Anderson Ford Mazda

I would give Anderson Ford zero stars, but that's not an option so the one star goes to Joe and Rachel because I truly feel bad for them! Their general manager, Robert, lost them not one...but TWO sales an option so the one star goes to Joe and Rachel because I truly feel bad for them! Their general manager, Robert, lost them not one...but TWO sales and I am mostly writing this review to save consumers their time and money and let Robert know that he owes Joe and Rachel an apology. Here is why.... My husband inquired a very similar 2020 Expedition to the one you see in my attached pictures that was located at Anderson Ford about two months ago. After speaking with Daniel, the used car sales manager maybe?, I decided to go test drive their Expedition. Joe "Too Tall" was the salesman that took me for my test drive and eventually was unable to get us any kind of deal. Initially he told my husband he could probably get me payoff for my 2018 Toyota 4Runner Limited 4x4 with a little under 26K miles, but they still couldn't get the price right on the YEAR OLD expedition. This weekend, which is about a month after test driving their 2020 Expedition, I drove up to Anderson Ford to see if they were ready to make a deal yet since the vehicle was still there and the 2021s were about to begin production. No test drive needed, we started the negotiation process which quickly came to a screeching halt because the GM was a hard no for giving me anymore than $32,500 for my 4Runner. KBB valued my vehicle for trade value at $35K and although I know that is not the bible, I know what 4Runners are worth, especially when gently used. I had never met car salesmen that were so unwilling to negotiate, so after leaving Anderson Ford I decided to go back and ask to speak directly to him. His demeanor was incredibly rude as the conversation continued and he suggested "[I] go to CarMax where they might give me what I want for my 4Runner" because he had two on his used car lot that hadn't had the doors opened to be seen in 60 days. I reminded Mr. GM that his 2020 Expedition had been on his lot for over a year seeings how it probably arrived in Sept 2019. He continued his condescending tone and my husband and I eventually left with absolutely NO intentions of ever coming back to Anderson Ford. Thank God he did not budge because I found an even better version of the 2020 Expedition in Athens, GA on Athens Ford's website that evening at 7:30pm. I called and spoke with Scott at Athens Ford and he gave me all the information I needed to know and offered to fill my tank up if I drove the 80 miles (one way) to see his 2020 Expedition and did not leave in it. Scott informed me that Athens Ford DOES NOT pack the internet price like Anderson Ford does. Anderson Ford packs the internet price to lure you in and then when you arrive they tell you that you do not actually qualify for that price because you probably do not qualify for all of the rebates. Anderson Ford also led us to believe we were getting rebates stacked for me being a nurse, my husband being a fireman and veteran, and my recent college graduation; however, Scott informed us that these rebates DO NOT stack and only one can be used. I realized how dishonest Anderson Ford truly is and I decided to drive the 80 miles one way to Athens to see Scott and their 2020 Expedition. Fast forward to my attached pictures, Scott got the deal done and Athens Ford gave me $3,000 more for my 4Runner, like I knew it was worth. My best advice is to steer clear of Anderson Ford and take the chance of driving 80 miles to Athens Ford and asking for Scott!!!! My husband plans to trade his 2018 F150 in for a newer one soon and I can guarantee you we will not even blink an eye at Anderson Ford's lot. Ps~ Robert, you probably cannot sale those 4Runners you have because you are rude...not because the 4Runners are unwanted or difficult to sale. ;) More

Sam, the used car manager, came out when we were a little away on numbers. I think my salesman's name was Eric and he was polite and very courteous. away on numbers. I think my salesman's name was Eric and he was polite and very courteous. More

Don’t Waste Your Time and Money With This Dealership!! ZERO STARS for you Anderson Ford. Left home. Communicated with Anderson Ford we were on our way because we had a 2 hour and 15 minut Dealership!! ZERO STARS for you Anderson Ford. Left home. Communicated with Anderson Ford we were on our way because we had a 2 hour and 15 minute drive one way to purchase this used vehicle. Money in hand. Per dealership sales department we were told Yes vehicle is available come on salesperson will be expecting you. Arrived at dealership greeted by internet sales person and another salesperson. Shown vehicle and features of vehicle by the salesperson. Vehicle parked up next to building where you enter the sales room when we arrived. Given the keys and took for a quick test drive. Arrived back at dealership with the used vehicle after our test drive. Greeted by salesperson put in our offer. Immediately Sam Lacey, Sales Manager came out acting sheepish with no eye contact. Told by Sam Lacey, Sales Manager another customer has been there working a deal on this vehicle for the last THREE HOURS and it is SOLD! Three hours ago was before we even left home. When we communicated we are on our way 2 hours prior to our arrival. Why did you not inform us you already had a customer in house interested/buying the vehicle? We asked the salesperson. “If it is sold where is the new buyer? Salesperson replied, “I am wondering the same thing.” I feel like we were used as bait at our expense so they could make their sale. Pretty clever pressure sale technique! Funny thing when we left the dealership the folks sitting in a office watching us through the window while we viewed the vehicle. Conveniently located where the used vehicle was parked for us to view and we were met by staff. Came out and drove the vehicle away. This is so low Anderson Ford! Don’t treat people this way so you benefit! Treat customers with the respect they deserve!!! So unethical! You should practice better communication, ethics, and be honest with customers. If you have a buyer already there at the dealership be honest and value others time and money. Especially, if their making a special trip driving to you from out of state. We have requested the General Manager to contact us to discuss this further. Since she/he was unavailable when we left the dealership we left our phone number. Still no call from the General Manager. 😡 More

Don’t waste your time with this dealer they tell you one thing when you submit the credit app that you are approved and then when it gets down to it they try to screw you over. thing when you submit the credit app that you are approved and then when it gets down to it they try to screw you over. More

I went into Quick Lane for the Works Package. Took about an hour, service performed well. Free bottled water in the waiting room is nice. an hour, service performed well. Free bottled water in the waiting room is nice. More

Came in for recall. Car was taken on time and was serviced quickly. The person was very kind and courteous. Total time it took was approximately 25 minutes. serviced quickly. The person was very kind and courteous. Total time it took was approximately 25 minutes. More

PLEASE PLEASE PLEASE STAY AWAY FROM THIS PLACE!!! I wish I could rate them negative stars. My husband bought a $45,000 used truck from them in January, drove it for about a month and a half and the transmis I could rate them negative stars. My husband bought a $45,000 used truck from them in January, drove it for about a month and a half and the transmission messed up. We are pretty sure they knew about it and still sold it anyways because my husband even questioned the salesman, Garrett, during the test drive about something the truck did which we know now was the transmission. But he reassured my husband that it was only the truck adjusting shifts. We trusted Garrett and Ford but they screwed us over really really bad. the truck is modified and again we were reassured by Garrett that the truck would still be covered under warranty even with it being modified if anything were to happen to it. LIES LIES LIES. We are now stuck with a $45,000 truck that is not drivable and looks like it’ll cost at least $5000 to have transmission fixed. We have contacted Ford numerous times about helping with this matter but no luck because they do not care. Y’all please stay away from this place I am begging you. It has caused us a lot of headache and stress. They will tell you what you want to hear just to make a sell. At the end of the day that’s their job, and they will do anything to get their job done. They care nothing about you as a person, as a customer. They are heartless! And let’s not get started on the service department....took the truck for diagnostics to make sure it was the transmission. They are the rudest people I have ever dealt with at a dealership. Again they care nothing about you as a customer. Originally when my husband called to see how much it would be to have the diagnostics done and the lady said at least $100 an hour. But when we went to pick the truck up(because we refuse to give them more of our money to fix the truck) we asked how much did we owe to the diagnostics well she said we didn’t owe anything.....WELL I GUESS NOT BECAUSE THEY KNOW THEY SCREWED US OVER BY SELLING US A LEMON!!! BUYER BEWARE DONT TRUST ANYTHING THEY SAY BECAUSE IT IS ALL LIES. More

This dealership sets the bar for excellence. I felt so comfortable that I bought a new truck. Y’all might wonder why that is important. Well, anytime I spend more than 100 bucks, I fret. When I stopped by comfortable that I bought a new truck. Y’all might wonder why that is important. Well, anytime I spend more than 100 bucks, I fret. When I stopped by Anderson Ford, my only intention was to test drive a new truck and get some questions answered.Every member of the staff was friendly and helpful. So much impressed me, I drove home my new truck the next day. They filled the tank, made that truck shine from the hood to the rear bumper including the tires. Easily the most worry free major purchase I have ever made. To Grizz and the whole staff, thank you! I am now a life long customer. More

In a nutshell, nothing went well , and everything could have been improved. The "Check Engine" light came on in my 2018 Ford Expedition with about 19,000 miles on it, and I called , and everything could have been improved. The "Check Engine" light came on in my 2018 Ford Expedition with about 19,000 miles on it, and I called Anderson Ford to set up an appointment to have it fixed, realizing that it would likely require 2 visits, one for diagnosis and a second to actually perform the repair if parts were needed. I set up the first appointment for February 27 and, after diagnosis, a purge valve was ordered. After the part was received, I set up a second appointment for March 9. On March 9, after approximately 90 minutes, I was informed that the Ford maintenance website was down (some information was apparently required from the site to perform the repairs), so I rescheduled for March 11. On March 11, I again returned to Anderson Ford, and after again waiting approximately 90 minutes, I was told the wrong part was ordered. Apparently, or at least I was told, there are 2 purge valves, and the wrong one was ordered. I left the vehicle with Anderson Ford overnight, and the part came in the next day, March 12, the purge valve was replaced and the "Check Engine" light extinguished. Several days later, the "Check Engine" light came back on. I again called Anderson Ford, set up an appointment, and brought the vehicle in for service on March 23. I was told the diagnosis would take about 45 minutes. After an hour and a half, I was then told the vehicle needed one more test, but that piece of test equipment was being used on another vehicle. After an additional 45 minutes, the service manager informed me that my vehicle had "too much fuel." I had never heard such a thing, but apparently the tests require that the vehicle be between 1/4 - 3/4 (25 - 75%) full, and my vehicle was 90% full. At this point, I raised my voice (not yelling) and asked if they did not know that this test (or tests) required a certain fuel level? I received a dismissive response along the lines of they didn't know until the test equipment told them. I asked if this was the first time they had performed such a test. I asked if this information was a state secret. I asked if they thought it appropriate to inform customers, in advance, that a certain fuel level might be required. The service manager turned his back and left the waiting area. I followed him to his office, again asking if this was a known requirement. At this point several things happened nearly simultaneously. First, I was threatened with having the police called. Second, as I was saying I would take the vehicle to another dealer, the service manager told me Anderson Ford would no longer service my vehicle. So to recap... 5 visits to Anderson Ford, and I still don't know what is wrong with the vehicle. Never again, and I encourage others to think twice before visiting this dealership. As a footnote, I called Lake Keowee Ford to set up an appointment. After telling the consultant/advisor that my "Check Engine" light was on, he closed the conversation by informing me that the test required that my vehicle have between 1/4 and 3/4 tank of gas. More

recall Anderson ford took care of the recall on my ford . Very courteous , friendly and knowledgeable . They took me home and came and picked me up from hom Anderson ford took care of the recall on my ford . Very courteous , friendly and knowledgeable . They took me home and came and picked me up from home when the recall was complete . Yes ,, I do recommend Anderson ford !! More