then I called them and they scheduled second day for me for that car. However, when I reached there I was told that car has been sold. They did not even give me a call before I came which made me really upset. So, I moved on discussing with another one and we did not make a agreement on the price that date. I received a call from the salesman after one week and tried to persuade me that was a good deal but I still did not accept it. Another week later, she called me again and told me that the sale event is over and the price is even 500 dollars more. Since they are serious about this sale and I thought it might be a good one. So I called them to see whether they could still honor the on-sale price. After she checked with her manager and gave me a call and asked whether I'm serious. I said yes and we made another appointment next date. I was on time but she showed up one hour later. After several rounds, she told me that the manager could not do the price and want to charge me $500 more. I feel really pissed off and wasted two hours today. People should definitely stay away from this dealership and the price they put on advertisement is not true. More

I have been taking my vehicle to Anderson Honda for a couple of years now. I always see Tim. He is always friendly and helpful. I recently had a problem with my car, A rather old Accord. I was faced with couple of years now. I always see Tim. He is always friendly and helpful. I recently had a problem with my car, A rather old Accord. I was faced with a large repair bill, and instead of pushing for me to get my old car fixed he suggested I talk to Les in sales. That it may make more since to by a new car that to try to patch together my old one, one more time. I'm so grateful for having a service department I can trust and a salesman that could help me into a new car I just love. I know I sound like a commercial but it's true. More

We had very negative experiences at two other Honda dealers. At Anderson, we were treated with honesty and respect. The entire transaction was very straight forward. What a refreshing change. I would dealers. At Anderson, we were treated with honesty and respect. The entire transaction was very straight forward. What a refreshing change. I would not hesitate to return to Anderson Honda if I were to purchase another Honda vehicle. More