Ancira Nissan

I have been servicing my vehicle since 2014. The tech replaced my oil with synthetic without informing or asking me about which type did I want. I was not planning on a $40 oil change since I only have 6 replaced my oil with synthetic without informing or asking me about which type did I want. I was not planning on a $40 oil change since I only have 60k mikes on my vehicle. I was not pleased with More

They never disappoint me with their great work and staying completely honest with me or my husbands.I will be sure to let my friends know. staying completely honest with me or my husbands.I will be sure to let my friends know. More

Miguel decided to take over after I complained about the first guy, Ottis, back at the beginning of March. Miguel’s Service was great and i was content that he would meet my needs; said if I needed anythin first guy, Ottis, back at the beginning of March. Miguel’s Service was great and i was content that he would meet my needs; said if I needed anything, to send him a message directly. since March, ive had the same ongoing issue. (The moonroof was leaking inside my car, and later in March, water was still dripping.) I took the car back in April for the same issue. Miguel made me feel it was my fault bc of where I parked, and it was “clogged again”. How is it in 1 month, it’s going to clog up, whereas 5 yrs of having the same car and parking it in the same spot, gets clogged again, and has never happened before till now? Makes Absolutely no sense. He said at first (March), they Only used air pressure, and this time, they bumped up the air again to a higher setting. So when I questioned the use of only air pressure, he then said they used a wire to unclog it. So I needed clarification on what the techs exactly did. So I sent him a message on 5/6, asking for clarity; he never responded. I sent him another message on 5/11 and he responded Saying he would “respond in a bit”. Again, never followed up. I called to the main office on 5/21, spoke to Travis and said Miguel was out that day and to call back 5/25 and that he would help me if Miguel didn’t follow up. I called today, 5/25, and a gal said she would have Miguel call me. He didn’t. I called back later and asked for Travis and spoke to another gal who was looking for, who i thought was Travis, but Miguel picked. I asked him about my messages and was waiting for his reply and he claimed he never got my messages, which oddly enough, he had last responded on 5/11 and the said he was out of town on 5/21. He made me feel like it was my mistake by sending him messages directly by telling me he never got my messages. My thought is, don’t set an Expectation with a client you’re not going to commit to. He finally apologized for not responding to my messages, but don’t lie to me either. I didn’t appreciate that. I don’t even know how I should communicate with him in the future or if I should just go somewhere else. I’m pretty much disappointed, honestly. I don’t even want to go there anymore. I’m sorry for this long message. Just wanted to be heard. thank you for your time. More

Great customer service technician did an amazing job with all aspects of my vehicle. I look forward to taking my truck to Ancira every time. all aspects of my vehicle. I look forward to taking my truck to Ancira every time. More

Don’t block cars in the service drive when people are ready to leave. Took 15 minutes just to get car my out of the service drive. This is not a service team issue. It’s an operations issue. Your run ready to leave. Took 15 minutes just to get car my out of the service drive. This is not a service team issue. It’s an operations issue. Your runners need to be instructed to leave room for cars in the service drive to get out. Service team was clearly frustrated as well. Sounds like it is an ongoing issue that never gets resolved. Aside from that, I love Ancira. Have bought two cars from Ancira Nissan and three cars total from the Ancira dealership group. More

Great Customer Service.Service advisors are knowledgable and do great assisting customers.Enjoy taking my vehicle to Ancira Nissan for service love the fast precise service provided. and do great assisting customers.Enjoy taking my vehicle to Ancira Nissan for service love the fast precise service provided. More

Ancira Nissan did a great job and I will return as a customer and refer friends! The employees are very helpful and friendly. Keep up the good work customer and refer friends! The employees are very helpful and friendly. Keep up the good work More

I needed new brakes on all 4 wheels. Daytona quoted me a price and an estimated time to preform the task. They actually beat the time quoted by 30 minutes. Always a plus. price and an estimated time to preform the task. They actually beat the time quoted by 30 minutes. Always a plus. More

Ottis is THE BEST! Always takes care of me and takes his time to undstand my concerns. Thank you for everything you do for us! time to undstand my concerns. Thank you for everything you do for us! More

This has got to be the best Dealer Service Center of anywhere. I never leave disappointed. They go so far above any other service department, that I am truly and clearly convinced this will be the only anywhere. I never leave disappointed. They go so far above any other service department, that I am truly and clearly convinced this will be the only vehicle brand that I will ever own. Just because of the consistent and extraordinary experiences with my customer service from their Service Department. Wish there were more than 5 Stars to rate them at!!! More