Ancira Volkswagen

We have recently been having issues with taking our care out of park and finally opted to take it to the dealership. Turns out it was a cracked battery that was leaking battery acid on our shifting cable! T out of park and finally opted to take it to the dealership. Turns out it was a cracked battery that was leaking battery acid on our shifting cable! The battery was six months old or so and was purchased from an auto-parts store. It was a weird situation, but Ancira diagnosed it quickly, were right on the money with how much it would cost, and called us to let us know the car was ready. I know that last part seems obvious, but nearly every other auto repair experience is such that I am always the one calling for an update. Ancira actually does it the other way around (the way it should be). Lately, their customer service has improved noticeably. We have worked with Teresa a few times now and, prior to her, Ancira would seem to rotate through customer service repair folks. Of them Teresa has been the most helpful for us. The only downside to Ancira, and the reason we didn't buy and install a new battery for us (instead of buying one from an auto-parts store) was because I thought it would be easy like most other cars. VW makes it more difficult. But mostly the reason is time. Ancira doesn't have same-day turn-around and that can sometimes be a hassle. A hassle, however, we are discovering more and more is well worth it. More

It is always a pleasure working with Odie. He has superb customer service skills and it is apparent that his customers are his number one concern. We appreciate his attention to detail. customer service skills and it is apparent that his customers are his number one concern. We appreciate his attention to detail. More

Miguel Balderas was very helpful from the start and was able to get my family into a roomy Jetta Wagon from our 2 door coupe. We ended up trading in our coupe and driving out with a brand new car on a day able to get my family into a roomy Jetta Wagon from our 2 door coupe. We ended up trading in our coupe and driving out with a brand new car on a day where we went to "just look" because he was very polite and straight forward! More

Chris did a consistently good job of following up to enquiries and was very helpful in the preparation to visit the dealership. Once there, I made a change in decision and he was able to quickly respond enquiries and was very helpful in the preparation to visit the dealership. Once there, I made a change in decision and he was able to quickly respond and had the vehicle I was looking (which reflects well on the dealership). The experience was not stressful and was very professionally handled by Chris (and the whole team at Ancira) which made for a pleasant buying experience. I would recommend this dealership to friends and family without hesitation. More

Ancira VW was by far the best experience I have had when buying a car. All of the people were professional and straight forward. There were no "games" or "strong arm" tactics used. I found them to be cou buying a car. All of the people were professional and straight forward. There were no "games" or "strong arm" tactics used. I found them to be courteous and would highly recommend this dealership to anyone looking to purchase a new vehicle. Furthermore, the staff and our salesman (Tony Staten) were knowledgeable and patient with us and made sure that all of our questions and concerns were answered. We looked at multiple dealerships prior to making a decision and Ancira VW was the only one that did not try to sell us a car on the spot that day. They recognized that buying a car is a big decision that does not need to be taken lightly and wanted to ensure that the car we purchased was the right make and model to fit our family's needs. I would highly recommend this dealership and Tony in particular for their professionalism and service. More

Yes I would recommend this dealership. The total price of the service I was quoted was fair and very competitive in comparison to estimates I received from other auto service business in San Antonio. The cus the service I was quoted was fair and very competitive in comparison to estimates I received from other auto service business in San Antonio. The customer service from Ariel Hernandez was excellent and will definitely ask for him next time I need service at Ancira VW. More

Chris was amazing! I came all the way from Corpus Christi to buy my car from him after being referred by a friend and I swear, I will never even think about buying a car from anyone else. He was accommodatin to buy my car from him after being referred by a friend and I swear, I will never even think about buying a car from anyone else. He was accommodating without being pushy, and really worked to get me what I wanted. Soooo happy! More

Ariel was very helpful. Took my car in on short notice. Didn't try to push extra repairs on me. Despite car troubles had a good experience with dealership service dept. Didn't try to push extra repairs on me. Despite car troubles had a good experience with dealership service dept. More

Odie was super helpful with the service of my Jetta. Even though he had many cars to look at that day, he still managed to have my issues fixed by the end of the day. That saved me from having to find a ride though he had many cars to look at that day, he still managed to have my issues fixed by the end of the day. That saved me from having to find a ride to work the next morning. He was knowledgable and friendly and I will be returning whenever my car needs service. More

Service was great from Marco and also Jennifer in financing. Very informative and helpful to all my questions and overall knowledge of the vehicle Marco was selling was excellent. financing. Very informative and helpful to all my questions and overall knowledge of the vehicle Marco was selling was excellent. More