Ancira Winton Chevrolet

Raymond (Smiley) and I have always been highly satisfied with Service Consultant Jorge (George)DeLosSantos for as long as we have had my 2000 Impala. Always has been very friendly, approachable and knowleg with Service Consultant Jorge (George)DeLosSantos for as long as we have had my 2000 Impala. Always has been very friendly, approachable and knowlegable about our vehicle. He always has a smile and outgoing personality that every customer wants in a service consultant, especially when bringing in a car for service. Ancira has a very reliable, experienced and dependable employee who with his attitude and personality enjoys helping and assisting his customers. Smiley and I are very happy to know your Service Dept has a very experienced employee. We are very happy with Jorge (George). More

I as a cust have always been treated very well. Service everyone always has a smile. Just fyi Hector is always very helpful he does not leave you waiting like other dealership. I would always any work to b everyone always has a smile. Just fyi Hector is always very helpful he does not leave you waiting like other dealership. I would always any work to be done would recommend to go see Hector. He also follows up and calls to let me no how everything is going I wish everyone could be like him. More

I am extremely satified with the great service I received for Ancira-Winton Chevrolet.I had visited the dealership several times a few years ago.I was impressed then and now with the respect and friendliest for Ancira-Winton Chevrolet.I had visited the dealership several times a few years ago.I was impressed then and now with the respect and friendliest of the staff. So when I had to buy a new car I remembered the friendly staff of Ancira. I felt like I could trust them since I was a lady looking to buy a new car for the first time. I called the dealership and Steve Ybarra, the saleman, whom I spoke with before was still there I knew I was going to be treated with respect and understanding. Steve was and still is a great saleman to work with. The night I picked up my new vehicle he explained in great details the operating and driving instructions of the vehicle. He asked me about my favorite music before showing me the XM radio. He programmed in several of my favorite music to explained the radio.I enjoyed them on the ride back to Fort Worth. The great service was not just during the selling of the vehicle, it has continue. He as called to check if I have questions since I have been driving the car. Thanks to Steve my car buying experience was great in every way. I am telling my friends about my experience at Ancira-Winton. Thanks Mrs. Hill in Fort Worth, Texas More

My wife and I were in a leased car and were coming close to going over on our miles. So we stopped in on a Sunday. Which I was shocked to see they were open for one. We got out and looked at a couple cars w to going over on our miles. So we stopped in on a Sunday. Which I was shocked to see they were open for one. We got out and looked at a couple cars when a Salesman came up greeted us and asked what he could do for us. We explained everything and he offered to help us right then. But we really weren't ready to do anything at that moment.Even though we did see a car we liked. So we said we'd come back later in the week and just gave him our phone numbers. Once upon coming back to see Alex we proceeded thru everything and got basicly it was up to us to buy the car. We said no cause we wanted to lease and not buy But we really loved the car and NEEDED to get out of our current car. Still we said no and alex had been holding the car we liked since the first day we came in and met. It was about 5:45p.m. at that time when we did that. We talked for 20 mins and changed our minds called back and he was gone for the day. The next day I went in to talk and get things going again while waiting for him I saw the car we picked it looked GREAT I knew then I was doing the right thing. Alex walks up and tells me that car is being sold to someone else now. I was shocked but he said he'd work to get me another one just like it because there wasn't another one there on the lot. He got me my car tinted windows and no body modelings just like I asked. I feel he really worked hard for us and everyone there at Ancira were very nice. There's alot more to our story but I'll close this by saying They did a great job with us and Alex was great. More

Marissa Morales(Internet Sales)with Ancira Chevrolet was very helpful and very knowledgable in the type of vehicle I was looking for. She kept me very well informed on every vehicle I requested information very helpful and very knowledgable in the type of vehicle I was looking for. She kept me very well informed on every vehicle I requested information on even when I changed my mind on many occasions. She was very polite on the phone and I would recommend anyone who wants a new or used vehicle to contact this young woman first! Thank you for your time Marissa! Jose Rivas More

Ok, First I will state MY faults. My faults are that we saw a vehicle we really really loved, and I think that because we loved that vehicle, they saw that in us and took advantage of us. I should of done saw a vehicle we really really loved, and I think that because we loved that vehicle, they saw that in us and took advantage of us. I should of done EXTENSIVE research on dealer scams and procedures before I bought a car from any dealership. I would advise that from anyone as well. Ok, first the sales people. I was not off the truck and their already hawking you. Its just a bit uncomfortable for people to stare at you and not even out of your car yet. The salesman was VERY nice and was your best friend, but he answered all my questions and I don't think he deceived us so he was a "pro" and not a "con" The REAL reason for the bad review was the finance part. I asked ALL the questions i could and they just know how to do the signatures and pep talk so they can get your money for their commission. Much of the things that i didnt notice at the initial buying of the car, i noticed when i went back. I signed a contract that had the price of the loan i was going to get, THEN i signed the paperwork that i THOUGHT was included in the AMOUNT I SIGNED. sure enough going home thinking that what i signed was what i was going to see in my loan account was going to be the price i was going to pay. When i finally saw my account, it was almost 3 thousand dollars more. I called back and asked him WHY 3k more? He said that the one year warranty was an additional 2 thousand dollars. I told him "you didnt tell me that!" he said that everything is recorded in our camera and so on. He sounded so confident. I told him that he gave me three options. and if getting the vehicle with no warranty was an option then he did not provide me that option and that was not fair. after arguing he said that when i get my paperwork from the bank (which they did not give me ANYTHING when i left the first time, just a brochure and one document) to come back and fill out a form to cancel the warranty. then he said "but we cant do anything about the GAP insurance." I went back to cancel my warranty and they made me fill a form that looked like someone just made it up from microsoft word, and he told me just to sign it and xxxx take care of it. I was like year right and put todays date and told him to make me a copy. I can tell he was upset. I kept reading through the paperwork and read the GAP insurance part. it said the customer had a right to cancel or choose another provider withing 30 days of purchase. I told him that why did he charge me for the GAP and not ask me if i wanted it, he just slapped the amount to my loan. He said i cannot cancel it cuz of something about my car being destroyed blah blah. Then i showed him the contract and he was stumped. He called someone and he realized he was wrong. he said he was sorry and would take it off. I told him to take all the other OPTIONAL stuff and he said he could not because they were noncancellable. It was some health insurance, some tire insurance and some ID deterrent insurance. he said he could not do anything about it. After arguing for like 10 minutes about how he tried to take advantage of us, he made a comment about how "ive been doing this for a living and i know what im doing" yeah, your an expert and you dont even know what GAP insurance is. He walked into that one. I told him I was going to see his manager and he said ok and called him. Probably told him to prepare him of us. I could not believe that he was in it too. He said the same thing. He would fluff it and say that no this is not insurance its something else contract mumbo jumbo. i told him that this contract says that if someone breaks into my car because it has an alarm i would get compensated. THATS NOT INSURANCE? he knew he had messed up and was looking EVERYWHERE in the contract to get me not to cancel. After that i was already upset and told him that i came to buy a car not insurance policies. I told him i came to him because i dont want to jump heads. Well he changed his mind and said that he will call the companies to see if they can cancel the policies. Sure enough the next morning he called me and he said they cancelled everything. I kept doing research and found a guy that used to actually work there, in the service department and he said they tried to do the same thing. He said the price, tax, title and taxes is what you pay, ANYTHING ELSE is OPTIONAL and that is where they make their money/commission. No wonder they were pissed when i wanted to cancel. BEWARE of their scams. They might not do it to everyone so beware. Take care of your hard earn money. Dont go by the "MONTHLY PAYMENT" go by the actuall numbers. Ask them to make copies, ask names, ask is this optional, do i have to pay for this? Do research before you go and get your credit score before you go too. I reported them to the BBB and slowly but surely im getting my money back. More

I WENT TO ANCIRA TO BUY A 2010 CAMARO!! I WORKED WITH SALESMAN JOHN LLAMAS, WHO DELIVERED A GREAT DEAL ON THIS BEAUTIFUL CAR! ANCIRA HAS ONE GOOD MAN IN GENERAL MANAGER HERMAN MURRAY, WHO IS A MAN OF HIS SALESMAN JOHN LLAMAS, WHO DELIVERED A GREAT DEAL ON THIS BEAUTIFUL CAR! ANCIRA HAS ONE GOOD MAN IN GENERAL MANAGER HERMAN MURRAY, WHO IS A MAN OF HIS WORD AND KEEPS ALL CUSTOMERS HAPPY AND MAKES IT A GREAT EXPERIENCE. ASK FOR JOHN LLAMAS WHEN YOU GET THERE! SINCERLY, MR. ROJAS More

Great customer service and went above and beyond his job title. Will definately refer customers to Rob Vargas! The selection of vehicles were more than what I expected and the time it took to get everything title. Will definately refer customers to Rob Vargas! The selection of vehicles were more than what I expected and the time it took to get everything done was faster than what I expected too. Great experience overall. More

Selfir was an excellent person to work with. He was very cordial and friendly. All question posed to him were answered with accurate and I was able to understand everything clearly. I wish we could find h cordial and friendly. All question posed to him were answered with accurate and I was able to understand everything clearly. I wish we could find his kind of attention and politeness in every transaction I encounter. More

Selfir was very professional and treated us as if we were a customer looking for a new vehicle. He provided valuable insight into what kind of vehicle would workout best for our family and we would recommen a customer looking for a new vehicle. He provided valuable insight into what kind of vehicle would workout best for our family and we would recommend his services to all of our friends and family. We will definitely be back to view the vehicles he receives in the future for purchase. We hope he will be there when we take our business to San Antonio at Ancira Winton. More