Ancira Volkswagen

Sales experience was good. Miguel was courteous and helpful and worked with me to get a good deal. As always, wait time between negotiations were lengthy; the longest I waited was 15 minutes. I know it helpful and worked with me to get a good deal. As always, wait time between negotiations were lengthy; the longest I waited was 15 minutes. I know it's a tactic, but I would prefer it if they did their business openly instead of behind closed doors. More

I thought Dylan was very friendly. He made sure that I had another vehicle to drive in while my car was in for service. My car was in for service for eight days. During those eight days I had to contact had another vehicle to drive in while my car was in for service. My car was in for service for eight days. During those eight days I had to contact Dylan to receive any information about what was going on with my car. I had my boyfriend with me when I picked up my car and instead of talking to me about the repairs done, Dylan looked and talked to him. Dylan was helpful when it came to returning phone calls and making sure I had a vehicle to use to get to places, but communication was not his strong suit. More

Everyone was professional and courteous! The sales staff was very helpful and really worked with me to meet my criteria. The finance person was very polite and thorough! Miguel made sure I was comfortable was very helpful and really worked with me to meet my criteria. The finance person was very polite and thorough! Miguel made sure I was comfortable with how to operate the car. The entire experience was great! More

The service here was great. The staff was friendly and helped me a great deal to the best if their ability. I would suggest this dealership to anyone trying to purchase a vehicle. helped me a great deal to the best if their ability. I would suggest this dealership to anyone trying to purchase a vehicle. More

My experience at ancira volkswagon was a great one. The sale person zach was very kind and respectful i would recommend to anyone to shop for a volkswagon at this dealership. Really liked that they were o sale person zach was very kind and respectful i would recommend to anyone to shop for a volkswagon at this dealership. Really liked that they were open on Sunday!!!! More

For the last 10 years I'd been a customer of the "Rod East Volkswagen" dealership with great satisfaction in service and sales but since Rod East retired and the birth of "Alamo Heights Volkswagen" "Rod East Volkswagen" dealership with great satisfaction in service and sales but since Rod East retired and the birth of "Alamo Heights Volkswagen" occurred, I've found the quality of service received has retired right along with that of Rod East himself. Chris Brown, employee of Ancira Volkswagen, reminded me of what I missed from Rod East's retirement. Mr. Brown listened to what my needs were and did everything possible to see that they were met. I was very impressed with the depth of his knowledge as well ability to explain certain aspects of the points of sales with respect. The purchase of my new Beetle was an investment made because of people like Chris Brown, someone who was easy to speak with, ask questions of, and made to feel comfortable to contact whenever need be, about my purchase. When the time comes for me to trade up and out I will ask for Chris Brown's help once again. He has left an indelible impression on me as a (new) customer of Ancira Volkswagen. Thank you, Mr. Brown once again for all your help! Respectively, Christina C. Ramsey More

This was the best car buying experience I have ever had. Joe Mejia was knowledgable, supportive, and did not pressure me! My last two experiences were horrible. It was wonderful to leave a dealership feelin Joe Mejia was knowledgable, supportive, and did not pressure me! My last two experiences were horrible. It was wonderful to leave a dealership feeling satisfied and empowered with my shopping experience. Fabulous service. More

We are always very happy to take our vehicle to be serviced at Ancira because we feel a personal touch and not just any other customer. Thank you for always being friendly and understanding. serviced at Ancira because we feel a personal touch and not just any other customer. Thank you for always being friendly and understanding. More

I had just moved to the area and was looking for a place to service my car. Mr. Hernandez was not only very professional, he made you feel very welcome and cared about. He went the extra mile to make sure to service my car. Mr. Hernandez was not only very professional, he made you feel very welcome and cared about. He went the extra mile to make sure that all my needs were addressed. He is the reason that I will now do all of my business with Ancira VW. I travel extensively around the country and Mr. Hernandez's customer service skills are top notch compared to most people that I run into. I had a headliner issue which I felt should be covered by VW. When I called VW they indicated there was nothing that could be done. Mr. Hernandez sensed my frustration when I told him about my phone call to VW. He worked with the Service Manager and Ancira covered the labor to replace the headliner even though my car was out of warranty. This is a dealership that works for its customers. A rare quality in business these days. Thank you gentleman. It was a service experience better than any I have ever received from a VW dealer. Bill Bannister More

I have to say that Odie makes giving you my hard earned money a pleasure. I always dread "the final cost" as VW upkeep can be expensive and I am on a pretty fixed budget; but it is a necessity and Odie he money a pleasure. I always dread "the final cost" as VW upkeep can be expensive and I am on a pretty fixed budget; but it is a necessity and Odie helps me manage maintenance costs with my budget. There are other options for repair out there, but I will continue to bring my car to Ancira as long as you continue to provide the quality service and customer care I have come to expect from you over the years. More