Anderson Honda
Palo Alto, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 101 reviews
I have had an Honda for about 10 years now and have worked with dealerships in a few States as I have had to move. I can say with great certainty that this dealership is the worst to deal with for any worked with dealerships in a few States as I have had to move. I can say with great certainty that this dealership is the worst to deal with for any Servicing questions. As someone else had mentioned, if you try to call them, you are on a wait/hold for ever. If you try to send a message through their website, you almost immediately get a sales related follow-up email. You respond to it and clarify that you are looking for service and not sales -- then you don't get any response at all, and that's the way it is for weeks. It is understandable they don't have a lot of competition in the Palo Alto/MV area, and I think that's likely the reason for them not being respectful to customers. I hope some of these online reviews have an impact on this dealership and that they get back to doing the basics right. More
It was amazing experience working Anderson Honda. We got the rate and all the details confirmed on the phone with Craig for pilot. But few days later we decided we wanted Odyssey and we reached out b We got the rate and all the details confirmed on the phone with Craig for pilot. But few days later we decided we wanted Odyssey and we reached out back and got in touch with Les Leonardo as Craig was on leave. Les gave all the info and they were the best price for what we wanted. Came into dealership where Les had already kept most the things ready and car outside. Checked out the car, signed papers and met Steven at finance for payment stuff. During that time car was made ready n working 90mins left the dealership with car. It was all super smooth. I would highly recommend Anderson Honda. More
I recently purchased a vehicle from Anderson Honda in Palo Alto. First, the positives: This dealership has a welcoming, low key atmosphere with a friendly and helpful vibe. Straightforward sales p Palo Alto. First, the positives: This dealership has a welcoming, low key atmosphere with a friendly and helpful vibe. Straightforward sales process. However, the extremely low ball offer on my current car was disappointing. Also, Sanjay in the finance department was an extremely fast talker as he pitched the importance of the extended warranty. I did at times, have trouble understanding him. My advice to anyone who wants to purchase a vehicle, new or used: do your research about the MSRP and all the extra fees/taxes you'll have to pay to purchase. Know exactly what you do - and don't - want before you head to the dealership. It's an eye opening experience for someone like me who doesn't buy a car often, especially a new one from a dealership! Overall, my experience was good, and I thank all the friendly and knowledgeable salesmen who helped me. The day after the sale, Robert personally delivered the car to my home, which I very much appreciated! Great job, thank you Robert! More
ok sales but service is horrible, called to ask a question, was put on hold to speak with a person. after 15 minutes wait, still no one. I won't bother them again! question, was put on hold to speak with a person. after 15 minutes wait, still no one. I won't bother them again! More
I bought a used 2018 Honda Fit LX from this dealership in 2022, which was, understandably the peak of car sale prices. The salesman who attended us the day we test drove the car, was a pushy, lying xxxxxxx, 2022, which was, understandably the peak of car sale prices. The salesman who attended us the day we test drove the car, was a pushy, lying xxxxxxx, and was trying his best to pressure us into buying it the same day. He kept telling us that the car was in high demand and that we would have to act fast if we wanted it. When we eventually purchased the car, it was missing updated registration stickers as well a front license-plate which they assured would be delivered to me within a week or two, which never happened. I contacted the dealership multiple times to request the missing documentation, and it took 3 MONTHS to finally receive the tags! I was constantly given excuses, and I was never able to get a straight answer as to why it was taking so long. Within 6 months of purchase, the car's battery also died which needed replacement. The dealership refused to cover this even though they had assured us of the car passing their "rigorous 100 point test". When I asked for more information about the test, they were unable to provide any. In all of this, the front license plate never arrived and I finally received a traffic citation for it. I ended up having to go to the DMV myself, pay for the plates as well as to get the violation corrected. I am FURIOUS with the way that the dealership has handled everything. I feel that I was misled about the condition of the car and that I have been taken advantage of. It seemed like a good deal financially at the time, but looking back, I was scammed and would like future customers of this dealership to be aware of the poor customer service and borderline shady sales practices. I would give this dealership a 0 out of 5 stars if I could. I would not recommend this dealership to anyone, and I would strongly advise you to avoid them at all costs. I hope this helps! More
This is the honor dealership to do business. They are willing to negotiate with you budget. The true price is the MSRP. Not like other dealership add adjustments and add lots add-on. They give y They are willing to negotiate with you budget. The true price is the MSRP. Not like other dealership add adjustments and add lots add-on. They give you the options to purchase or not on the add-on. The sales also friendly and giving you the best services. More
This was my first time buying a car. We bought a vehicle in transit. The process was really smooth. Communication was excellent. They kept me in the loop every step of the way. We bought a vehicle in transit. The process was really smooth. Communication was excellent. They kept me in the loop every step of the way. More