Ancira Nissan

Mary responded

I apologize, I an not sure what hours you with but cannot make calls when I'm at work. My husband batt be calling you if I can't call today. His name is Greg McComish and he was also dealing with Miguel. Thank you for reaching out to us.

Mary responded

My husband spoke to Mr Corey on 4/4/2020. During that call we realized additional issues. He was very pleasant & stated he would research and call us back Tuesday. 1. We advised on drop off that I could not answer phone at work & to call my husband. When we did get calls they were to my number. Additionally the brochure with the number for the warranty company was in the glove compartment as we stated. We were told there was nothing in there about the warranty on Monday evening. My husband had to call IPAC and was told we purchased a warranty. He gave that info to Miguel on Tuesday morning and was told that the car was ready but he would call regarding the warranty. I had planned to pick up the car after work so called at 3:45 and was told that All State (warranty company) said we didn't have any warranty. He told me he'd suggest I go sit at IPAC to get an answer. I was very upset and communicated that to Miguel as we purchased the car from a Nissan dealership and felt we were being run about. I finally called All State at the number we gave Miguel and they looked up the VIN and immediately found the warranty. We called Miguel back & gave him the info again & the contract number. I realize Miguel had no control over what they initially told him however he later told me he was told at 1:45 that there was no warranty and no one bothered to call my husband with this info. 2. The paperwork did not accurately reflect the issues we brought the car in for. We had stated issue with radio was that screen display would disappear and that station presets would disappear as if battery had been disconnected. When I picked up the car I was told the radio replacement was approved by the warranty however it was on nationwide backorder and they had no idea when that would occur and I assumed the warranty would be in the same condition it was in when we dropped it off. I was terribly surprised when I left the dealership to find that my blue tooth connection no longer worked. I called Miguel who advised that the warranty company required them to run a diagnostic and when they did the blue tooth failed so it would not work. Upon reading the paperwork it reflected that when I brought the car in I said the blue tooth would not connect which is not true. We feel we should have been advised prior to this that there could be possibility the radio could end up in worse shape. If this had been done we would have declined this as I have an elderly mother & special needs son and need to be able to answer my phone in our hand-free city should it ring when I am driving and need to be able to talk to text as well. Someone named Travis called my husband Tuesday evening but didn't really know what was going on. He communicated that there was no way they knew the radio would break, which I agree with, but he indicated that any time a diagnostic is run it could be possible. We also stated again several times that they keep calling me instead of my husband. Travis called my number again, instead of my husband on Wednesday. His only option is to take the radio out of my car and send it in where it would supposedly be repaid in "about a week and a half". Obviously there is no guarantee on this time frame and we do not feel this is a viable option. At this point we feel that the radio should be replaced with a different radio at the dealership's expense because we were not given any opportunity to decline the diagnostic with the information that it could make the situation worse. We paid the warranty deductible for a repair that is going to end up not happening because we're going to have to just replace the radio ourselves because we got poor customer service. My husband will probably try to reach out to Mr. Corey again but at this point we are not at all pleased with the response from Travis.